TCi Operator Manual
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Note: The software must close before the zip file is created. A dialog will be displayed
with confirmation that the database capture was successful.
C-Therm customer technical support can be reached at 506 462-7204 and [email protected]
8.4.2 Troubleshooting List
My test was aborted or interrupted and now I cannot locate the data.
Aborted or interrupted tests are flagged as deleted and must be recovered. To locate the test
data, open the Manage Test Results window. Show Deleted Records from the Recover submenu
of the File menu. Select the record and click the Recover button. Click the Show Deleted
Records option again to show the active records.
Instrument not Found
The instrument driver does not recognize a controller with no power or no sensor connected as
an instrument. If a "No instrument found" error is displayed, check to make sure that the power
cable is connected, the power is on, the USB-Serial cable is connected to both the C-Therm TCi
Controller and laptop, and the sensors are attached to the controller. Click the Refresh button to
re-try.
If all sensors are connected and the instrument is still not found, click the Review button on the
error to open the Com Port window.
Click the Refresh button. If any ports are not checked (in the Selected? column), click them.
Click the OK button.
If none of the above steps fix the problem, contact C-Therm customer technical support.
Importing and exporting across time zones
Import/Export does not work when the source and destination are in different time zones. Set the
time zone of the destination machine to the time zone of the source. This will allow the import.
After the import, the time zone can be changed back.
My import failed because there was a record of the same name in the new database
Rename the record in either the old or the new database and re-try the import. To rename the
record, either edit the record and change its name or, if the record is signed, make a copy of the
record and change its name. Then delete the old copy. This should allow the record to be
imported into the new database.
Summary of Contents for TCi
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