Commander Connect Owners Manual
64
Using Voicemail and other voice services
A Courtesy Service greeting is available as standard on your Commander Connect
.
If your system is equipped with a Voice Module, a number of other voice services are available.
These services are Voicemail boxes, System Answering Machine, Auto-attendant and
customisation of the Courtesy Service greeting.
Courtesy Service
This service is available with a standard greeting on all systems. If the system is equipped with
a Voice Module, the source of the courtesy service will be the voice module. If no Voice Module
is present, the source of the courtesy service source will be the Internal Source.
When the Courtesy Service feature is activated on an exchange Line, callers to the system are
answered automatically with a greeting after a programmable period.
If a call rings in during ‘Day Service’ and is not answered manually within the programmed time
(30 second default) the call is automatically answered with the following message: ‘Thank you.
Your call will be dealt with. Please hold.’
If a call rings in during ‘Night Service’ and is not answered manually within the programmed time
(30 second default) the call is automatically answered with the following message: ‘Thank you.
There is no one here at the moment. Please call back again during office hours.’
While the message is being returned the call continues to ring as an incoming call until a Station
answers it. If the call is not answered within 3 minutes (default) it is automatically disconnected.
This service can be used where there can be delays in answering calls and you want to ensure
that callers do not hang up before someone answers their call.
To have callers automatically receive a Courtesy greeting
•
From the Programming Station, press the PROGRAM Key
•
Press the Scroll Down Key (
) until ‘System programming’ is displayed.
•
Select ‘System programming’
•
Enter the System Programming Password and select ‘Lines’
•
Select ‘Incoming ringing’
•
Select the Line or Access that is to be programmed
•
Select Day, Night, or Day and Night
•
Press the scroll down key (
) until courtesy service is displayed
•
Select Courtesy service
Press the Hands-free Key to finish programming.
The courtesy message can be provided from the Internal source, available on all systems, or the
Voice Module source (if Voicemail Module is fitted). This is selected in the ‘Courtesy Service
Source’ option in Line programming. If the Voice Module source is chosen you can enter your
own personalised message.
Note:
The ‘Voice module source’ is only available when a Voice Module is installed. (See
page 68). If a Voice module is installed, the internal courtesy service option is not available
