Canon CXDI-50C, Service Manual

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6. Troubleshooting
2
5) All the BodyParts folders
All of the above five items are necessary to see how the CXDI is set. If the problem has
occurred in the CXDI, the information is required to have the problem occur again.
6) opu3.log and opu3_YYYYMMDDHHMMSS.log
When file size exceeds 1 MB, opu3.log makes a new “opu3.log” with a different name in
“opu3_YYYYMMDDHHMMSS.log” when the system is restarted.
Ten history files in the past will be saved.
Because a new log is made when the file size is large, log at the time the error occurred may be
in a file other than “opu3.log”.
Since location of the log cannot be checked at the customer’s site, please be sure to collect not
only the opu3.log but all the history files.
7) syslog
8) Dr. Watson log
9) Event viewer system log
(2) Required log files and information according to the used optional module
Please also gather the following files and information other than those indicated in (1).
(2-1) DMW
1) chmwm.ini
2) ccMax_ws.ini
chmwm.ini/ccMax_ws.ini will be collected automatically when all the INI files directly under
CCR folder are collected.
3) chmwm.log
4) DICOM conformance statement of RIS
(2-2) Generator communication module
1) cgbig3.ini
2) StrTable.ini
StrTable.ini will be collected automatically when all the INI files directly under CCR folder are
collected.
3) Character string (such as error code) that is displayed in the error dialog box
1.3.3 When image is bad
1) How the system is used at the customer’s site (System composition)
2) Version of CXDI host program
3) D:\ccr
4) Bad image and the images taken before and after it