K-Series Loom User Manual
Introductory Information
Set Up
Page | 11
2)
Upon departure of the truck, take pictures of the damaged box and
email the pictures to AVL. We will use the pictures to initiate a
claim.
3)
As soon as possible and preferably within a few days, open each
damaged box/crate to search for damaged or missing items. We
can provide you with a list of what was in the box. Please take
pictures of what you see, especially of damage to parts. This
information will help us identify what to replace and how much to
claim against the insurance.
4)
Lastly, save your packaging materials and parts in case the
freight/insurance company wishes to inspect the damage.
Assuming you have followed above procedure, AVL will replace the damaged
parts as quickly as possible. An invoice will be issued with expectation for
payment via the claim reimbursement. Should the reimbursement be paid
directly to you, the invoice will become immediately due and payable by you.
