Fax detect
This service gives the caller a message stating that if they
are sending a fax they should press the send key. When
fax tone is detected the call is sent to an extension
equipped with a fax machine. If Fax tone is not detected
the call rings in as a normal call. This service is available as
standard on all switches and is not dependent on the voice
module. However, it can only be programmed for one
analogue line and cannot be programmed for an ISDN line.
Application
This service should only be used on switches with a
limited number of analogue lines where the user has
not got a dedicated fax number.
Courtesy service
This service is available, with a standard message, on
all switches. If the switch is equipped with voice mail
the user can customise the message.
Calls presented to lines with Courtesy programmed will
ring as normal for a period. This is set at 30 seconds and is
programmable. If this time expires before the call is
answered the caller is presented with a message stating
‘Your call will be dealt with, please hold’. The call continues
to ring internally. When the call is answered by an
extension the message is disconnected and the call
continues as normal. A different message is relayed when
the switch is in night mode telling the caller that there is no
one available and they should call back during office hours.
A programming choice is given to select the source for
the message, the internal source or the voice module
source. The voice mail source should only be chosen if
the user wishes to customise the messages.
Application
This service is used on switches where there can be
delays in answering calls and the user wants to ensure
that callers do not give up before someone answers them.
NOTE:
The Voice mail is equipped with a single port. Therefore it
is strongly recommended that the Courtesy message be
supplied from the internal source with the fixed message
if you intend to use it for the other voice services
available.
Answering machine
This service is only available when Voice mail is
provided. It replicates a standard answering machine
and the user can select which lines are to be answered
by it when it is turned on. It can be used on both ISDN
and analogue lines. The user can select how long a call
rings before the answering machine operates.
The answering machine service is turned on and off at
extension 20. All messages received are stored in a
system box which is controlled by extension 20, the
operator position. The greeting can be customised by
extension 20. The service can be turned on or off at any
time and is independent of night service.
Application
This service replicates an answering machine and
should be used by customers who may not be manning
the answering position at lunch or at night and want to
simply record messages from callers. If they wish they
can have it on permanently so that calls which are not
answered for a programmable period are answered by
the answering machine.
NOTE:
Callers with tone phones can dial through the message
to extensions. This allows customers to provide an auto
attendant service with a customised message which
they can readily turn on and off from extension 20.
Auto attendant
This service is available only when Voice mail is fitted.
When lines are programmed for this service calls are
immediately answered and a message relayed
prompting the caller to dial an extension number. The
message can be customised and a different message is
relayed when the switch is in night mode. The service is
available on analogue and ISDN lines.
Application
This service is used by customers who wish their allow
callers to dial extensions directly and they are not
availing of the ISDN DDI service.
Voice mail boxes
This service is only available when Voice mail is fitted.
Extensions can be provided with voice mail boxes and
when these are turned on, calls to the extension are
answered by the box. The calls answered are all
internal calls and external calls directed solely to the
extension. Examples of these are DDI calls and auto
attendant calls.
Summary
There are a wide range of voice services available.
However, the ones which you choose to use will depend
on the particular service you wish to offer to your callers.
It is possible to have a combination of all of the services
as long as the Customer, fax detect and Auto attendant
are each programmed on separate lines.
46
Appendix A
VOICE SERVICES ON THE BT INSPIRATION
(Brief description of all the services)
Summary of Contents for Featurephone
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