D15362.16 DX70 and DX80 Administrator Guide CE9.13, JUNE 2020.
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Cisco Webex DX70 and DX80
Administrator Guide
Sign in to the web interface, navigate to
Maintenance > System
Recovery
and select the
Remote Support User
tab.
The remote support user should only be enabled for
troubleshooting reasons when instructed by Cisco TAC.
Create a remote support user
About the remote support
user
In cases where you need to diagnose
problems on the device you can create a
remote support user.
The remote support user is granted read
access to the device and has access to
a limited set of commands that can aid
troubleshooting.
You will need assistance from Cisco
Technical Assistance Center (TAC) to
acquire the password for the remote
support user.
Create remote support user
1. Click
Create user
.
2. Open a case with Cisco TAC.
3. Copy the text in the
Token
field and send
it to Cisco TAC.
4. Cisco TAC will generate a
password
.
The remote support user is valid for seven
days, or until it is deleted.
Delete remote support user
Click
Delete user
.
Introduction
Configuration
Peripherals
Maintenance
Device settings
Appendices
Maintenance