Troubleshooting
59
Banding appears
on printed image
or
White streaks are
in printout
Print head needs to be
aligned
Perform print head alignment. See “Aligning the Print Head” on
page 41.
Print head nozzles
clogged
Verify that your print head is working properly by printing a Nozzle
Check Pattern. See “Printing a Nozzle Check Pattern” on page 43.
Then try cleaning the print head. See “Cleaning the Print Head” on
page 45. If you do not see any improvements, try multiple print
head cleanings.
Use of low-quality
paper (plain paper,
copier paper, etc.)
Use a higher grade of paper (e.g., Photo Paper Pro, Photo Paper
Plus Glossy, or High Resolution Paper).
Smudged or
smeared ink on
paper
Print head may need to
be replaced
Perform multiple print head cleanings. See “Cleaning the Print
Head” on page 45.
Paper thickness lever
set incorrectly
Verify that the paper thickness lever is set properly for the media
you’re using. See “Load Limit and Paper Thickness Lever Position”
on page 5.
Color(s) missing
on nozzle test
Print head nozzles
clogged
Verify that your print head is working properly by printing a Nozzle
Check Pattern. See “Printing a Nozzle Check Pattern” on page 43.
Then try cleaning the print head. See “Cleaning the Print Head” on
page 45. If you do not see any improvements, try multiple print
head cleanings.
Low ink or ink tank
may need to be
replaced
Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 39. If necessary, replace the ink
tanks. See “Replacing Ink Tanks” on page 41.
Meaningless
characters
printed
Corrupted print
instructions are stored
in the printer buffer
1. Turn the printer off to clear the printer buffer.
2. Turn the printer on again.
Previous print job
paused before it was
finished
If a previous print job was paused before it was printed, turn the
printer and the computer off, then turn both back on again, or
cancel any print jobs using the BJ Status Monitor or BJ Print
Monitor. See “Cancelling a Print Job” on page 7.
Incorrect printer driver
selected
Check the Printer dialog box to verify that the correct printer driver
is selected.
Bad (corrupted) file
Create the document again and print it. If it prints successfully,
the original file was corrupted.
Problem
Possible Cause
Try This
S830D QSG.book Page 59 Monday, April 29, 2002 4:30 PM
