Monitoring Queued Calls
User Guide 5-27
Placing Call on Hold
A call can be set aside for later handling by putting it on hold. You may have one or more calls on
hold. You may want to put a call on hold during busy periods to take other calls, or to allow the
caller to wait for the called number to become available. Held calls are displayed in the Held Calls
queue. Held calls can be retrieved anytime.
To Put a Call on Hold
Step 1
Select the line you want to put on hold. This call should be in the
Connected state.
Step 2
Click the Hold button or press the Num-Minus key.
Step 3
The status of the selected line will be changed to On Hold. You can
either resume the call or make a new call.
If you are connected to a call and you become active on another, then
the current call will be placed on hold.
To Resume a Held Call
Step 1
Select the held line.
Step 2
Click the Resume button or press the Num-Minus key.
Alternatively you can double-click on the held line to resume the call.
Notes
Notes
