Troubleshooting
140
Scheduling and Recording
The following schedule and recording-related issues may arise during normal operation
of VK-64:
Cannot initiate a Record Now on a camera.
Situation
You have selected a Video Window in which to initiate
Record Now
but the menu option is not available.
Solution
In the Configuration and Preferences screen,
Edit Camera Server
dialog,
‘Do not Record’ is probably set up for the camera. Change the option to
record to the Storage Server.
Cannot configure camera not to record.
Situation
You have attempted to modify a camera and set ‘Do not record’ in the
Edit
Camera Server
dialog. A message appears stating the camera is already
set up without recording.
Solution
In the
Camera Server
list of the
Storage and Camera Server Summary
screen,
Locations / Zones
tab, the selected camera will have more than
one listing. Click the listing which has an associated Storage Server listed
beside it and then click
Remove Camera Server
. Make sure you save
your changes to permanently remove the deleted camera.
Timeline
The following issues may arise during normal operation of the Timeline in the Viewer:
The Playback controls are inactive.
Situation
You attempt to click any of the Playback controls and nothing happens.
Solution
Move the Playhead away from the Live position. Playback controls will then
be active. A Video Window needs to be selected for playback. Also, the
nudge buttons and the Extract Video button are only enabled when only
one Video Window is selected.
Extracting Video
The following may arise during video extraction:
Cannot save video as no data could be found.
Situation
An error message appears if you have attempted to extract video when no
video can be found in the selected segment.
Solution
Ensure the segment of video has recorded footage.
