TCi Operator Manual
90
My test results import failed
If a draft test method is edited to belong to another product after a user test has been performed
with the product the test method was originally attached to, the new product cannot be exported
which will cause the Import to fail. There is at present no solution for this problem.
I tried to export/import a large number of records and the import failed
There are a maximum number of files that can be imported, based on the max length of an SQL
command. 100 tests will export and import successfully. If an import with more records fails, try
importing a smaller number. Performance will also be slower when importing or exporting a large
number of records.
The notes did not import
Notes are exported with the records they are attached to but are not imported. There is no
solution for this problem at present. Notify C-Therm Technologies Ltd. and provide details to help
isolate the problem.
An imported record now is attributed to a different user than the creator
A record is connected to a UserID. The installation on the new computer can also have a user
with that UserID. The record is now connected to that user. There is no solution at present for
this problem as user information cannot be exported or imported.
Is it an error to import a record twice?
No, a record can be imported multiple times as long as the record is not changed in the old or
new database. When a record is imported again it is compared to the record of the same name
and, when found to be identical, is removed from the list of files to be imported. Once all other
records in the import file are checked, the import is indicated as a success. However, the records
that are identical to those already present will not be listed in the grid of files imported.
I changed the order of the groups in a user's record and the change was not saved.
When the order of groups is changed, the change is not always saved. There is a work-around
for this problem: remove all groups from the list, save the record, and then re-add the groups in
the correct order.
I cannot use any calibrations loaded on my sensor.
Click Authorization from the Tools menu. If there are no entries for the C-Therm TCi Controller
connected to the laptop, the calibrations will not be available.
Summary of Contents for TCi
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