Chapter 6
Monitoring Queued Calls
6-56 CallConnector Operator
To Show or Hide Your Directory Numbers in Queue
This option allows operators to view all the numbers that belong to their phone in a queue.
Step 1
Right-click on the name of the queue you want to see.
Step 2
When the pop-up menu appears, select the Show only my Directory
Numbers option. A checkmark will appear next to the option to let
operators know the option is selected.
Step 3
To hide these numbers, right-click on the name of the queue again, and
deselect the Show only my Directory Numbers option.
In case you already selected the
Show all Directory Numbers in the queue
option,
it will be deselected when you pick the
Show only my Directory Numbers
option.
To Show or Hide the List of Displayed Phone Numbers
In case there is long list of queues in the Call Queue window, operators may want to shrink some
of them to have more space for other queues.
Step 1
If a queue is expanded, the minus icon
will be displayed next to the
queue’s name. Click on this icon to shrink it.
Step 2
If a queue is shrunk, the plus icon
will be displayed next to the
queue’s name. Click on this icon to expand it.
Step 3
Alternatively, operators can right-click to the queue’s name they want to
expand or shrink, and select the Toggle Expansion option from the pop-
up menu. If a queue is currently expanded, it will be shrunk and vice
versa.
Note
