Call-Home Message Tag (XML Only)
Description(Plain Text and XML)
Data Item(Plain Text and XML)
CallHome/Event/SubType
Specific type of message: full, delta, test
Message subtype
For long-text message only
Specifically
“
reactive
”
. Optional because
default is
“
reactive
”
.
Message group
Body/Block/Severity
Severity level of message (see table
"Severity and Syslog Level Mapping" in
section
Message Severity Threshold, on
page 244
).
Severity level
For long-text message only
Product type for routing through the
workflow engine. This is typically the
product family name.
Source ID
CallHome/CustomerData/ContractData/DeviceId
Unique device identifier (UDI) for end
device generating message. This field
should be empty if the message is
nonspecific to a fabric switch. The format
is
type@Sid@seria
l.
•
type
is the product model number
from backplane IDPROM.
•
@
is a separator character.
•
Sid
is C, identifying the serial ID as
a chassis serial number.
•
serial
is the number identified by the
Sid field.
Example:
CISCO3845@C@12345678
Device ID
CallHome/CustomerData/ContractData/CustomerId
Optional user-configurable field used for
contract information or other ID by any
support service.
Customer ID
CallHome/CustomerData/ContractData/ContractId
Optional user-configurable field used for
contract information or other ID by any
support service.
Contract ID
CallHome/CustomerData/ContractData/SiteId
Optional user-configurable field used for
Cisco-supplied site ID or other data
meaningful to alternate support service.
Site ID
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
271
Configuring Call Home for the Cisco CSR 1000v
Message Contents