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Appendix
Canon offers a full range of customer technical support* options:
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions
(www.canontechsupport.com)
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
• Technical support, free of service charges, Monday – Saturday (excluding holidays) for products still under
warranty**
(1-757-413-2848)
• Technical support Monday – Saturday (excluding holidays) for products no longer under warranty, at $9.99 per
incident
(1-757-413-2848)
If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the
applicable procedures for warranty service.
Note that a dated proof of purchase (bill of sale) is required to verify
eligibility at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will
also need to supply the product serial number.
Carry-In/Mail-In
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and telephone
number of the ASF(s) nearest to your location may be obtained from our Web site at:
www.canontechsupport.com
, or by
calling the Canon Customer Care Center at
1-800-423-2366
. If shipping is involved, it is your responsibility to properly
package and send your defective product, together with your dated proof of purchase, a complete explanation of the
problem and a return address, to the ASF at your expense.
Do not include any other items with your product.
The
repair(s) covered by this limited warranty will be made and the product will be returned to you without charge by the
ASF. Repairs not covered under this limited warranty will be charged to you at such costs as each ASF may generally
establish from time to time.
InstantExchange
†
InstantExchange is a warranty program that expedites, usually by the next business day,
††
the exchange of a
defective product with a refurbished product. The refurbished product you receive will be covered by the balance of the
period remaining on your original limited warranty.
Note that by using this service you will keep the replacement
product that is sent to you, and your originally purchased product shall become the property of Canon.
InstantExchange
warranty program service is available only during the express limited-warranty period for your product and only in the
continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone,
and you elect InstantExchange warranty program service, the representative will issue you a reference number upon
verification of warranty eligibility. You will be asked for information pertaining to your defective product and for a ship-to
location for the replacement product (street address only). You must also provide a major credit card number that will be
pre-authorized by Canon in an amount up to the cost of a new product at the time you elect InstantExchange warranty
program service.
Your credit card number will be charged in an amount up to the cost of a new product
(i) if you do not
return your defective product to a Canon repair facility by the date specified by Canon and in the manner described
below; (ii) if the defect(s) in the product is/are not covered by this limited warranty; or (iii) if the warranty period on the
product has expired or has not been sufficiently established by your supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon. After receipt
of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the defective
product to a Canon repair facility. You must return the defective product in the shipping carton in which the replacement
product was packed (be sure to retain your print head and ink tanks), and you must include the reference number,
a
copy of your dated proof of purchase
(bill of sale) and a complete explanation of the problem.
Do not include any other
items in the return
shipping container.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
* Support program specifics are subject to change without notice.
** Refer to the individual product information for warranty details.
†
InstantExchange warranty program service is subject to availability of refurbished replacement units.
††
9 a.m.–5 p.m. (local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent
information by 3 p.m. (E.S.T.) to ensure next-business-day InstantExchange warranty program service (two-business-day
InstantExchange warranty service for Alaska and Hawaii). Canon does not guarantee next-business-day service in the event of
factors beyond Canon’s reasonable control.
S830D QSG.book Page 80 Monday, April 29, 2002 4:30 PM
