Black Box ServSwitch DTX5000, User Manual

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SERVSWITCH DTX5000/5001/5002 USER GUIDE
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DTX user station
• Ensure that the mass media device is connected directly to one of the USB connectors
on the DTX user station. If the mass media device is connected to the DTX user
station via a USB hub, it will not be possible to access it.
• Ensure that both of the USB connectors from the transmitter are securely connected
to the correct ports on the remote workstation.
• Verify that the mass media device is functioning correctly by attaching it to the USB
port on another computer. If the mass media device is not functioning correctly,
replace it.
Slow file transfer rate from or to the USB mass media device
• Check if at least one of the transmitter USB cables is connected to a high speed USB
port on the remote computer. The transmitter will operate with Low Speed and Full
Speed USB, but the file transfer rate will be slower.
Connection to remote workstation is lost
• Verify that the network cable is securely connected to the RJ-45 connector at the rear
of the DTX user station.
• Verify that the DTX user station is linked to the network and that it is receiving data.
• Verify that the remote computer is turned on.
• Ensure that both of the USB connectors from the transmitter are securely connected
to the correct connectors on the remote workstation.
• Verify that the transmitter is drawing sufficient power from the USB connections on
the remote computer and that it has booted correctly:
• If the green LED on the transmitter is on, the transmitter is drawing sufficient
power.
• If the transmitter cannot draw sufficient power from the remote workstation,
obtain an external power supply unit for the transmitter from BLACK BOX.
• The transmitter has an internal fan. Verify that the fan is functioning.
• Ping the transmitter from another PC on the network to ensure it is connected.
• Reset the transmitter.
• Reset the DTX user station.
• Verify that the Ethernet network is fully operational.
Transmitter disconnected from DHCP server (Extender Mode)
• Attempt to reconnect to DHCP server (new IP address should be visible).
• Return to the Network Configuration Menu on the user station and select the
Transmitter IP Address option and press
Enter
.
• Enter new IP address as specified on the DHCP server.