Canon BJC-S830D Quick Start Manual Download Page 61

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Chapter 6:
Troubleshooting

Tips for Troubleshooting

Troubleshooting usually falls into one of the following categories:

If you encounter difficulties during installation or operation of your Canon S830D
Photo Printer, quickly scan all topics until you find a description that
approximates your difficulty. Go through the related solutions until you find one
that works.

Printed Output

The printed output is not coming out as

expected.

Installation

The printer driver will not install properly.

Printer Hardware

The printer is not working or not working

as expected.

Error Message

You are getting an error message from the

software (displayed on the screen), the printer (indicated by
blinking lights), or the Operation Panel on the printer.

Customer Care Center

Canon offers a full range of customer

technical support options.

S830D QSG.book Page 57 Monday, April 29, 2002 4:30 PM

Summary of Contents for BJC-S830D

Page 1: ...S830D Photo Printer Quick Start Guide...

Page 2: ...subject to change without notice As an ENERGY STAR partner Canon U S A Inc has determined that this product meets the ENERGY STAR guidelines for energy efficiency All information regarding non Canon p...

Page 3: ...calling Driver Settings 19 Chapter 3 Printing Without a Computer Basic Operations 21 Printing Photos 27 Print Options 28 Maintenance Procedures for Direct Printing 32 Using the Memory Card Utility 34...

Page 4: ...ooting 57 Customer Care Center 70 Appendix Installing the Printer Driver 71 Uninstalling the Printer Driver 73 Registering Your Canon Product 74 Safety Information 74 Regulatory Information 76 Product...

Page 5: ...with the printer This special software called a printer driver converts the information from the software application into a format that the printer can understand and provides other handy features su...

Page 6: ...nter icon then click Set as Default Printer The Canon S830D printer icon will now display with a check mark that indicates it is the default printer To select the S830D from within a Windows applicati...

Page 7: ...iables cannot be controlled you can take basic measures to prolong image quality Use Canon Photo Paper Pro and genuine Canon inks Try Canon Photo Paper Pro or Canon Photo Paper Pro for Borderless Prin...

Page 8: ...o Film Canon High Resolution Paper Canon Transparencies Canon Banner Paper Canon T Shirt Transfers Media to Avoid Never load the following types of media into your S830D Photo Printer These media coul...

Page 9: ...sheets 17 lb Left High Resolution Paper 80 sheets Left Photo Paper Pro 1 sheet Left Photo Paper Pro 4 x 6 20 sheets Left Photo Paper Pro for Borderless Printing 4 x 6 20 sheets Left High Gloss Photo...

Page 10: ...rectly for the media used 2 Pinch and slide the paper guide completely to the left 3 Fan the edges of the sheets to remove static cling then tap the edges of the stack against a flat surface so the st...

Page 11: ...1 Click Start then Windows XP Select Control Panel then Printers and Other Hardware then Printers and Faxes Other Windows versions Select Settings then Printers 2 Double click Canon S830D click the d...

Page 12: ...for more precise control for finer details For Mac OS Text Use to print text documents Graphic Use to print documents that contain text and color photos business graphics etc The printer driver automa...

Page 13: ...t 2 Select the Print Mode from the drop down menu that best describes your print job Changing the Page Setup You can change how the image is printed without affecting the original image file To change...

Page 14: ...nd each page Poster Printing Lets you print an oversized image on multiple pages that can then be manually joined together Click Specify to set the image divisions how many tiles the image will break...

Page 15: ...instructions If printing on borderless paper click the Borderless Printing checkbox then follow the on screen instructions Set a Scale percentage value between 50 and 200 to print the image in a size...

Page 16: ...e layout If the page layout is other than 1 Page Sheet Printing you can also select whether to print a Border around each page To print in reverse order check the Print in reverse order box If you are...

Page 17: ...Smoothing Rough or Jagged Edges Optimizing Color Photographs Adjusting Print Quality Adjusting Color Balance Brightness and Saturation Saving and Recalling Driver Settings Smoothing Rough or Jagged Ed...

Page 18: ...hout Page option becomes active Leave this box unchecked if you want the S830D to optimize each image individually Select Apply Throughout Page to automatically correct all images with the same settin...

Page 19: ...es while maintaining natural skin tones for any people in the images To use Vivid Photo in Windows Open the Properties dialog box click the Effects tab and then click the Vivid Photo checkbox To use V...

Page 20: ...D is the selected printer then click Properties 3 On the Main tab under Print Quality select Custom then click Set 4 Slide the Quality slide bar to Fine 5 Click OK The Set Print Quality dialog box clo...

Page 21: ...e bar for each color to adjust the color settings The results will preview 6 Click and drag the Intensity slide bar to change the intensity saturation for the image The results will preview Image Colo...

Page 22: ...ed 9 When done click OK To adjust color settings in Mac OS 1 From a Mac application select File then Print 2 Select Manual from the Print Mode drop down menu Then click the Details button 3 Click the...

Page 23: ...select the Profiles tab 5 Click Add to Profiles then type a name for your settings in the Name field You can also select an icon for this profile 6 Type a description of your settings 7 Click OK To s...

Page 24: ...ght the saved setting profile you want to use 5 Click Retrieve from Profiles then click OK to confirm the profile change The profile settings will become active 6 Click OK again to close the Propertie...

Page 25: ...rint without a computer you will need a computer if you plan to use the Memory Card Utility which you would install on your computer Use this utility to perform several tasks associated with using a m...

Page 26: ...be printed on one sheet D Quality Specify the print quality E Print Date Specify whether you wish to print the date when the photo was taken F Optimize Image Specify whether the photo is to be adjust...

Page 27: ...7 N Maintenance button Press this button to perform printer maintenance operations such as print head cleaning See Maintenance Procedures for Direct Printing on page 32 O Cancel button Press this butt...

Page 28: ...tick Secure Digital SD Card MultiMedia Card Microdrive Flash ATA card PCMCIA Type II Keep the following tips in mind Format the memory card using your digital camera This printer does not support the...

Page 29: ...icator lamp is not blinking 2 Press the printer POWER button to turn off the printer 3 Check that the indicator lamp is off and press the Eject button 4 Pull out the PC card adapter The following proc...

Page 30: ...orted Media Types for Digital Cameras To use a digital camera 1 Turn on the printer 2 Connect the digital camera to the printer using either of the cables that come with the printer To determine which...

Page 31: ...single photo from the memory card Specified Frame Allows you to specify up to 99 photos to be printed in one batch DPOF If Digital Print Order Format DPOF settings are specified in the digital camera...

Page 32: ...s Use this setting to choose the number of copies to print in Single Frame mode To set single frame mode 1 Move the cursor to Copies by pressing the up or down button 2 Set the number of copies up to...

Page 33: ...yout You can set the number of photos layout to be printed on one sheet of paper Operation Panel Display Media Name and Size A Photo Paper Pro 4 x 6 B Photo Paper Plus Glossy 4 x 6 C Photo Paper Pro P...

Page 34: ...on to select the desired print mode 2 Move the cursor to Quality by pressing the up or down button 3 Select the quality by pressing the left or right button When the number of stars is high the photos...

Page 35: ...correction for reproducing vivid colors Vivid Photo To set only one correction function follow the procedure below To do more detailed photo adjusting 1 Repeatedly press the right button until you see...

Page 36: ...e sure the printer is on 2 Load letter size paper 3 Press the Maintenance button The icon appears in Required Sheets 4 Press the right button once The icon appears 5 Press the Print button Nozzle chec...

Page 37: ...rinting a Nozzle Check Pattern on page 32 If there is no improvement repeat head cleaning up to three times If there is still no improvement perform head refreshing See Refreshing the Print Head on pa...

Page 38: ...ard be sure to discard the icon into the Trash When you select Change the drive s read write attribute and set the Read Write Enabled Mode note the following points Change the write protection of the...

Page 39: ...nly mode or Read write mode of the card slot by following the on screen instructions By default the mode is set to Read only Be sure to remove the memory card before changing the mode by using Eject t...

Page 40: ...e or Read write mode of the card slot by following the on screen instructions By default the mode is set to Read only Be sure to eject the memory card before you change the mode Auto start an applicat...

Page 41: ...m automatically identifies the type of data stored in the memory card and starts the appropriate application When this option is not selected the specified application is not started even if the memor...

Page 42: ...t this option the system automatically identifies the type of data stored in the memory card and starts the appropriate application Always start the same application When you select this option the sy...

Page 43: ...igning the Print Head Printing a Nozzle Check Pattern Cleaning the Print Head Monitoring Ink Levels The print driver allows you to monitor the level of ink in each ink tank To monitor ink levels in Wi...

Page 44: ...close the BJ Status Monitor then click OK to close the Properties dialog box To monitor ink levels in Mac OS While you re printing the BJ Print Monitor can display ink levels indicating when they are...

Page 45: ...slot then gently insert it 5 Press down on the ink tank until it clicks into place 6 Close the front cover Aligning the Print Head Before using the printer align the print head to ensure the best qual...

Page 46: ...ntout Notice that most patterns have vertical lines but some in the middle look smooth and uniform 8 For each color on the test printout enter the number in the Print Head Alignment dialog box that co...

Page 47: ...smoothest looking test pattern 8 When finished click Send Printing a Nozzle Check Pattern The contact area of the print head that discharges ink contains nozzles tiny openings from which the ink is sp...

Page 48: ...g the Print Head on page 45 If the vertical lines in the second pattern stand out the print head position must be adjusted See Aligning the Print Head on page 41 To print a nozzle check pattern in Mac...

Page 49: ...may need to be cleaned See the S830D User s Guide on the Setup Software User s Guide CD ROM for additional corrective actions To clean the print head in Windows 1 Make sure the printer is turned on 2...

Page 50: ...instructions on how to check ink tank levels To clean the print head in Mac OS 1 Make sure the printer is on 2 In a software application click File then Page Setup 3 Click Utilities The Canon S830D Pr...

Page 51: ...rints on Canon specialty paper PhotoStitch helps you to stitch together different parts of a single photo or combine multiple related photos into a panoramic or fully assembled view This chapter provi...

Page 52: ...install ImageBrowser and PhotoStitch in Mac OS 1 Close any open applications 2 Insert the Setup Software User s Guide CD ROM in the CD ROM drive Double click the CANON_BJ icon on your desktop then dou...

Page 53: ...ies menu click Easy PhotoPrint then Easy PhotoPrint To open Easy PhotoPrint from ZoomBrowser EX 1 In ZoomBrowser EX select the image you want to print 2 From the File menu click Print then Easy PhotoP...

Page 54: ...le click the Canon ImageBrowser icon on the desktop 3 From this window you can Navigate through available files from the panel on the left View thumbnail images in a folder in the panel on the right O...

Page 55: ...these buttons you can increase or decrease the number of copies to be printed 3 Click the Paper Selection tab then select Canon S830D from the drop down menu 4 Select the Paper Size and Media Type yo...

Page 56: ...m layout You can rotate your pictures add captions change page backgrounds or add a frame around each picture To use PhotoRecord 1 Click Start then All Programs then Canon PhotoRecord then PhotoRecord...

Page 57: ...ties menu then click PhotoStitch from the final menu The PhotoStitch Launcher will appear 3 From this window click the PhotoStitch 3 1 Merge Images icon The main window will appear 4 Follow the on scr...

Page 58: ...click the icon to view the online help or consult the Photo Application Guide on your CD ROM Printing on Canon Photo Paper Pro for Borderless Printing 4 x 6 Included with your S830D is the Canon Photo...

Page 59: ...rint then click Layout The PhotoRecord Print Modes wizard will appear 4 Select the desired printer then select Borderless printing Tiled photo from the Print Mode options 5 Click Next 6 Specify Media...

Page 60: ...then select 4 x 6 or Letter under Paper Size Choose your Orientation and click OK 7 When the You selected Borderless Printing dialog box appears click OK 8 Specify the number of images you want to pla...

Page 61: ...through the related solutions until you find one that works Printed Output The printed output is not coming out as expected Installation The printer driver will not install properly Printer Hardware...

Page 62: ...age 17 Low ink or ink tank may need to be replaced Verify that you have sufficient ink in the ink tanks See Monitoring Ink Levels on page 39 If necessary replace the ink tanks See Replacing Ink Tanks...

Page 63: ...s clogged Verify that your print head is working properly by printing a Nozzle Check Pattern See Printing a Nozzle Check Pattern on page 43 Then try cleaning the print head See Cleaning the Print Head...

Page 64: ...71 Installation not starting automatically when CD is inserted into drive WINDOWS If printer driver installation did not start automatically when you loaded the CD ROM 1 For Windows XP Click Start th...

Page 65: ...ormation MAC OS Open the Apple System Profiler click Devices and Volumes then verify that the CD ROM icon appears Computer cannot detect a printer port Verify that the correct cable is connected to bo...

Page 66: ...eft in the printer turn the printer off open the front cover and remove the pieces of paper Reload paper into the automatic sheet feeder then press RESUME CANCEL button on the printer If you turn the...

Page 67: ...Select the document in the printer queue to be deleted then press Delete to cancel the print job MAC OS 1 Open the BJ Print Monitor window click Finder then BJ Print Monitor 2 Highlight the job to be...

Page 68: ...is warming up or is processing a print job If the POWER lamp blinks orange or green and orange alternately see Handling Error Messages on page 66 Computer printer needs to be reset Reboot the computer...

Page 69: ...ve Windows 98 or later you can also run the Disk Cleanup utility WINDOWS XP 1 Click Start then My Computer then right click the C drive icon 2 Click Properties from the drop down menu 3 Click the Disk...

Page 70: ...nks on page 41 5 orange blinks print head installed incorrectly Reseat print head See the S830 User s Guide on the Setup Software User s Guide CD ROM for procedures 6 orange blinks print head not inst...

Page 71: ...y more information about solving the problem MAC OS If Backgrounding is turned on with the Chooser the BJ Print Monitor displays an error Follow the instructions in the message to resolve the problem...

Page 72: ...button to stop printing 102 Position of paper thickness lever is incorrect Printing will start when you set the paper thickness lever to the correct position Press the Print button to start printing...

Page 73: ...ions on printing from a digital camera see the user s guide that comes with the digital camera 802 803 809 Error occurred in printer Press the Cancel button to stop printing turn off the printer wait...

Page 74: ...stem for product specifications and technical information 1 800 526 4345 Technical support free of services charges Monday Saturday excluding holidays for products still under warranty 1 757 413 2848...

Page 75: ...he printer and computer is securely connected 3 Turn the computer on then insert the S830D Setup Software User s Guide CD ROM in the CD ROM drive The setup program should run automatically When instal...

Page 76: ...s completed you can view any electronic documentation If you do not wish to at this time click Exit 12 Click Yes if you are prompted to restart the computer To install the printer driver in Mac OS 1 B...

Page 77: ...w the on screen instructions Uninstalling the Printer Driver To uninstall the printer driver in Windows 1 Click Start All Programs then Canon S830D then Uninstall 2 Click Yes to confirm that you want...

Page 78: ...ondensation Always carry the printer with both hands holding both ends of the printer To avoid dropping the printer and causing injury always carry it carefully when moving it to another location Alwa...

Page 79: ...e sure that your hands are dry Never cut modify stretch bend or twist the power cord or never place heavy objects on the power cord A power leak from a damaged power cord could cause a fire or electri...

Page 80: ...evision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate th...

Page 81: ...1200 dpi Print speed 4 x 6 photo print speed based on default mode driver setting using Canon Photo Paper Pro for Borderless Printing 4 x 6 paper 8 x 10 photo print speed based on default mode driver...

Page 82: ...8 5 in 90 0 to 215 9 mm Height 4 72 to 23 0 in 120 0 to 584 2 mm Weight Automatic feed 17 28 lb for non Canon brand media Graphic image printing Data format Canon extended mode raster image format Res...

Page 83: ...non s instruction manual or service performed by other than a Canon repair facility or an ASF b Use of parts or supplies other than those sold by Canon that cause damage to the product or cause abnorm...

Page 84: ...ty program service is available only during the express limited warranty period for your product and only in the continental United States Alaska and Hawaii during such period If the Canon Customer Ca...

Page 85: ...7 copies to be printed 28 creative media how to load 6 Custom print mode 8 customer care center contacting 70 D default printer setting 2 DIF B100 cable 26 DIF B250 cable 26 digital cameras 26 support...

Page 86: ...d Setup Utility 34 memory cards ejecting 25 supported 24 using 25 merging images 53 Mode button 27 monitoring ink levels 24 39 N nozzle check pattern printing 32 43 O online product registration 74 Op...

Page 87: ...s Printing 4 x 6 54 on specialty media 4 on thick paper 5 photographs 14 photos 49 smoothing rough edges 13 stopping from a memory card 28 troubleshooting bad printouts 58 troubleshooting problems wit...

Page 88: ...84 Index V viewing images 49 Vivid Photo 15 W warranty 78 Z ZoomBrowser EX 48 installing 47 using 49 viewing photos 49...

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