64
Troubleshooting
Printer is not
responding
Power cable is not
securely connected
Verify that the power cable is securely connected to the printer
and plugged into a working outlet.
Printer is not turned on
or is not ready
Verify that the POWER lamp is on and glowing a steady green.
If the light is off, press the
POWER
button. The green light will
blink as the printer is warming up, then go to a steady (no blink)
state when the printer is ready.
If the POWER lamp is blinking green, this indicates that the
printer is warming up or is processing a print job.
If the POWER lamp blinks orange, or green and orange
alternately, see “Handling Error Messages” on page 66.
Computer/printer
needs to be reset
Reboot the computer and/or reset the printer.
• To reboot, close all open applications, then restart the
computer.
• To reset the printer, turn it off, then back on.
Printer and computer
cabled together
incorrectly
Reconnect the printer cable to the correct port, with the correct
cable. See the “Easy Setup Instructions” in the
S830D User’s
Guide on the Setup Software & User’s Guide CD-ROM.
Ensure that the USB cable is connected directly to the
computer, bypassing any USB hubs.
Bad cable
Replace the printer cable.
Problem
Possible Cause
Try This
S830D QSG.book Page 64 Monday, April 29, 2002 4:30 PM
