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Maintenance & Troubleshooting

Upgrading the Kaleido-IP Multiviewer

The selected file is uploaded to the Kaleido-IP. This may take a few seconds.

6 Once the upload has completed, click

Apply update

While the upgrade is taking place you can monitor its progress if you wish, or wait until
the system prompts you to restart the Kaleido-IP unit.

7 Once the upgrade has completed, if you wish to keep a copy of the log messages, scroll

down to the bottom of the page, right-click

Download the Upgrade log

, and save the

log to your hard drive as a text file.

Summary of Contents for Grass Valley KALEIDO-IP X110

Page 1: ...Installation Service Manual M926 9402 100 2017 08 11 KALEIDO IP X310 KALEIDO IP X110 HIGH QUALITY IP VIDEO MULTIVIEWERS...

Page 2: ...iewers to use their product manuals for their own internal business use Manuals for Grass Valley products may not be reproduced or transmitted in any form or by any means electronic or mechanical incl...

Page 3: ...prior to making any other equipment connections Identifies an external protective grounding terminal which may be connected to earth ground as a supplement to an internal grounding terminal Indicates...

Page 4: ...id or aerosol cleaners use only a damp cloth Dangerous voltages may exist at several points in this equipment To avoid injury do not touch exposed connections and components while power is on High lea...

Page 5: ...equipment Electrostatic Discharge ESD Protection Electrostatic discharge occurs when electronic components are improperly handled and can result in intermittent failure or complete damage adversely a...

Page 6: ...ence dans le texte doit tre remplac par un fusible du m me calibre Identifie une borne de mise la terre de protection Il faut relier cette borne la terre avant d effectuer toute autre connexion l quip...

Page 7: ...pas endommager les connecteurs Coupez l alimentation avant de nettoyer l quipement Ne pas utiliser de nettoyants liquides ou en a rosol Utilisez uniquement un chiffon humide Des tensions dangereuses...

Page 8: ...parations autres que celles qui sont d crites dans le pr sent manuel sauf si vous tes qualifi pour le faire Confiez les r parations un technicien qualifi La maintenance doit se r aliser dans un milieu...

Page 9: ...950 1 2nd Ed AM1 Safety of information technology equipment The power cords supplied with this equipment meet the appropriate national standards for the country of destination Electromagnetic Compatib...

Page 10: ...2011 X GB T 26572 2011 X Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials for this part is above the limit requirement in GB T 26572 2011 Grass...

Page 11: ...Management IP Address from the Monitor Wall 27 Changing Network Settings in XAdmin 27 Network Considerations 32 TCP UDP Port Usage 33 Network Considerations for a Multiviewer Cluster 36 5 System Confi...

Page 12: ...IP Multiviewer 80 Restarting the Monitor Wall Software 80 Restarting a Kaleido IP Multiviewer 81 Shutting Down a Kaleido IP Multiviewer 82 Configuring Head Streaming on a Kaleido IP 84 Configuring Vir...

Page 13: ...13 Kaleido IP X320 X120 Installation Service Manual Contact Us 110...

Page 14: ...14 Table of Contents...

Page 15: ...Updates You can obtain the latest software drivers and sample databases from the Downloads section of the Grass Valley s website www grassvalley com dl multiviewers Document Number Title M770 2800 Kal...

Page 16: ...e Decoding Capacity on page 106 for more information the multiviewer s performance A Kaleido IP multiviewer system in its default configuration includes a predefined room and some layouts Once you hav...

Page 17: ...17 Kaleido IP X310 X110 Installation Service Manual Overview of the Kaleido IP System...

Page 18: ...18 Overview Overview of the Kaleido IP System...

Page 19: ...IP units client PCs and Kaleido RCP2 devices Dedicated 1000Base T or 100Base T Ethernet switches Up to three more dedicated 1000Base T or 100Base T Ethernet switches for equipment with four network a...

Page 20: ...page 15 Mechanical Installation Setting up the Kaleido IP Hardware To set up the Kaleido IP hardware Refer to the Intel Server System R1000GZ GL Family Service Guide see Related Documentation on page...

Page 21: ...tiviewer as follows 1 With the Kaleido IP frame installed in its designated rack position power up the frame The multiviewer starts up The startup sequence takes approximately four minutes 2 Connect y...

Page 22: ...o Installation and Operation see Related Documentation on page 15 for instructions on how to determine the firmware level and how to perform the upgrade Notes Depending on your display type you may us...

Page 23: ...play Resolution window appears 3 Clear the Use detected monitor resolution check box 4 Select the desired resolution from the Default DVI resolution list 1 The Kaleido Software does not support activa...

Page 24: ...24 Multiviewer Cabling Changing the Output Resolution 5 Click OK The output resolution is adjusted accordingly...

Page 25: ...exceeding the network s bandwidth or the unit s decoding resources See Decoding Capacity on page 106 for details on the number of programs and total streaming bandwidth supported The Kaleido IP multiv...

Page 26: ...work mask 255 255 0 0 255 255 0 0 255 255 0 0 Gateway None None None Link mode Auto negotiate Auto negotiate Auto negotiate Data port 2 IP address LAN3 172 30 3 71 172 30 3 71 Network mask 255 255 0 0...

Page 27: ...eway address in the appropriate boxes 6 Click OK 7 When prompted to restart the system to apply your changes click Yes 8 Continue with the next procedure to set the IP address for the data networks Ch...

Page 28: ...net Explorer on page 60 The XAdmin Status and Options page appears 8 Click System configuration in the navigation area on the left of the page The System Configuration page appears showing the current...

Page 29: ...your Kaleido IP s network adapters Note The system name must comply with RFC 1123 because it is also used as the device s host name Up to 8 characters are allowed limited to A Z a z 0 9 and the hyphe...

Page 30: ...and the Management Network are configured within different subnets and this Kaleido IP is meant to monitor HLS RTSP or RTMP sources add the required gateway addresses by clicking Add and then typing t...

Page 31: ...he DNS and Proxy Configuration page appears b Type the appropriate suffixes for your primary domain and search domain and the IP addresses for the primary and secondary DNS server c Select Enable prox...

Page 32: ...streaming over wide area networks WAN which are subject to packet delay variation jitter latency packet reordering and packet loss It also supports encoders that transmit in bursts or with long delays...

Page 33: ...m provided for changing the default settings Port Used for Transport Notes 443 HTTPS TCP Used by XAdmin for secure access 7 HTTP TCP Used by XEdit for ping probing 80 TCP Used by XEdit and XAdmin 5122...

Page 34: ...TCP Internal communication 8087 TCP Used for debugging purposes 8090 TCP Web service 32769 TCP filenet rpc 5120 UDP On multicast 230 8 8 9 for RCP2 7572 UDP On multicast 230 8 8 8 for keep alive heart...

Page 35: ...iewer via the gateway Port Used for Transport Notes 25 SMTP TCP Simple Mail Transfer Protocol for e mail alerts 8851 Alpermann Velte TCP Used to obtain information from Plura Alpermann Velte Studio Pr...

Page 36: ...urable in XEdit you can choose any UDP or TCP IP port to use for communications between the multiviewer and an external router Port Used for Transport Notes 161 SNMP UDP Used for SNMP Simple Network M...

Page 37: ...you of the situation prompting you to cancel the operation and try again later when all cluster members are available However in the advent that such a change was made by mistake or that it as been fo...

Page 38: ...38 IP Network Setup Network Considerations for a Multiviewer Cluster...

Page 39: ...e multiviewer or if you have more than one but you intend to always have the same version of the Kaleido Software on all of them download the XEdit installer file from the multiviewer s home page When...

Page 40: ...he XEdit button The browser prompts you to save an executable file to your hard drive Kaleido windows32 online exe1 This file is an online installer which will download XEdit and other companion eleme...

Page 41: ...end of the installation process If you have Windows 7 or Windows 10 shortcuts are added to your desktop and to the Start menu under All Programs If you have Windows 8 1 or Windows 8 XEdit will appear...

Page 42: ...C or laptop it downloads them from the multiviewer automatically in which case a message will appear to confirm the font update and instruct you to restart the application Click OK to continue and the...

Page 43: ...ftware User s Manual See Related Documentation on page 15 Note Once it has been installed from the multiviewer XEdit remains on your PC or laptop and can be launched from the shortcut that was added t...

Page 44: ...ows you may have open 2 Locate the Uninstall XEdit shortcut If you have Windows 7 or Windows 10 Open the Start menu click All Programs scroll to the Grass Valley or Miranda Technologies2 folder and th...

Page 45: ...ton The browser prompts you to save an executable file to your hard drive Kaleido__RouterControl windows32 online exe3 This file is an online installer which will download Router Control and other com...

Page 46: ...d the Router Control main application window appears The application automatically connects to your multiviewer The main window lists all logical routers configured within your multiviewer system in a...

Page 47: ...from the shortcut that was added to your desktop Apps view Start screen see page 45 or from the Start menu Whenever you install a new version of the Kaleido Software on the multiviewer the next time y...

Page 48: ...em Configuration Uninstalling Router Control An uninstall screen appears 4 Click Uninstall This removes Router Control including all shortcuts and other elements that were installed with it from your...

Page 49: ...mber is different between the Kaleido Software version on the multiviewer and the XEdit version on your PC Click Yes to the Software Version Check screen There is a compatibility problem if the major...

Page 50: ...mpatibility view see Enabling the Compatibility View in Internet Explorer on page 60 Opening XAdmin from a Browser To open XAdmin from a browser 1 Open a Web browser window and enter the multiviewer s...

Page 51: ...ion area on the left side of the page Registering your Multiviewer s Security Credentials with your Browser When you open your multiviewer s home page or try to access XAdmin your browser may report a...

Page 52: ...tering your Multiviewer s Security Credentials with your Browser To register your multiviewer s security credentials with Firefox 1 Click I understand the Risks at the bottom of the page The message e...

Page 53: ...iewer s client applications without seeing the warning This will remain effective until the multiviewer s IP address is changed in which case you will need follow the procedure again Suppressing certi...

Page 54: ...54 System Configuration Registering your Multiviewer s Security Credentials with your Browser Internet Explorer s security warning Chrome s security warning...

Page 55: ...ials with Internet Explorer 1 Click Continue to this website not recommended The address bar now indicates the certificate error 2 Click Certificate error 3 In Untrusted Certificate click View certifi...

Page 56: ...56 System Configuration Registering your Multiviewer s Security Credentials with your Browser 4 In Certificate click Install Certificate 5 In Certificate Import Wizard click Next...

Page 57: ...nstallation Service Manual 6 In Certificate Import Wizard click Place all certificates in the following store and then click Browse 7 In Select Certificate Store select Trusted Root Certification Auth...

Page 58: ...58 System Configuration Registering your Multiviewer s Security Credentials with your Browser 8 Back in Certificate Import Wizard click Next 9 Click Finish...

Page 59: ...to continue and then click OK to close the Certificate window 13 Close all Internet Explorer and Chrome if any windows and then open your browser again You should now be able to access XAdmin from yo...

Page 60: ...To enable the compatibility view for your multiviewer s XAdmin Web client Click the Compatibility View button at the end of your browser s address bar XAdmin s Status and Options page appears The Com...

Page 61: ...in 1 Open XAdmin See Opening XAdmin on page 49 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Type the password you want to enforce in bot...

Page 62: ...rmation message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewer are also redirected to the login page 8 Type the password and then click Log in The...

Page 63: ...ppears 3 Type the new password you want to enforce in both the New password and the Confirm boxes The password must contain between 6 and 20 alphanumeric characters or symbols 4 Click Save A confirmat...

Page 64: ...in XAdmin 1 Open XAdmin See Opening XAdmin on page 49 2 Click Access control in the navigation area on the left side of the page The Access Control page appears 3 Click Disable access control A confir...

Page 65: ...close you session A confirmation message appears 2 Click OK The login page appears Only authorized users have access to XAdmin for this multiviewer Viewing a Multiviewer s Status Information To view t...

Page 66: ...e more details the item At any time you can click the Refresh button to make sure the data displayed for the selected module is up to date Click the Reset card button to reset the card or reset the mu...

Page 67: ...online mode 1 Select XEdit from the Start Menu 2 When prompted to specify a database choose one from the Path list or click Browse to specify another location and then click OK to continue The main a...

Page 68: ...st stream appear in the Properties pane 3 Replace the default stream name if desired select the appropriate protocol RTP UDP and enter the multicast group IP address and port number associated with th...

Page 69: ...streams included in these programs automatically appear under the transport stream element in the System list 6 Repeat this until you have completed the required configuration changes to match the se...

Page 70: ...he Kaleido Software User s Manual see Related Documentation on page 15 for instructions on importing transport stream configuration information from a spreadsheet adding source specific or source filt...

Page 71: ...select Virtual LAN tagging and then type the appropriate VLAN identifier 5 Click OK Notes The Kaleido Software supports UTF 8 encoded stream names The only characters which cannot be used in a stream...

Page 72: ...am 1 In the main window click the System tab and then click Description Calibrations on the second level tab bar 2 Expand the System hierarchical list right click the appropriate network adapter for t...

Page 73: ...efining Logical Sources To define logical sources for a transport stream 1 In the main window click the Channels Sources tab 2 In the Tools pane expand the multiviewer and navigate to the transport st...

Page 74: ...s for every stream you want to monitor 5 If your system involves a control panel from which you will control your multiviewer as a router then configure source numbers for the KX Router logical router...

Page 75: ...ing the Kaleido RCP2 with its default settings 1 On the Kaleido RCP2 unit press the ENTER button and hold it until the ESC button lights up The following message appears on the LCD display Configurati...

Page 76: ...ternatively connect a mouse directly to one of the Kaleido IP frame s USB ports See Troubleshooting with the Kaleido IP frame s USB ports on page 102 for more information about this a Right click anyw...

Page 77: ...264 decode KIP OPT DEC SDPRO Decode license for a single HD MEPG 2 or H 264 professional video 4 2 2 program SD Pro MPEG 2 or H 264 decode KIP OPT DEC HDPRO Decode license for a single SD MEPG 2 or H...

Page 78: ...rted HD SD H 265 decode KIP OPT HD HEVC Decode license for H265 HEVC SD HD video CODEC One license per Kaleido IP UHD HD SD H 265 decode KIP OPT UHD HEVC Decode license for H265 HEVC SD HD and UHD vid...

Page 79: ...traction of CC Subtitling and XDS metadata option CC XDS Option for an input card you would need to locate the appropriate card in XAdmin s Status and Options page expand it and then locate the KXI 16...

Page 80: ...wall software 1 Open XAdmin See Opening XAdmin on page 49 The XAdmin Status and Options page appears 2 Click Restart Shut down in the navigation area on the left side of the page The Restart Shut dow...

Page 81: ...page appears Restarting a Kaleido IP Multiviewer To restart a Kaleido IP multiviewer 1 Open XAdmin See Opening XAdmin on page 49 The XAdmin Status and Options page appears 2 Click Restart Shut down in...

Page 82: ...eido IP Multiviewer To shut down a Kaleido IP multiviewer 1 Open XAdmin See Opening XAdmin on page 49 The XAdmin Status and Options page appears 2 Click Restart Shut down in the navigation area on the...

Page 83: ...rs 3 Click Shut down The system prompts you to confirm 4 Click Yes to proceed Your multiviewer will perform a clean shut down during which time you can observe messages associated with the Linux shutd...

Page 84: ...e The Head Streaming Configuration page appears Notes Kaleido IP VM multiviewers output to a single streaming head In the case ofa Kaleido IP VM disregard references to a second head in the procedure...

Page 85: ...utput is meant to feed a Kaleido IP multiviewer the following output resolution bit rate combinations should ensure good video quality on the monitor wall 1920 1080 at 15000 kbps 1280 720 at 11000 kbp...

Page 86: ...n has been applied 7 Click OK to continue Configuring Virtual Network Adapters on a Kaleido IP To add virtual network adapters on a Kaleido IP 1 Open XAdmin see Opening XAdmin on page 49 2 Click Syste...

Page 87: ...n page appears 4 Edit the VLAN configuration file as required Refer to the Help pane for guidelines if needed 5 Click Apply configuration A message appears prompting you to restart the software 6 Clic...

Page 88: ...uration in the navigation area on the left side of the page The System Configuration page appears 3 Click Configure under Font configuration The Font configuration page appears 4 Click Choose a font t...

Page 89: ...hen open it again The new fonts are now available if you Connect XEdit to the multiviewer see Opening XEdit in Online Mode on page 67 Download the database from the multiviewer to your local workspace...

Page 90: ...you to confirm that you really want to import the database from the multiviewer 3 Click Yes A progress window appears followed by a message stating whether the import succeeded or not 4 Click OK The i...

Page 91: ...list shows cluster members in alphabetical order based on their system name which appears first and is followed by the multiviewer model and IP address Bold text indicates the cluster member to which...

Page 92: ...92 System Configuration Importing a Database...

Page 93: ...h parameters such as Hardware Monitoring fan speed temperature voltage chassis intrusion redundant power failure power consumption disk health and memory health System Information BIOS baseboard chass...

Page 94: ...5 4 0_build 703_linux_x64_20160629131648 bin 6 In the console run the installer with the following command SuperDoctor5Installer_5 4 0_build 703_linux_x64_20160629131648 bin i silent Now Super Doctor...

Page 95: ...pshot 1 Open XAdmin See Opening XAdmin on page 49 The XAdmin Status and Options page appears 2 Click the Help support link in the navigation pane The Technical Support page appears 3 Click system snap...

Page 96: ...Before upgrading the multiviewer system make sure you have a backup of the current system database Refer to Creating a Backup in the Kaleido Software User s Manual for details See Related Documentati...

Page 97: ...sh to install select it and then click Open Firefox users If you see a security warning instead of the home page then see Registering your Multiviewer s Security Credentials with your Browser on page...

Page 98: ...ted click Apply update While the upgrade is taking place you can monitor its progress if you wish or wait until the system prompts you to restart the Kaleido IP unit 7 Once the upgrade has completed i...

Page 99: ...ve messages associated with the operating system shutdown and boot sequences on the monitor wall display connected to Head 2 This may take a while Once the multiviewer has restarted the system notifie...

Page 100: ...isplaying the Dashboard The multiviewer supports the following types of dashboards Status dashboard displays IP address software version currently loaded layout Frame name Room associated Output head...

Page 101: ...10 X110 Installation Service Manual After a brief delay the dashboard appears at the bottom right corner of the monitor and the command Hide dashboard replaces Show dashboard on the menu Dashboard on...

Page 102: ...ayout set in XEdit For example you will have to move the mouse pointer horizontally or vertically in order to go from one display to the next Disposal and Recycling Information Your Grass Valley equip...

Page 103: ...EINECS 203 794 9 above 0 1 by weight DME is listed as a Substance of Very High Concern SVHC by the regulation EC No 1907 2006 of the European Parliament and of the Council It is classified as a reprot...

Page 104: ...104 Maintenance Troubleshooting Disposal and Recycling Information...

Page 105: ...connector MGMT and DATA Transport MPEG transport streams over UDP or RTP Multicast Unicast MPEG elementary streams over RTP Multicast Unicast IGMPv3 SSM SFM Multi Program Transport Streams MPTS Single...

Page 106: ...creases the decoding capacity by approximately 33 Doubling the bit rate decreases the decoding capacity by approximately 25 Using H 265 with Main profile instead of Main10 increases the decoding capac...

Page 107: ...r 2 MPEG 1 Layer 3 a A maximum of 512 elementary streams per program is supported b MPEG 4 decoding capacity is identical to H 264 c Including unencrypted Digicipher 2 DCII d Up to 48kHz Some limitati...

Page 108: ...F Max storage humidity 90 RH non condensing Max functional humidity 65 RH non condensing Height 43 mm 1 7 in 1 RU Width 437 mm 17 2 in Depth 710 mm 28 in Weight 12 7 kg 28 lbs Power supply 750 W 1 1 h...

Page 109: ...put Extender via Fiber Optic Remote Output via Streaming Device DXF 200 optional Distance 1 km 3280 ft Fiber optic cable Multi mode 50 or 62 5 125 SC Connector SC Video formats MPEG transport stream o...

Page 110: ...tain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the w...

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