Barco XPR-600, User Manual

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2. Select Report .
3. Choose the start date and end date.
Make sure that you choose a small enough period, so the problem can
be assessed appropriately. See
Figure J.10, “Report Export” .
Figure J.10. Report Export
Once a report is generated, a compressed file with the name "HOST-
NAME_STARTDATE_to_ENDDATE.zip" is exported to your desktop. You can then
join this file to an e-mail, which makes it easier for us to understand the problem, if
there is one.
Figure J.11, “Contends of compressed file”
shows the contents of the compressed file.
Figure J.11. Contends of compressed file
Crash handling
You can export a crash dump when a Player, Designer, or Server crash occurs.
Figure J.12. Generate a crash dump
In case of a Player crash, you can immediately export a report. The steps are almost the
same as the steps for generating a report, except that you do not need to enter details.
By default all commands, logs, and projects that occurred the same day are included.
Barco Pn: 60600325 292
Appendix J: Trouble shooting Barco Media Server XPR-Series User Guide