Black Box ServSwitch DTX5000, User Manual

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APPENDICES
73
No mouse or keyboard operation from peripherals attached to
DTX user station
• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB
ports on the DTX user station. Match the connector color codes (green for mouse and
purple for keyboard).
• Ensure that both of the USB connectors from the transmitter are securely connected
to the correct connectors on the remote workstation.
• If the remote workstation can provide only one USB port for the transmitter:
• Use an external power supply for the transmitter
• Ensure that the transmitter USB cable labeled “2” is attached to the available
USB port of the remote workstation
• Ensure that the correct keyboard layout is configured on the remote workstation for
the keyboard you are using.
• Retest the mouse and keyboard by connecting them directly to the remote
workstation and rebooting. If one does not function correctly, replace it.
No audio from speakers attached to DTX user station
• Ensure that the audio cable is securely plugged into the line-out port of the remote
workstation (should be color-coded green).
• Ensure that the speaker cable is securely plugged into the line-out port of the DTX
user station.
• Verify that the audio sample rate has not been set to “off” for either the transmitter or
the DTX user station.
• Ensure that the same audio sample rate has been set for both the transmitter and the
DTX user station.
• Verify that the speakers are turned on.
• Retest the speakers by connecting them directly to the remote workstation. If they do
not function correctly, replace them.
Poor sound quality from speakers attached to DTX user
station
• Ensure that the same audio sample rate has been set for both the transmitter and the
DTX user station.
Poor video quality on monitor attached to DTX user station
• Reset video by pressing < F11 > .
• Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the DTX user station.
• Check the video quality using a different monitor.
No response from USB mass media device attached to the