BT Featurephone, Owner'S Handbook Manual

Page: 32 / 53

Dialling through to an extension
(external callers)
The Auto Attendant feature allows callers to ring directly
through to an extension provided that they know the
extension number of the person they wish to contact.
The Voice mail module must be installed for this feature.
When the caller phones in on a line programmed for
Auto attendant the call will be answered by the system.
When the system is in day service, the caller will hear
the following pre-recorded greeting:
‘Thank you for calling. If you know the extension
number you wish to contact, please dial the number, if
you require assistance, please wait or dial zero’.
The caller then dials the extension number required.
(The caller’s phone must be in tone mode.) The system
will wait ten seconds for the caller to dial the first digit,
and a further four seconds for the second digit. If the
digits are not received within that time, the call will ring
in as a normal incoming call.
When the caller enters the extension number correctly,
the extension will ring. If it is not answered within 30
seconds, the call will be presented as an incoming call.
If the extension is busy or an incorrect extension
number is dialled, the call will be presented as an
incoming call.
If a call is received on an auto attendant line when the
voice mail system is busy, the call will ring as a normal
call. If the Voice Mail becomes free before the call is
answered it will be automatically answered and the
auto attendant message returned.
Auto attendant programming.
●
From the programming position, press the phone
set up key
P
and select ‘System programming’
●
Enter the PIN and select ‘Lines’
●
Select ‘Auto attendant’
●
Enter the lines which are to have the auto attendant
service
●
Press HANDS FREE to finish programming.
The greetings returned to callers can be customised.
●
From the programming position, press the phone
set up key
P
and select ‘System programming’
●
Enter the PIN and select ‘System’
●
Select ‘Change greetings’.
You can personalise the auto attendant Day and Night
messages from this screen.
‘Night Service’ greeting
If a call is received when the system is in Night Service,
the following standard greeting will be given to the
caller: ‘Thank you for calling. There is no one available
to deal with your call at the moment. If you wish to
contact a particular extension please dial the number’.
Customised Courtesy message
When programming the Courtesy service it is possible,
when the Voice mail module is fitted, to select the voice
mail module as the source of the message. This
message can be customised.
●
From the programming position, press the phone
set up key
P
and select ‘System programming’
●
Enter the PIN and select ‘System’
●
Select ‘Change greetings’
●
Select the ‘Courtesy service day’ greeting and when
prompted enter the new greeting
●
Similarly select the ‘Courtesy service night’ greeting
and enter the new greeting.
Note:
It is recommended that if Voice mail is being used for
Customised Courtesy that all other uses of Voice mail
be limited.
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Auto Attendant