Commander Connect Owners Manual
23
To divert calls when your Station is busy
The ‘Divert On Busy’ feature allows you to divert all your calls to ring at another Station if your
Station is busy (engaged). Alternatively, you can divert all external calls to an external number if
your Station is busy. In this case, internal calls will not be diverted but will be given the busy
tone.
•
From the Idle Menu, press the Scroll Down Key (
) until ‘Station Divert’ is displayed
•
Select ‘Station Divert’
•
Select ‘Divert when busy’
•
Enter an internal number if you want to divert all your calls to another Station
•
Enter 0, 760 - 769 followed by an external number if you want to divert calls to an
external number. A programming option is available to allow both internal and
external calls (or external calls only) to be diverted externally
•
Select ‘Confirm’ to accept the number.
To set a 'Divert on Busy' from a standard phone the code is '733' followed by the destination
number.
Security Warning:
It is possible that a Station may misuse the External Divert
facility. The default setting is that no Station is allowed to set the facility.
Note:
When ‘Divert On Busy’ is enabled on a Station to divert to an external number, external
incoming calls will divert but internal calls will not.
Note:
Diverting an external call to an external number ties up two exchange lines. Such calls
are called trunk-to-trunk calls.
Note:
If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network
Service), the divert will take effect on the Commander Network. No line is busy on the switch
when the Divert is activated.
To cancel a Divert on Busy diversion
•
From the Idle Menu, select ‘Station Divert’
•
Select ‘Divert when busy’. The diversion is automatically cancelled and the 'Display'
returns to the Idle Menu.
From a standard telephone, the code is 733.
To divert calls when your Station does not answer
The ‘Divert On No Answer’ allows you to divert all your calls to ring at another Station if there is
no answer at your Station after four rings. Alternatively, you can divert all external calls to an
external number if your Station has not answered after four rings. In this case, internal calls will
not be diverted but will continue to ring your Station.
•
From the Idle Menu, press the Scroll Down Key (
) until ‘Station Divert’ is displayed
•
Select ‘Station Divert’
•
Select ‘Divert on no answer’
•
Enter an internal number if you want to divert all your calls to another Station
•
Enter 0 followed by an external number if you want to divert external calls to an
external number
•
Press ‘Confirm’ to accept the number.
To set a 'Divert on no Answer' from a standard phone the code is '734' followed by the
destination number.
Security Warning:
It is possible that a Station may misuse the External Divert
facility. The default setting is that no Station is allowed to set the facility.
Note:
Where the station is busy on a call and divert on no answer is set then the divert will take
place when the timer expires.
