Submitting Call Home Analysis and Report Requests
You can use the
call-home request
command to submit information about your system to Cisco to receive
helpful analysis and report information specific to your system. You can request a variety of reports, including
security alerts, known bugs, best practices, and command references.
Note the following guidelines when manually sending Call Home analysis and report requests:
•
If a
profile name
is specified, the request is sent to the profile. If no profile is specified, the request is
sent to the CiscoTAC-1 profile. The recipient profile does not need to be enabled for the call-home
request. The profile should specify the email address where the transport gateway is configured so that
the request message can be forwarded to the CiscoTAC-1 profile and the user can receive the reply from
the Smart Call Home service.
•
The
ccoid user-id
is the registered identifier of the Smart Call Home user. If the
user-id
is specified, the
response is sent to the email address of the registered user. If no
user-id
is specified, the response is sent
to the contact email address of the device.
•
Based on the keyword specifying the type of report requested, the following information is returned:
◦
config-sanity
—
Information on best practices as related to the current running configuration.
◦
bugs-list
—
Known bugs in the running version and in the currently applied features.
◦
command-reference
—
Reference links to all commands in the running configuration.
◦
product-advisory
—
Product Security Incident Response Team (PSIRT) notices, End of Life (EOL)
or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your network.
To submit a request for analysis and report information from the Cisco Output Interpreter tool, perform the
following steps:
SUMMARY STEPS
1.
call-home request output-analysis
“
show-command
”
[
profile name
] [
ccoid user-id
]
2.
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
} [
profile name
]
[
ccoid user-id
]
DETAILED STEPS
Purpose
Command or Action
Sends the output of the specified
show
command for analysis.
The
show
command must be contained in quotes (
“”
).
call-home request output-analysis
“
show-command
”
[
profile name
] [
ccoid user-id
]
Example:
Router# call-home request output-analysis
“
show
diag
”
profile TG
Step 1
Sends the output of a predetermined set of commands such as the
show running-config all
,
show version
or
show module
call-home request
{
config-sanity
|
bugs-list
|
command-reference
|
product-advisory
} [
profile
name
] [
ccoid user-id
]
Step 2
commands, for analysis. In addition, the
call home request
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
255
Configuring Call Home for the Cisco CSR 1000v
Sending Call Home Communications Manually
