Canon MultiPASS C50, User Manual

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Tr
oubleshooting
Problem Possible cause Solution
Received faxes are The telephone lines may be Use ECM receiving
blotched or uneven in poor condition, or you to try to eliminate such
may have a bad connection. problems. However, if the
telephone lines are in poor
condition, you may need to
have the fax sent again.
The sending fax machine The sending fax machine
may not be functioning usually determines the
properly. fax’s quality. Call the sender
and have them make sure
the top cover and scanning
glass on their fax machine
are clean.
Errors occur frequently The telephone lines may be Lower the speed at which
while receiving in poor condition, or you the unit receives faxes in the
may have a bad connection. Speed setting in the Receive
Fax tab. See the
MultiPASS
Desktop Manager User’s
Guide
.
Telephone Problems
Problem Possible cause Solution
The MultiPASS C50 The telephone line may not Make sure the telephone
cannot dial be connected properly. line is securely connected to
the MultiPASS C50. See
page 2-16.
The MultiPASS C50 may Make sure the MultiPASS
not be set for the type of C50 is set for the type of
telephone line you have phone line you have. See
(pulse/tone). page 2-58. (If you are not
sure what type of line you
have, contact your local
telephone company.)
The phone disconnects The MultiPASS C50 may Make sure the MultiPASS
while you are talking not be plugged in properly. C50 is correctly plugged
on the line into a wall outlet.
Chapter 8 Troubleshooting
8-17