7. Using Directories
The CallConnector Operator Directory helps operators maintain their organization’s employee
and external contact information, view the current availability of employees, make and transfer
calls using the auto-dial feature, and quickly change their employee’s status and location
information. The contact information for use by the operators can be placed in the organizational
contact’s directory. External contacts can be entered and maintained in a separate directory. The
CallConnector Operator Directory also integrates with Microsoft Outlook, and provides access to
the attendant’s Outlook contact information.
This chapter describes how to use the Directory and includes:
Directory Overview -
Explains the main features of the CallConnector
Operator Directory window.
Viewing Your Directories -
Describes how to open and close different types of
directories, as well as adjust and refresh the views.
Locating Information -
Describes how to navigate to a directory entry, search
and query the contact databases for a specific entry.
Maintaining Contacts -
Describes how to add, modify, or delete the entries in
the Directory.
Integrated Call Handling
-
Describes the methods for making a phone call,
transferring calls and setting up a conference.
Changing Status -
Describes how to change employees’ availability and
location status.
Sending Messages -
Describes how to send messages via email or text
messages.
Copying Contact -
Describes how to copy contact’s information to the
Information
Windows clipboard or from one directory to another.
Customizing View -
Describes how to group and sort directory entries,
choose which contact information to display, and save
and load a customized view.
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