Monitoring Queued Calls
User Guide 6-43
For each state of the phone lines, the following icons will be used:
Icon
Description
The extension number is currently idle.
Making an outgoing call on the extension number.
There is an incoming call to this directory number.
The time this call is ringing exceeds the timeout value of the queue
set in the Configuration Manager. This icon alerts operators that a
caller has been waiting for a while so that they can give higher
priority to this caller.
The number that you are calling is ringing.
The dialed number is busy.
The call is connected to the other parties.
The call is put on hold.
The time that the call is put on hold exceeds the timeout value of
the queue set in the Configuration Manager. This icon alerts
operators that a caller has been put on hold for longer than the
timeout period so they can give higher priority to the waiting caller.
The call to this extension number has been transferred to another
extension number, and waiting for the other extension number to
answer it. Once the call has been completely transferred, the status
of the extension number will be set back to Idle. While in this status,
operators can resume the phone call at any time.
All incoming calls to the extension number will be forwarded to a
pre-defined number.
The extension number is idle, and logged in to a hunt group.
The extension number receives incoming calls from the hunt group
but will forward the calls to a pre-defined number.
The extension number is idle, and logged out of a hunt group.
The extension number is logged out of a hunt group and will forward
any incoming call to a pre-defined number.
Table 6-3 Call State Icon
Operators can sort the telephone lines by column, and/or group the telephone lines by column.
Please refer to the Customizing General View section for more information.
