139
A
Appendix A
-T
roubleshooting
VK-64
Live and recorded video is not good quality (this does not relate to Resolution).
Situation
In a Video Window, the live quality may be different from another Video
Window and the recorded video (when you play back video) is also not
good quality.
Solution
The quality of recorded and live video cannot be changed in VK-64. The
reason why the quality may be better in one Video Window and not
another is due to the Camera Server settings and quality can be changed
in the admin screens of the Camera Server to a higher setting. See your
System Administrator.
Live Video Windows in the Viewing Area are jerky.
Situation
In the Viewer Area of the Viewing Screen, live video appears jerky.
Solution
The Live Video Viewing Settings have a low frame rate set. The frame rate
can be modified by opening the Configuration and Preferences screen and
selecting the Viewer Settings tab. Select a suitable frame rate that does
not affect the performance of the Viewer, i.e., lower frame rates are ideal if
you have many Video Windows open in the Viewing Area.
No presets, sensors or external devices appear for the camera.
Situation
You have opened the Video Window menu for a particular camera and no
presets are available and/or the menu items are disabled.
Solution
You must enable the menu items if they are disabled by selecting
Get
Camera Control
from the Video Window menu. Menu items should then
be enabled. If no preset camera angles, sensors or external devices are
available it means that they have not been set in the admin screens of the
particular Camera Server.
Cannot access cameras from another Storage Server.
Situation
In the Configuration and Preferences Screen, Camera Summary window,
you have attempted to add another Storage Server.
Solution
You do not have an account set up on that Storage Server. See your
System Administrator.
