I cannot contact a particular extension.
Possible cause: Do Not Disturb/Divert set.
Solution: On that extension lift handset and key reset
code ‘157’, replace handset. (Refer to Reset phone in
system features).
I am unable to transfer calls on an standard telephone.
Possible cause: Incorrect telephone recall button setting.
Solution: Ensure telephone is set to ‘Time Break Recall’.
I cannot make external calls from an extension.
Internal calls are OK.
Possible cause: Extension lock may have been
accidentally activated.
Solution: The extension can be unlocked by lifting the
handset on the affected extension keying ‘41’ followed by
the lock code (123 in default).
Whilst in power fail I am unable to make or receive
calls.
Possible cause: Not using power fail sockets or trying to
use system terminal in them.
Solution: Locate power fail sockets and use a standard
telephone to make and receive calls. (Refer to Power
failure options section in this handbook).
Night Service unable to operate.
Possible cause: Attempting to activate night service from
wrong extension.
Solution: Only extension 20 can activate or deactivate
night service.
Unable to carry out programming because the
Administration Programming PIN number has been
forgotten or is not known.
Solution: The default PIN number is ‘1111’ and the default
programming extension is 20.
I am unable to access the Internet when I plug my
modem lead into an extension socket.
Possible cause: Either the modem is not configured with
a line access code or a Featurephone is on the same
extension with the modem.
Solution: Configure the modem with the line access digit
(normally 9) prefixing the normal telephone number.
Ensure any telephones on the same extension are
standard telephones not Featurephones.
Why can’t I use Caller return (1471), I could before I
had my system changed.
Possible cause: This service is not available on lines
connected to PBX’s (the Inspiration is a PBX).
Solution: The Inspiration has a CDS facility that displays
and stores callers numbers. See Using Caller display
section in this handbook.
On an incoming external call when I have a number of
diverts set up,(e.g. extension 20 divert to extension 21
which is diverted to extension 22 etc.) the divert only
goes to extension 21 but does not go to the other
extensions.
Possible cause: Chain diverts are not recognised.
Solution: Change the exchange line ‘Ring Maps’ to
ensure extensions receive incoming calls in all situations.
Why does ‘Voice Mail’ not work.
Possible cause: Voice Mail module not provided as
standard, it is an optional extra.
Solution: To provide ‘Voice Mail’ contact the BT Sales
office.
How do I add/remove extensions from ringing on
incoming exchange line calls.
Solution: Refer to Day service/night service programming
option in the system features section of this handbook.
My Featurephone will not work with an answer
machine on the same extension.
Possible cause: Using a telephone doubler.
Solution: Answer machines should only be connected on
the same extension as standard telephones and never
with a Featurephone.
Caller display on standard telephones do not work on
the BT Inspiration.
Possible cause: Incorrect telephones used. Only the
dedicated Featurephone will supply CDS information.
Solution: Standard CDS telephones will need to be
replaced by Inspiration Featurephones.
I require an additional Inspiration Handbook.
Solution: Inspiration Document Package available from
BT Sales office and consists of an Owners Handbook and
eighteen Quick Reference Guides.
I am speaking on an standard telephone and a
second call arrives, how can I put the first call on hold
and answer the second.
Solution: Use the ‘Park’ facility, refer to Park in system
features in this handbook.
Can I change the Music On Hold to the tune that I
want.
Solution: There is only one set of music available, the
alternatives are an interrupted tone or silence.
How do I use ‘Speed Dial’ from my extension, when I
key ‘9’ followed by the code 7001 it doesn’t work.
Possible cause: Mis - operation
Solution: When accessing system speed dial numbers the
digit ‘9’ is not required, just key the relevant code i.e.
7001.
Featurephone ‘Handsfree’ does not appear to work.
Possible cause: The Featurephone has been programmed
for Headset use.
Solution: Refer to Featurephone display of this handbook
for details of how to cancel this feature.
External diverts fail to work.
Possible cause: More than one extension ringing for the
incoming call.
Solution: Refer to the note at the end of Diverting calls in
the system features section.
45
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Summary of Contents for Featurephone
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