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Troubleshooting

Troubleshooting AT&TConnect

This section presents some common problems that you might encounter while

using AT&TConnect. For each problem, a strategy is presented that you can

follow to isolate and solve your problem.

Problem 1: AT&TConnect will not run. It displays the message

This application requires a serial port

and terminates.

This message indicates that AT&TConnect cannot find an available serial port

on your system. This message will most likely appear immediately after you
have completed the installation of the PassageWay software using the setup
program since this is the first time AT&TConnect tries to run.

If you do not have an available serial port (for example, if you have only one

serial port and this port is being used by your mouse), you will need to add an
additional serial port to your PC in order to use PassageWay Solution. Your

computer vendor can assist you in obtaining the necessary hardware to add
another serial port. See Appendix B for more information.

If you are certain that you have an available serial port (other than a port being
used by your mouse), the available port might be disabled, in which case

AT&TConnect will be unable to detect its presence. You can verify the number
of active serial ports in your system using the following procedure:

1.

Exit Windows and return to DOS.

The DOS prompt appears.

2.

Access the directory in which the PassageWay applications reside.

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Summary of Contents for Partner 18

Page 1: ......

Page 2: ...AT T 560 201 103 Issue 1 November 1993 PassageWay Solution For PARTNER Communications System User s Guide ...

Page 3: ...mits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this ...

Page 4: ...th this crime because under applicable tariffs you will be responsible for payment of associated toll charges AT T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers Toll fraud is a potential risk for every customer with telecommunic...

Page 5: ...rder copies of this manual Contact Your AT T Account Team or your AT T Authorized Dealer or Call AT T at 1 800 432 6600 or Write AT T Customer Information Center P O Box 19901 Indianapolis IN 46219 Order Document No 560 201 103 ...

Page 6: ...Setting Up PassageWay Solution Overview PassageWay Components PassageWay Requirements lnstalling the PassageWay Adapter 2 1 2 1 2 2 2 5 Installing the PassageWay Software Setting Up AT TBuzz Setting the Run Mode Option No Matching Mode Match to AT TCall File Mode Export via Paste Link DDE Mode Setting User Options 2 7 2 11 2 25 2 28 2 28 2 30 2 32 2 36 i ...

Page 7: ...g a New Card in the Associated AT TCall File Exiting AT TBuzz Resetting the Size of the AT TBuzz Window Selecting a Call Record Setting AT TBuzz for Auto Hold Setting AT TBuzz for Auto Drop Setting AT TBuzz to Show the Associated AT TCall Card Automatically Setting the AT TBuzz Window to Appear Automatically Setting the Area Code 3 1 3 1 3 2 3 7 3 10 3 10 3 11 3 11 3 11 3 13 3 13 3 14 3 14 3 14 3 ...

Page 8: ...Incoming Call on Demand 3 21 Using the Timer 3 21 AT TBuzz Menu Bar Options 3 23 4 Using AT TCall Overview What Is AT TCall Getting Started Helpful Hints Running AT TCall Tasks File Tasks Accessing the Log Viewer Changing How Cards are Sorted in an AT TCall File Creating a File Template Creating a New AT TCall File Dialing a Phone Number with the Dialpad 4 1 4 1 4 2 4 10 4 37 4 38 4 38 4 38 4 39 4...

Page 9: ...Saving an AT TCall File 4 55 Setting the Account Code Options 4 55 Setting the AT TCall Window To Always Be on Top of Other Windows 4 56 Setting the Dial Options 4 57 Specifying an AT TCall File To Be Loaded Automatically 4 58 Card Tasks 4 60 Accessing the Notes Field 4 60 Changing the Field Labels in the Cards 4 60 Creating a New Card 4 61 Deleting a Card 4 61 Dialing a Phone Number from a Card 4...

Page 10: ...al Labels Dialing a Phone Number from a Quick Dial Erasing a Quick Dial Re Assigning an Existing Quick Dial AT TCall Menu Bar Options 4 65 4 65 4 65 4 66 4 66 4 67 4 69 4 69 4 70 4 71 4 71 4 73 5 Using AT TSet Overview What Is AT TSet System Administration Capabilities Helpful Hints Running AT TSet Extension Programming Tasks Changing Button Labels Converting a File to a Different Button Configura...

Page 11: ...xtension Name Programming the Personal Speed Dial List Programming the System Speed Dial List Programming Your Telephone Reading the Current Programming from your Telephone Saving a File Saving a New File Modifying an Existing File and Saving It as a Different File Saving Changes to an Existing File Selecting Buttons to be Programmed to Your Telephone 5 14 5 15 5 15 5 17 5 17 5 18 5 19 5 21 5 23 5...

Page 12: ...ns for Line Buttons 5 42 AT TSet Menu Bar Options 5 44 6 Using Log Viewer Overview What Is Log Viewer Helpful Hints Running Log Viewer Tasks Deleting Entries from the Call Log Printing Log Entries Setting the Log Viewer Preferences Sorting Call Log Entries Specifying the Calls to be Displayed Log Viewer Menu Bar Options 6 1 6 1 6 2 6 5 6 5 6 6 6 6 6 8 6 8 6 10 6 12 6 14 vii ...

Page 13: ...ing the Labels of the Line Buttons Programming a Caller ID Inspect Button Testing the PassageWay Adapter AT TConnect Menu Bar Options 7 1 7 1 7 2 7 2 7 4 7 4 7 6 7 7 7 8 7 11 7 13 7 15 8 Using Autodialing Applications with PassageWay Solution 8 1 Overview 8 1 Using Autodialing Applications 8 1 Setting Up PassageWay Solution 8 2 Setting Up Your Application 8 3 Helpful Hints 8 4 viii ...

Page 14: ...eshooting AT TSet Troubleshooting AT TBuzz 9 1 9 1 9 2 9 11 9 13 9 16 A Appendix A Menu Trees A 1 B Appendix B PC Serial Ports B 1 Overview B 1 Background Serial Ports Under Windows 3 1 Workarounds and Solutions to the IRQ Conflict Problem Selecting an Add In Serial Port Card B 2 B 6 B 7 B 10 ix ...

Page 15: ...Contents C Appendix C Running AT TBuzz in Export via Paste Link DDE Mode C 1 Glossary GL 1 Index Index i x ...

Page 16: ...ect Setup System Configuration Dialog Box AT TConnect Setup Caller ID Inspect Feature Dialog Box When No Caller ID Inspect Button is Programmed AT TConnect Setup Caller ID Inspect Feature Dialog Box with Caller ID Inspect Button Programmed AT TConnect Setup Line Labels Dialog Box AT TConnect Setup Dialog Box AT T PassageWay Window AT TBuzz Initialization Dialog Box Run Mode Dialog Box AT TBuzz Run...

Page 17: ... 4 8 4 9 4 10 4 11 4 12 4 13 4 14 4 15 4 16 Untitled AT TCall Window Components of an AT TCall Window Desktop with 10 20 Quick Dials and Card Shown Desktop with 10 20 Quick Dials and Card Hidden Desktop with 25 50 Quick Dials and Card Displayed Desktop with 25 50 Quick Dials and Card Hidden Untitled AT TCall Window Components of an AT TCall Window Card Display Edit Card Window Modified Card New Ca...

Page 18: ...g Box Password Dialog Box Confirm Password Dialog Box Account Code Options Dialog Box Dial Options Dialog Box Sample File to be Loaded Automatically Delete Card Dialog Box Timer Window Quick Dial Information Dialog Box Create Quick Dial Dialog Box Quick Dial Label Setup Dialog Box Change Quick Dial Dialog Box 4 28 4 31 4 32 4 34 4 39 4 45 4 47 4 48 4 49 4 51 4 52 4 53 4 54 4 56 4 57 4 59 4 62 4 66...

Page 19: ...Dialog Box Read from Telephone Dialog Box Reading Telephone Status Dialog Box Program Another Extension Dialog Box Read from Telephone Dialog Box Sample AT TSet File for Another Extension Automatic Line Selection Dialog Box Line Ringing Options Dialog Box 5 10 5 11 5 12 5 16 5 20 5 24 5 25 5 27 5 29 5 30 5 31 5 32 5 38 5 39 5 40 5 42 5 43 6 Using Log Viewer 6 1 6 1 Log Viewer Window 6 3 6 2 Sample...

Page 20: ...T TConnect Setup Line Labels Dialog Box Sample AT TConnect Setup Edit Line Label Dialog Box Sarnple AT TConnect Setup Caller ID Inspect Feature Dialog Box AT TConnect Adapter Test Dialog Box 9 Troubleshooting 9 1 9 1 AT TConnect Communications Error Dialog Box 9 5 A Appendix A Menu Trees A 1 A 1 AT TBuzz Menu Tree A 2 A 2 AT TCall Menu Tree A 3 A 3 AT TSet Menu Tree A 4 A 4 Log Viewer Menu Tree A ...

Page 21: ...xvi ...

Page 22: ...e PassageWay Solution increases your telecommunication capabilities by providing the following applications AT TBuzz AT TBuzz is an application that notifies you of incoming calls and enables you to view call origination information referred to as Caller ID in this document if available AT TBuzz enables you to handle incoming calls from your PC AT TCall AT TCall is a card file application that ena...

Page 23: ...lication that enables you to access information from the call log which stores a record of calls you make using AT TCall and receive while AT TBuzz is running AT TConnect AT TConnect is the management software that provides the basis for the other PassageWay software applications and the diagnostic features to troubleshoot these applications AT TCall AT TSet and AT TBuzz require AT TConnect to be ...

Page 24: ...er to AT T telephones specifically designed to work with the PARTNER system These include the MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 and MLC 6 model telephones Standard telephones refer to industry standard single line rotary or touch tone telephones including feature phones with built in feature buttons and lights Commands and text you should enter appear in this style of type Values instructions a...

Page 25: ...g Help If you have questions about or problems with the PassageWay applications that this user s guide does not resolve call the AT T National Service Assistance Center at 1 800 628 2888 or your AT T Authorized Dealer 1 4 ...

Page 26: ...talling the PassageWay software onto the hard disk of your PC 3 Setting up AT TBuzz Before installing PassageWay make sure you have the PassageWay components and an available serial COM port on your PC NOTE To use the Caller ID capabilities of PassageWay Solution you must have a PARTNER II Release 3 0 or later system that has lines subscribed to Caller ID from your local telephone company In addit...

Page 27: ...available on a 5 25 inch 1 2 MB diskette To receive the software on a 5 25 inch diskette complete the registration card specify that you want the software on a 5 25 inch diskette and return the registration card this user s manual and a quick reference a 9 pin to 25 pin adapter for 9 pin serial ports If your PC has a 9 pin serial port connect the 9 pin to 25 pin adapter to the serial port The Pass...

Page 28: ...Installing and Setting Up PassageWay Solution Figure 2 1 PassageWay Solution Components 2 3 ...

Page 29: ...Installing and Setting Up PassageWay Solution Figure 2 2 shows the components of the PassageWay adapter Figure 2 2 Components of the PassageWay Adapter 2 4 ...

Page 30: ...video monitor a Windows compatible pointing device a mouse or trackball is recommended Microsoft Windows 3 1 or later release running in standard or enhanced mode a system or standard telephone connected to a PARTNER system that is configured and operating properly The functionality of the PassageWay applications depends on the type of telephone you are using Any differences in functionality are n...

Page 31: ...s the type and release number of your system the COM port that is COM1 COM2 COM3 or COM4 to which you are connecting the PassageWay adapter NOTE PassageWay applications can run on a network but they are not network aware that is PassageWay applications do not support file sharing If you are on a local area network LAN and have a workstation with a local hard disk install the PassageWay software on...

Page 32: ... PC The PassageWay adapter has a DB 25 connector for 25 pin serial ports If you have a 9 pin serial port on your PC use the 9 pin to 25 pin adapter included with PassageWay NOTE Do not install the PassageWay adapter while you are active on a call To install the PassageWay adapter perform the following steps 1 Turn off your PC 2 Unplug the line cord from your telephone 3 Connect the line cord to th...

Page 33: ...Installing and Setting Up PassageWay Solution Figure 2 3 Connecting the Line Cord to the PassageWay Adapter 2 8 ...

Page 34: ...pin to 25 pin adapter to the DB 25 connector on the PassageWay adapter and then connect the 9 pin to 25 pin adapter to the 9 pin serial COM port NOTE You can use an RS 232 cable to connect the adapter to the PC if you do not want to connect the adapter directly to the PC 5 Connect one end of the 7 foot 2 pair modular phone cord D4BU to the jack labeled Phone on the PassageWay adapter 2 9 ...

Page 35: ...g Up PassageWay Solution Figure 2 4 Connecting the Modular Phone Cord to the PassageWay Adapter 6 Connect the other end of the 7 foot 2 pair modular phone cord D4BU to the Line jack on your telephone 7 Turn on your PC 2 10 ...

Page 36: ...PassageWay diskette into the diskette drive of your PC 2 Access Windows 3 From Program Manager select Run in the File menu The Run dialog box appears 4 Depending on the diskette drive in which you inserted the PassageWay diskette perform one of the following steps If the diskette is in the A drive type a setup in the Command Line box and select the OK button If the diskette is in the B drive type ...

Page 37: ...s connected e g COM1 COM2 2 The type and release of the PARTNER communications system to which you are connected e g ARTNER II Release 3 0 If you do not have this information now or wish to quit the Setup procedure at any time choose Cancel Setup Your System Administrator should be able to provide you with the information needed for the second item above To install PassageWay on your computer choo...

Page 38: ...applications will reside If you want to change the default directory for these applications specify the directory where you want to place these applications 6 Select the Continue button The PassageWay applications and their associated files are loaded onto the hard disk of your PC A status message box appears displaying the status of the software installation 2 13 ...

Page 39: ... the following message box appears Installing and Setting Up PassageWay Solution Figure 2 8 Setup Complete Message Box 7 Select the OK button The AT T PassageWay Setup window closes and the COM Port dialog box appears The AT TConnect icon is displayed at the bottom of your screen 2 14 ...

Page 40: ...lect the option button of the COM port to which you connected the PassageWay adapter and then select the OK button The following dialog box appears Figure 2 10 AT TConnect Dialog Box At this point you must configure AT TConnect for your telephone and PARTNER system Otherwise the PassageWay applications will be unable to operate your telephone 2 15 ...

Page 41: ...option button of your PARTNER system and then select the Continue button AT TConnect verifies the connection between the PassageWay adapter and the COM port you selected and then reads your telephone If you do not have a PARTNER II Release 3 0 or later system the AT TConnect Setup Line Labels dialog box appears when AT TConnect finishes reading your telephone see Figure 2 14 In this case proceed t...

Page 42: ...elephone the AT TConnect Setup Caller ID Inspect Feature dialog box prompts you to enter one Figure 2 12 If you do have a Caller ID Inspect button already programmed the AT TConnect Setup Caller ID Inspect Feature dialog box shows where the Caller ID inspect button is programmed Figure 2 1 3 AT TBuzz requires a Caller ID Inspect button on your phone in order to provide you with the ability to view...

Page 43: ...Installing and Setting Up PassageWay Solution Figure 2 12 AT TConnect Setup Caller ID Inspect Feature Dialog Box When No Caller ID Inspect Button is Programmed 2 18 ...

Page 44: ...ox with Caller ID Inspect Button Programmed 11 Perform one of the following steps If a Caller ID Inspect button is not programmed and you want to program one select the button that you want to program as the Caller ID Inspect button Inspect appears on the label of the button you selected Proceed to step 12 2 19 ...

Page 45: ...ct Setup Line Labels dialog box appears Installing and Setting Up PassageWay Solution Figure 2 14 AT TConnect Setup Line Labels Dialog Box AT TBuzz uses the Line Labels to identify where calls are appearing on your telephone You may customize the labels to something that will be more meaningful to you for example the last four digits of the telephone number of the line assigned to the button or th...

Page 46: ... you want to change The AT TConnect Setup Edit Line Label dialog box appears b Enter a new label and select the OK button c Proceed to step 14 If you do not want to modify the Line Labels proceed to step 14 14 Select the Continue button The AT TConnect Setup Line Label dialog box closes and the AT TConnect Setup dialog box appears Figure 2 15 AT TConnect Setup Dialog Box 2 21 ...

Page 47: ...ID Inspect button only if your system is PARTNER II Release 3 0 or later whether or not you customized the line labels 15 Select the OK button The AT TConnect Setup dialog box closes and the AT T PassageWay window appears displaying the AT TBuzz AT TCall AT TConnect AT TSet and Log Viewer icons The AT TConnect icon also appears at the bottom of your screen 2 22 ...

Page 48: ...oes not already exist PassageWay Solution creates it and places the AT TConnect icon in it If AT TConnect is in the StartUp group every time you invoke Windows the AT TConnect software is automatically loaded and the AT TConnect icon appears at the bottom of the screen If you do not want AT TConnect to be loaded automatically every time you invoke Windows remove the AT TConnect icon from the Start...

Page 49: ...st remember to execute AT TConnect manually before using other PassageWay applications AT TConnect provides the communication interface between your PC and your telephone If AT TConnect is not running the other PassageWay applications on your PC are unable to communicate with your telephone Now that the PassageWay software is installed proceed to Setting Up AT TBuzz 2 24 ...

Page 50: ...ifying you of the call The AT TBuzz window displays the state of all incoming calls that are currently present on your telephone If you want AT TBuzz to be automatically initiated every time that you enter Windows add AT TConnect and AT TBuzz to your StartUp group Before you can start using AT TBuzz you must first setup the application AT TBuzz provides several options that enable you to tailor AT...

Page 51: ... set up AT TBuzz initially perform the following steps 1 Double click on the AT TBuzz icon The AT TBuzz Initialization dialog box appears Figure 2 17 AT TBuzz Initialization Dialog Box 2 Select the Continue button The Run Mode dialog box appears 2 26 ...

Page 52: ...the No Caller ID Inspect dialog box appears If you do not want to program a Caller ID Inspect button select the Continue button to access the Run Mode dialog box A Caller ID Inspect button is important if you want to access the Caller ID information for outside calls Without a Caller ID Inspect button AT TBuzz will present Caller ID only for the first call that starts ringing at your telephone 2 2...

Page 53: ...ting the Run Mode Option AT TBuzz can run in one of the following modes No Matching Match to AT TCall File Export via Paste Link DDE Review the descriptions of all three modes to determine which mode would best fit your needs No Matching Mode When running in No Matching mode AT TBuzz displays on your PC the Line State and Caller ID if available for each incoming call From the AT TBuzz window you c...

Page 54: ...Solution A message box states that the initialization process is complete 2 Select the OK button The AT TBuzz icon appears at the bottom of your screen Figure 2 19 AT TBuzz Running in No Matching Mode 3 Proceed to Setting User Options 2 29 ...

Page 55: ...d you can have AT TCall display the associated card If a match is not found you can create a new card for this call and add the new card to the card bank of the associated AT TCall file In this mode AT TBuzz displays on your PC the Line State Caller ID if available and Call Label if available for each incoming call From the AT TBuzz window you can answer place on hold or hang up incoming calls You...

Page 56: ...elect the Continue button The Area Code dialog box appears Figure 2 20 Area Code Dialog Box 4 Enter the area code for the local area and select the OK button AT TBuzz displays a message box indicating that the initialization process is complete 5 Select the OK button The AT TBuzz icon and the icon for the associated AT TCall file appear 2 31 ...

Page 57: ...Setting User Options Export via Paste Link DDE Mode The Export via Paste Link DDE mode enables AT TBuzz to export the Caller ID and the line label to another Windows application that supports Paste Link DDE In turn AT TBuzz may receive a string from that other Windows application and use that string as a Call Label 2 32 ...

Page 58: ... Export via Paste Link DDE mode the contents of the Windows clipboard are overwritten Therefore if you have information in the clipboard that you want to save go to another application and paste this information into a file before initializing AT TBuzz to run in Export via Paste Link DDE mode However this only occurs when you first configure AT TBuzz to run in Export via Paste Link DDE mode or sel...

Page 59: ...olution Figure 2 22 AT TBuzz Initialization Dialog Box 3 Select the Yes button The following message box appears Figure 2 23 AT TBuzz Information Dialog Box 4 Select the OK button The AT TBuzz icon appears at the bottom of your screen 2 34 ...

Page 60: ...Installing and Setting Up PassageWay Solution Figure 2 24 AT TBuzz Running in Export via Paste Link DDE Mode 5 Proceed to Setting User Options 2 35 ...

Page 61: ... you are running AT TBuzz in Match to AT TCall File mode you can set whether you want AT TBuzz to show automatically the card that is associated with an incoming call By default you must select the Show Card button in the AT TBuzz window to view the associated card If you want AT TBuzz to automatically show the associated card you may specify whether you want the card displayed when the call rings...

Page 62: ...y to an active incoming call when you attempt to answer another call By default AT TBuzz prompts you to specify what should be done with the active call every time you attempt to answer another call You can set AT TBuzz to either automatically place the active call on hold or drop the active call when you attempt to answer another call For example if you know that you always want to place the acti...

Page 63: ...con to open the AT TBuzz window The AT TBuzz window appears 2 Select Options from the Setup menu The Options dialog box appears The contents of the Options dialog box depend on whether you are running AT TBuzz in Match to AT TCall File mode Figure 2 25 Options Dialog Box when AT TBuzz is Running in Match to AT TCall File Mode 2 38 ...

Page 64: ...s now installed and configured Refer to Chapters 3 through 7 for information on how to use the PassageWay applications NOTE If you set AT TBuzz to run in Match to AT TCallFile mode you must run AT TCall create a new AT TCall file and then associate your new AT TCall file with AT TBuzz Refer to Chapter 4 to run AT TCall and create a new AT TCall file Refer to Chapter 3 to associate a new AT TCall f...

Page 65: ...Installing and Setting Up PassageWay Solution 2 40 ...

Page 66: ...es the following information a description of AT TBuzz helpful hints describing how to use AT TBuzz the procedures for running AT TBuzz the tasks you will perform regularly while using AT TBuzz a description of all the AT TBuzz menu options 3 1 ...

Page 67: ...utside calls when passed from the telephone network on PARTNER II Release 3 0 or 3 1 systems that have lines subscribed to Caller ID from your local telephone company In addition these lines must be plugged into a PARTNER 206EC or 400EC module on the PARTNER system AT TBuzz does not support Caller ID for internal intercom calls on any of the PARTNER systems Figure 3 1 shows the AT TBuzz window run...

Page 68: ...e call records for each incoming call currently appearing at your telephone that is calls that are ringing active or on hold A call record consists of the following components Line label which indicates the specific line button that the call is on You can customize these labels in AT TConnect to identify each line button on your telephone Call State which indicates the status of the incoming call ...

Page 69: ... mode or Export via Paste Link DDE mode Depending on the run mode this field may contain information from an AT TCall file or another Windows application When an incoming call rings at your telephone the call record for that call appears on the first line of the call record list box and is highlighted selected At this point you can select the Answer button from the Tool bar to answer the call If o...

Page 70: ...Caller ID for each incoming call In this mode the AT TBuzz window does not display a Call Label for each call Match to AT TCall File The Match to AT TCall File mode integrates AT TBuzz with AT TCall In this mode you associate an AT TCall file with AT TBuzz When you receive an incoming call AT TBuzz automatically searches the telephone numbers on every card in the AT TCall file If the Caller ID fro...

Page 71: ...om the local telephone network between the first and second ring AT TBuzz then takes the Caller ID and searches for a match in the associated AT TCall file The associated card appears as soon as a match is found Export via Paste Link DDE The Export via Paste Link DDE mode enables AT TBuzz to export the Caller ID and the line label to another Windows application that supports Paste Link DDE In turn...

Page 72: ...ring a call other than the one you are expecting to answer whether the AT TBuzz window appears when your phone rings Using Caller ID Information As mentioned previously PARTNER II Release 3 0 or later systems support Caller ID Caller ID is call origination information that is the telephone number of the telephone line from which the call is made that may be delivered with an incoming call Whether ...

Page 73: ...s in this state the message Not Available which indicates that the Caller ID was inspected successfully and there is no Caller ID information associated with this call This message could be caused by any of the following circumstances The call was answered before the Caller ID was delivered that is you answered the call before the second ring An error occurred in the transmission of the Caller ID ...

Page 74: ...ble fields in the AT TCall file to find a match Since the Caller ID for this call does not match this person s telephone number AT TCall will be unable to show this person s call label or card In this example you could help prevent this situation from occurring by including this other Caller ID in one of the dialable fields in this person s card This way when this person calls you again AT TCall w...

Page 75: ... do not answer calls until the PARTNER system has completed inspecting them If you pick up the handset before the system finishes inspecting a call you may not be connected to the call you expect Answer all incoming calls via the AT TBuzz window If you run AT TBuzz in Match to AT TCall File mode you must update your area code if it changes If you are using a standard telephone you must select the ...

Page 76: ...submenu appears 2 Select Call Log The Log Viewer window appears For information on Log Viewer tasks refer to Chapter 6 Answering a Call To answer a call System Phone 1 Select the call record of the call you want to answer in the call record list box The selected call record is highlighted 2 Select the Answer button from the Tool bar Shortcut Double click on call record of the call you want to answ...

Page 77: ... sure you will answer the call that you want 1 Select the call record of the call you want to answer in the call record list box The selected call record is highlighted 2 Select the Select button from the Tool bar A dialog box appears instructing you to lift the handset 3 Lift the handset of your phone Shortcut 1 Double click on call record of the call you want to answer 2 Lift the handset of your...

Page 78: ...e of the file that you want to associate with AT TBuzz or use the Browse button to display files 3 When you are finished select the OK button Creating a New Card in the Associated AT TCall File When running in Match to AT TCall File mode AT TBuzz enables you to add a new card to the associated AT TCall file You can add a new card using either the New Card button in the Tool bar or the New Card opt...

Page 79: ...T TBuzz window For example if you want to view more than three call records which is the default in the AT TBuzz window you can extend the size of the window vertically If some of the call labels exceed the call record list box and you want to view the entire call label you can extend the size of the AT TBuzz window horizontally If you want the AT TBuzz window to return to its default size select ...

Page 80: ... call from the telephone you will drop the first call Auto Hold only applies if the first call is incoming if you place an outgoing call via AT TCall and then receive an incoming call Auto Hold will not apply lf you want to be prompted for Hold or Drop on each attempt select the Choose to Hold or Drop option in the Answering Second Call group Setting AT TBuzz for Auto Drop You can set AT TBuzz to ...

Page 81: ...TBuzz to display the card automatically you must then specify whether you want the card to appear when the call rings at your telephone or when you answer the call If you do not want AT TBuzz to automatically display the card set the On Button Selection option in the Options dialog box You can then show the card manually using the Show Card button in the Tool bar or the Show Card option in the Con...

Page 82: ...ble the automatic appearance of the AT TBuzz window when your telephone rings An x in the check box indicates that the AT TBuzz window will automatically appear when your telephone rings 3 When you are finished select the OK button Setting the Area Code If you are running AT TBuzz in Match to AT TCall File mode AT TBuzz requires the local area code If your area code changes you must update the are...

Page 83: ...nspect Mode If you enable Automatic Inspect Mode AT TBuzz automatically inspects each call as soon as the call appears at the extension When Automatic Inspect Mode is disabled which is the default AT TBuzz only receives Caller ID for the first call that starts ringing at your telephone If another call rings at your telephone you must select the call record for the call and then select the Inspect ...

Page 84: ...es you to associate AT TBuzz with an AT TCall file Export via Paste Link DDE which enables AT TBuzz to export the Caller ID and the line label to another Windows application that supports Paste Link DDE in this mode AT TBuzz may receive a string from the other Windows application and use that string as a Call Label NOTE You can change the run mode only when no calls are in the call record list box...

Page 85: ...lls logged you must then specify which calls You may select one of the following choices All Incoming Calls When this option is selected every incoming call is logged in the call log Answered Calls Only When this option is selected only the incoming calls that you answer at your extension are logged in the call log No Incoming Calls When this option is selected none of the incoming calls are logge...

Page 86: ...ption from the Controls menu Both of these options are active if the Caller ID of the incoming call matches one or more cards To view the card associated with an incoming call 1 Select the call record whose card you want to view from the call record list box The selected call record is highlighted 2 Select the Show Card button from the Tool bar The associated card appears Using the Timer AT TBuzz ...

Page 87: ... measures time in hours minutes and seconds To reset the Timer select the Reset button To stop the Timer select the Stop button To restart the timer after it has been stopped select the Start button 3 When you are finished using the Timer select Close from the Control menu box of the Timer window 3 22 ...

Page 88: ...nu contains the following options Run Mode Options Initialize Paste Link DDE only available when AT TBuzz is running in Export via Paste Link DDE mode Reset Default Window Always on Top Exit Run Mode Enables you to specify whether you want AT TBuzz to display the Caller ID for each incoming call search an associated AT TCall file for a match or export the Caller ID to another Windows application 3...

Page 89: ... TCall File mode Initialize Paste Link DDE Initializes AT TBuzz for exporting via Paste Link DDE This option overwrites the contents of the clipboard and is only available when AT TBuzz is operating in Export via Paste Link DDE mode Reset Default Window Restores the AT TBuzz window to its default size Always on Top Keeps the AT TBuzz window on top of all other open windows including the active win...

Page 90: ...elected call if it is ringing or on hold Hang up Enables you to hang up the selected call if it is active Hold Enables you to place the active call on hold Show Card Enables you to view the associated AT TCall card if available for the selected call if a match exists in the associated AT TCall file This option is only available when AT TBuzz is operating in the Match to AT TCall File mode 3 25 ...

Page 91: ...ile mode Accessories Enables you to access the Call Log and display the Timer Help The Help menu contains the following options Contents Search for Help on How to Use Help About AT TBuzz Contents Enables you to access the online Help Search for Help on Opens the Search dialog box for online Help You can look up Help information by entering keywords in the dialog box 3 26 ...

Page 92: ...nline Help About AT TBuzz Displays the Windows version number the AT TBuzz version number the mode in which you are operating Windows the amount of memory KB available on your system and the size of the largest contiguous block of memory KB available 3 27 ...

Page 93: ...Using AT TBuzz 3 28 ...

Page 94: ...th AT TCall you can place calls directly from your PC and keep a log of calls you make from the application This chapter provides the following information a description of AT TCall a tutorial describing how to use AT TCall helpful hints when using AT TCall the procedures for running AT TCall the tasks you will perform regularly while using AT TCall a description of all the AT TCall menu options 4...

Page 95: ...is usually empty You must then enter data on a card and add the card to the card file Eventually the card file contains a bank of cards If you want to modify a card in the card file you must find the card in the card file remove it make your changes and then place it back to its position in the bank If you want to remove a card you must locate the card in the card file and remove it usually you th...

Page 96: ...Using AT TCall Figure 4 1 Untitled AT TCall Window 4 3 ...

Page 97: ...Using AT TCall Figure 4 2 Components of an AT TCall Window 4 4 ...

Page 98: ...you want to save you must save the entire card bank to a file via the Save or Save As options in the File menu Unlike a card file AT TCall enables you to perform the following tasks quickly and easily place calls directly from a card sort cards in a AT TCall file any way you want modify the card labels for all the cards in the AT TCall file keep track of all the calls you make include notes for ea...

Page 99: ...of Quick Dials you specified and whether the card is hidden your AT TCall file desktop can have four different looks Figures 4 3 4 4 4 5 and 4 6 show these different desktop looks Figure 4 3 Desktop with 10 20 Quick Dials and Card Shown 4 6 ...

Page 100: ...Using AT TCall Figure 4 4 Desktop with 10 20 Quick Dials and Card Hidden 4 7 ...

Page 101: ...Using AT TCall Figure 4 5 Desktop with 25 50 Quick Dials and Card Displayed 4 8 ...

Page 102: ...Using AT TCall Figure 4 6 Desktop with 25 50 Quick Dials and Card Hidden 4 9 ...

Page 103: ...o perform the following tasks 1 2 3 4 5 6 7 8 9 10 11 12 Run AT TCall Open an existing AT TCall file Modify an existing card Create a new card Enter notes for a card Make a telephone call from AT TCall Save an existing file Create a new file Customize the labels in a file Assign a telephone number to a Quick Dial Save a new file Exit AT TCall After completing this tutorial you will have performed ...

Page 104: ...Call you must first access Windows and open the program group that contains the PassageWay applications To run AT TCall just double click on the AT TCall icon An untitled AT TCall window appears displaying a blank card Figure 4 7 Figure 4 8 shows the components of an AT TCall window Figure 4 7 Untitled AT TCall Window 4 11 ...

Page 105: ...all Figure 4 8 Components of an AT TCall Window At this point you can either enter information into this new file by adding new cards or open an existing file For this tutorial you will open an existing file 4 12 ...

Page 106: ...rform the following steps 1 Select Open from the File menu The Open dialog box appears 2 Select sample dex from the File Name box and select the OK button The AT TCall file titled SAMPLE DEX appears This file was copied to your hard disk during the installation procedure AT TCall displays the last state of the card bank Whenever you open an existing AT TCall file the system displays the last card ...

Page 107: ... TCall provides several methods for selecting a card clicking on the card in the List field clicking on the Next and Previous arrow buttons located on each side of the Show Notes button clicking on the appropriate letter in the Slider located at the bottom of the AT TCall window For example if the name you wanted started with the letter w you could click on the w on the Slider The first card that ...

Page 108: ...he selected card The cursor is located in the top label field Last and the name Kemp is highlighted The Edit Card button removes the card from the card bank enabling you to modify the card NOTE In the AT TCall window the Edit Card and New Card buttons are grayed while you are editing or adding a card Only one card can be out of the card bank of an AT TCall file at one time 4 15 ...

Page 109: ...m field to field in the Edit Card window by performing one of the following actions pressing TAB or ENTER to move the cursor to the next field pressing SHIFT TAB or SHIFT ENTER to move the cursor to the previous field clicking the mouse on the field you want to select 4 16 ...

Page 110: ...r to the Address field delete 1010 Ocean Ave and type 204 Main Street Using one of the methods described above mover the cursor to the City field delete Sea Bright and type Asbury Park Select the Return Card button The Edit Card window disappears and the changes you made are displayed The modified card for Dave Kemp is returned to the bank Figure 4 11 Modified Card 4 17 ...

Page 111: ...he bank To add a new card to the card bank you must get a new blank card enter the data in it and then add the card to the bank To add a new card to the card bank perform the following steps 1 Select the New Card button The New Card window appears and the cursor is located in the Last field The contents of this window is a new blank card 4 18 ...

Page 112: ...hods described previously move the cursor to the First field and type Fred 4 Select the Add Card button The New Card window disappears the labels for the new card appear in the List field and information for the new card is displayed The new card is now part of the card bank 4 19 ...

Page 113: ...whether the number is an outside number or an intercom icom number The Office Home and Other fields in both the New Card window and the Edit Card window contain the lCOM OUT button which toggles between outside and icom calls If you click on this button the word icom appears If you click on this button again icom disappears When icom is displayed AT TCall expects you to enter an intercom number Wh...

Page 114: ...a restaurant has the phone number 555 RIBS which is 555 7427 Instead of typing all seven numbers in the phone number field for this card you can enter 555 RIBS You will use this new card in Step 6 After creating this card select the card Meyer Fred from the card bank and proceed to Step 5 Step 5 Entering Notes for a Card In this step you will learn how to enter notes for the card that you created ...

Page 115: ...nu The day date and time are inserted at the top of the note pad 3 Type Must call tomorrow and then select the Hide Notes button The card display replaces the notepad The Notes icon appears to the left of the Show Notes button signifying that notes are present for this card 4 22 ...

Page 116: ...ill learn how to make a call from the card you created in Step 4 for someone you know and also make a call from the Dialpad file AT TCall provides the following ways for you to make phone calls while in the Dial buttons on each card the Quick Dials in the AT TCall window the Dialpad 4 23 ...

Page 117: ... on the Dial button next to that person s phone number Your speakerphone activates you hear dial tone and AT TCall dials the phone number 3 Select the Hang Up button to disconnect the call Standard Phone 1 Select the card you created in Step 4 The card appears 2 Click on the Dial button next to that person s phone number AT TCall prompts you to lift the handset of your telephone 3 Lift the handset...

Page 118: ...ave already programmed with a telephone number This procedure is described in Step 10 From the Dialpad Making a phone call using the Dialpad feature is similar to dialing a phone number from your telephone To make a call from the Dialpad perform the following steps System Phone 1 Select the Dialpad button The Dialpad window appears 4 25 ...

Page 119: ...ect either the Dial Outside button or the Dial Intercom button Select the Dial Intercom button to make an intercom call The word icom appears in the display your speakerphone activates and you hear intercom dial tone Using your PC keyboard or clicking on buttons in the Dialpad window enter an intercom number AT TCall passes each digit of the intercom number to the PARTNER system and places the cal...

Page 120: ...C keyboard or clicking on buttons in the Dialpad window enter an outside phone number AT TCall passes each digit of the phone number to the PARTNER system and places the call Press ALT U on your keyboard or select the Hang Up button to disconnect the call The outside phone number you entered is automatically cleared from the Dialpad display Close the Dialpad window by selecting Close in the Contro...

Page 121: ...Call prompts you to lift the handset of your telephone 3 Lift the handset of your phone You hear intercom dial tone 4 Using your PC keyboard or clicking on buttons in the Dialpad window enter an intercom number AT TCall passes each digit of the intercom number to the PARTNER system and places the call 4 28 ...

Page 122: ...r PC keyboard or clicking on buttons in the Dialpad window enter a phone number When entering the telephone number make sure you enter the number the same way as you would when you are dialing it from your telephone AT TCall passes each digit of the telephone number to the PARTNER system and places the call 9 Hang up your handset to disconnect the call The phone number you entered is automatically...

Page 123: ... in a file Step 9 To create a new AT TCall file select New from the File menu An untitled empty AT TCall file appears This file is empty and displays a blank card Step 9 Customizing the Labels In this step you willl learn how to customize the labels of the card display of the new file you created in Step 8 When you initially access a new AT TCall file the system displays the default labels for the...

Page 124: ...orm the following steps 1 Select Edit Labels from the Setup menu The Edit Labels dialog box appears Figure 4 18 Edit Labels Dialog Box 2 Using the methods described previously move the cursor to Text Field 7 3 Delete State and enter Country 4 31 ...

Page 125: ... Dial In this step you will learn how to program a Quick Dial in the new AT TCall file that you created AT TCall enables you to program Quick Dials for each AT TCall file Quick Dials consist of two components a Label button and a Dial button The Label button displays information you want to be displayed on the button for example the person s name The Dial button dials the phone number you 4 32 ...

Page 126: ... button in the phone number fields toggles between intercom and outside calls Make sure you enter the number the same way as you would when you are dialing it from your telephone 3 When finished select the Add Card button The new card is displayed After creating a card you can program the phone number for that card to a Quick Dial To program a Quick Dial perform the following steps 1 Press and hol...

Page 127: ...ne number and also program a Quick Dial for that person s home telephone number If you do not modify the Label buttons when programming these Quick Dials you will have two Quick Dials that have the same labels but dial different telephone numbers By looking at the Label buttons of these Quick Dials you will be unable to determine which Quick Dial dials the office telephone number and which Quick 4...

Page 128: ...e Quick Dial To make a call from this Quick Dial perform the following steps System Phone 1 Click on the Dial button of the Quick Dial that you just programmed Your telephone goes off hook and AT TCall places the call 2 Select the Hang Up button to disconnect the call Standard Phone 1 Click on the Dial button of the Quick Dial that you just programmed AT TCall prompts you to lift the handset of yo...

Page 129: ...fix to the file name you enter If you prefer you may enter another suffix However it is recommended that you use the dex default to make it easier to identify and load AT TCall files 3 Select the OK button The Save As dialog box disappears and AT TCall TRIAL DEX appears in the title bar of the AT TCall window Step 12 Exiting AT TCall In this step you will learn how to exit AT TCall Now that you ha...

Page 130: ...m of 50 Quick Dials two sets of 25 which are accessed via either the Quick Shift button or the Quick Shift option in the View menu However if you need no more than 20 Quick Dials you can set AT TCall to display a maximum of 20 Quick Dials two sets of 10 which are accessed via the Quick Shift option in the View menu See Changing the Number of Quick Dials Displayed described later in this chapter Ad...

Page 131: ...g an AT TCall File to be Loaded Automatically described later in this chapter to set AT TCall to load a specific file automatically Refer to the following section describing the tasks that you will perform regularly while using AT TCall Tasks This section provides the tasks that you will perform while using AT TCall These tasks are grouped into the following categories file tasks card tasks Quick ...

Page 132: ...refer to Chapter 6 Changing How Cards are Sorted in an AT TCall File AT TCall enables you to change the order in which cards are organized in the card bank To change how cards are sorted in your AT TCall file 1 Select Sort from the View menu The Sort dialog box appears Figure 4 21 Sort Dialog Box 2 Select the First box and select the label of the field that you want AT TCall to sort by first 4 39 ...

Page 133: ...ard with your home phone number and the first Quick Dial programmed with your home phone number in every file that you create If you specify these attributes in your template every new file that you create will automatically have 25 Quick Dials a card with your home phone number and the first Quick Dial programmed with your home phone number At any time you can modify or delete this file To create...

Page 134: ...NTITLED DEX appears When you save this file the system will prompt you to name the file Enter your information in this file When you are finished working and want to save this file select Save As from the File menu The system prompts you to name this file Enter the file name in the File Name box and then select the OK button The name of the file appears in the title bar of the window Dialing a Pho...

Page 135: ... number When entering the telephone number make sure you enter the number the same way as you would when you are dialing it from your telephone AT TCall passes each digit of the telephone number to the PARTNER system and places the call When the call is completed press ALT U on your keyboard or select the Hang Up button to hang up The telephone number you entered is cleared from the Dialpad displa...

Page 136: ...en entering the telephone number make sure you enter the number the same way as you would when you are dialing it from your telephone AT TCall passes each digit of the telephone number to the PARTNER system and places the call When the call is completed hang up your handset The telephone number you entered is automatically cleared from the Dialpad display Close the Dialpad window by selecting Clos...

Page 137: ...e 20 records To export an AT TCall file or card NOTE When the information in a file is exported the word icom is removed from intercom numbers in the telephone number fields Only the two digit number remains In addition all alphabetic characters that appear in the telephone number fields are converted to digits 1 2 3 4 44 Open the file that has the information you want to export The AT TCall windo...

Page 138: ...sv A csv file consists of records which are horizontal fields of data Each field of data is separated from the next field by a comma Fields containing commas and or fields consisting of more than one line must be surrounded by quotes Each record is one group of related data The end of each record is signified by a carriage return A csv file can have numerous fields in a record However AT TCall wil...

Page 139: ...ould then proceed to a new card and enter the information for the next record During the import procedure AT TCall scans the file to be imported verifying that the file is valid that is it is in the correct format and that only numeric characters will reside in the telephone number fields that is the ninth tenth and eleventh fields in a card in an AT TCalll file The telephone number fields in a ca...

Page 140: ... with your existing information 2 Select Import from the File menu The import dialog box appears Figure 4 23 Import Dialog Box 3 Select the file that you want to import and select the OK button AT TCall scans the file and then imports the records from the file if the file is valid A dialog box appears stating the number of cards that is records that were imported from the csv file 4 47 ...

Page 141: ... dialog box appears showing a list of the available dex files in the current directory and disk drive Select the AT TCall file you want from the File Name box and select the OK button You may use the drive and directory controls to switch drives and or directories The file is loaded and AT TCall displays the last state of the card bank Whenever you open an existing AT TCall file AT TCall displays ...

Page 142: ...First one field would contain Office and the three remaining fields would each contain None None signifies that no label was selected and that no information will be printed in this field You may select up to six labels whose information you want printed To print a list of the cards in an AT TCall file 1 Select Print List from the File menu The Print List dialog box appears Figure 4 25 Print List ...

Page 143: ...ystem will print out each card and its notes on its own page The top of each page will contain the label for the card and the bottom of each page will contain the date page number and file name If you specify that you do not want the notes displayed the system will print out four cards on each page The top of each page will contain the labels for the first and last cards on the page The bottom of ...

Page 144: ...Using AT TCall Figure 4 26 Printed Cards With and Without the Notes 4 51 ...

Page 145: ...eps If you want to print the card that is displayed currently select the option button for Current Card If you want to print all the cards in the file select the option button for All Cards Select the Print Notes box if you want to print the notes associated with the card s When finished select the OK button Printing begins and a dialog box is displayed which enables you to cancel printing 4 52 ...

Page 146: ...etween capital letters and lowercase letters After a password is administered for a file AT TCall prompts you to enter a password every time you attempt to access that file You may administer passwords for as many AT TCall files as you like To administer a password for an AT TCall file 1 Select Save AS from the File menu The Save As dialog box appears 2 Select the Password button The Password Dial...

Page 147: ...ou for the password Removing the Password from an AT TCall File To remove the password from an AT TCall file 1 2 3 4 4 54 Open the AT TCall file whose password you want to remove The file is loaded Select Save As from the File menu The Save As dialog box appears Select the Password button The Password Dialog box appears Delete the password from the Enter Password field and select the OK button ...

Page 148: ... to identify and load AT TCall files Setting the Account Code Options AT TCall enables you to automate the process of account code entry if your company uses account codes regularly or if your telephone is administered for Forced Account Code Entry FACE If you activate an account code option AT TCall will use the contents of the last field that is the bottom field of each card as the default accou...

Page 149: ... windows including the active window This option is especially useful when you are using AT TCall in the Card Hidden mode and want to keep a set of programmed Quick Dials readily available To specify that the AT TCall window is always on top of other windows select Always on Top from the Setup menu A check mark appears next to the Always on Top option indicating that the option is activated The AT...

Page 150: ...n the Dial Option dialog box However if you specify a Dial Option the system will use that option for each and every outside non icom call you initiate from any Dial button in that AT TCall file Therefore if you use Dial Options make sure all of the telephone numbers in all of the cards in that AT TCall file require the same Dial Option NOTE Dial Options only apply to outside calls Dial Options ar...

Page 151: ...ded automatically 1 2 3 4 5 6 7 Exit AT TCall Locate the AT T PassageWay group window in Program Manager Select the AT TCall icon with a single click The AT TCall icon is highlighted Select Properties from the File menu of Program Manager The Program item Properties dialog box appears Place the cursor in the Command Line box Move the cursor to the end of the Command Line box after attcall exe Pres...

Page 152: ...igure 4 32 shows how the Program Item Properties dialog box would look if you set the sample dex file to be loaded automatically Figure 4 32 Sample File to be Loaded Automatically 8 Select the OK button The Program Item Properties dialog box closes The next time you access AT TCall the file you specified will be automatically loaded 4 59 ...

Page 153: ...ect the card of which you want to access the Notes field The selected card appears 2 Select the Show Notes button The Notes field appears 3 Enter information in the Notes field or modify the existing information if any in the field 4 When you are finished select the Hide Notes button The card is displayed Changing the Field Labels in the Cards AT TCall enables you to change the field labels for th...

Page 154: ...n the first Enter the appropriate information in each field that you use When you are finished entering information in this card select the Add Card button The New Card window doses the labels for the new card appear in List field and the information for the new card is displayed Deleting a Card To delete a card NOTE When you delete an existing card all Quick Dials associated with that card are de...

Page 155: ...mber from a Card To dial a phone number from a card System Phone 1 Select the card that contains the phone number you want to dial The selected card is displayed 2 Click on the Dial button located to the right of the phone number that you want to dial Your speakerphone activates you hear dial tone and AT TCall places the call After the call is completed select the Hang Up button to place your phon...

Page 156: ...e 3 Lift the handset of your phone AT TCall places the call After the call is completed hang up your handset Editing an Existing Card To edit an existing card 1 Select the card you want to edit The card is displayed 2 Select the Edit Card button The Edit Card window appears containing the current information for the card 3 Make your changes to the card 4 When you are finished select the Return Car...

Page 157: ...s in the phone number field for this card you can enter 555 RIBS When AT TCall places a call to this phone number it converts the alphabetic characters to numbers To enter an intercom number 1 In the Edit Card or New Card window click on the ICOM OUT button in the telephone number field in which you are interested The word icom is displayed in the telephone number field 2 Click the mouse in the fi...

Page 158: ...clicking on the Next and Previous arrow buttons that are located on each side of the Show Notes button clicking on a letter on the Slider using the Find and Find Next options from the Edit menu and the Next Card Prev Card Next Letter and Prev Letter options from the View menu Showing the Card Display To show the card display after hiding it via the Hide Card option in the View menu select Show Car...

Page 159: ...t button Figure 4 34 Timer Window 2 When you are finished using the timer select Close from the Control menu box of the Timer window Quick Dial Tasks This section describes the tasks you will perform when using Quick Dials in an AT TCall file Accessing Information for a Quick Dial To view the information for a Quick Dial 1 Press and hold down SHIFT and then click on the Dial button of the Quick Di...

Page 160: ...erested The associated card is displayed Assigning a Phone Number to a Quick Dial To assign a phone number to a Quick Dial 1 2 Select the card that contains the telephone number that you want to program to a Quick Dial The selected card is displayed Press and hold down SHIFT and then click on the Label button of the Quick Dial that you want to program The Create Quick Dial dialog box appears The s...

Page 161: ...he label that you want to appear on the Label button of the Quick Dial 4 Select the option button of the telephone number that you want this Quick Dial to dial 5 Select the OK button The label you entered appears on the Label button of the Quick Dial you selected 4 68 ...

Page 162: ...cessed via the Quick Shift option in the View menu To specify the number of Quick Dials you want to access select either 10 20 Quick Dial Buttons or 25 50 Quick Dial Buttons from the Setup menu Changing the Setup of the Quick Dial Labels AT TCall enables you to display the information on the Label buttons of Quick Dials as left justified or centered This setting applies to all AT TCall files To ch...

Page 163: ...hone Number from a Quick Dial To dial a phone number from a Quick Dial System Phone Click on the Dial button of the Quick Dial in which you are interested Your speakerphone activates you hear dial tone and AT TCall places the call After the call is completed select the Hang Up button to place your phone on hook that is to hang up your phone 4 70 ...

Page 164: ...ber assigned to a Quick Dial 1 Press and hold down SHIFT and then click on the Label button of the Quick Dial that you want to erase The Change Quick Dial dialog box appears 2 Select the Erase button The information for that Quick Dial is erased and the Label button for the Quick Dial is blank Re Assigning an Existing Quick Dial To assign a phone number to a Quick Dial that has been assigned previ...

Page 165: ...ange Quick Dial Dialog Box 3 4 5 6 Select the Create New button The Create Quick Dial dialog box appears Enter the label that you want to appear on the Label button of the Quick Dial Select the option button of the telephone number that you want this Quick Dial to dial Select the OK button The label you entered appears on the label button of the Quick Dial you selected 4 72 ...

Page 166: ...llowing options in the menu bar File Edit View Setup Accessories Help This section describes the options contained in each AT TCall menu File The File menu contains the following options New Open Save Save As Import Export Print Setup Print Cards Print List Exit 4 73 ...

Page 167: ...the changes made to the AT TCall file on which you are working Save As Prompts you to name the file on which you are working The default extension for every AT TCall filename is dex Import csv Export Print Setup Enables you to import files that are in the comma separated values format Enables you to export the current card or all cards in an AT TCall file to a file that is in the comma separated v...

Page 168: ...ant the notes associated with the card s printed also Print List Enables you to print specific label fields for each card in an entire AT TCall file You may select a maximum of six labels Exit Exits the AT TCall application Edit The Edit menu contains the following options Undo Cut Copy Paste Insert Timestamp Clear Notes Edit Card New Card Delete Card Find Find Next 4 75 ...

Page 169: ...rmation that is the information that was changed Cut Deletes information selected from a field and places it in the Windows Clipboard while you are editing a card Copy Copies information selected from a field and places it in the Windows Clipboard while you are editing a card Paste Pastes information from the Windows Clipboard into the current field while you are editing a card Insert Timestamp Pl...

Page 170: ...w Card Enables you to add a new card to the AT TCall file Delete Card Find Enables you to delete the card displayed on the screen Enables you to search for specific characters in each specified field or all fields on each card in the AT TCall file Find Next Enables you to find the next card that matches the criteria you specified for the Find option 4 77 ...

Page 171: ...w Notes Quick Shift Next Card Prev Card Next Letter Prev Letter Sort Hide Card Displays only the Quick Dials the Hang Up button the Dialpad button the Timer button and the Quick Shift button if the 25 50 Quick Dial Button option is selected Show Card Displays the entire card along with Quick Dials 4 78 ...

Page 172: ...ext Card Displays the next card in the AT TCall file as sorted Prev Card Displays the previous card in the AT TCall file as sorted Next Letter Enables you to jump to the next letter that contains a card in the AT TCall file Prev Letter Enables you to jump to the previous letter that contains a card in the AT TCall file Sort Enables you to specify the primary and secondary labels by which the cards...

Page 173: ...T TCall file When selected this option displays a sample card with the current labels You may modify any of these labels Dial Options Enables you to enter a prefix and or suffix that you want dialed with every number For example if your telephone system requires that first you dial a 9 before making a call using an outside line you can specify 9 in the Dial Option prefix By specifying your prefix ...

Page 174: ...account code the system prompts you to enter one Quick Dial Labels Enables you to display the Label button information for the Quick Dials as left justified or centered 10 20 Quick Dial Buttons Provides 20 Quick Dials for you to program and use The system only displays 10 Quick Dials at a time To access the second set of 10 Quick Dials select the Quick Shift option from the View menu 25 50 Quick D...

Page 175: ...e Accessories menu contains the following options Call Log Dialpad Timer Call Log Enables you to access the Call Log which contains information on all of the calls you made from an AT TCall file Dialpad Enables you to access the Dialpad window Using the Dialpad window you can place calls from the AT TCall file Timer Displays the Timer window which contains a timer that immediately starts running 4...

Page 176: ... dialog box for on line Help You can look up Help information by entering keywords in the dialog box How to Use Help Describes how to use on line Help About AT TCall Displays the AT TCall version number the Microsoft Windows version number the mode in which Windows is operating the amount of free memory KB available on your system and the size of the largest contiguous block of memory KB available...

Page 177: ...Using AT TCall 4 84 ...

Page 178: ... AT TSet the procedures for running AT TSet the tasks you will perform regularly while using AT TSet the tasks the System Manager will perform while using AT TSet a description of all the AT TSet menu options NOTE AT TSet supports the following PARTNER systems PARTNER II all releases PARTNER PLUS all releases PARTNER Release 3 5 1 ...

Page 179: ...programming files for your telephone If you are a PARTNER System Manager you can also perform Centralized Telephone Programming for other extensions that have any system or standard telephones Centralized Telephone Programming includes programming user features Personal Speed Dial List Automatic Line Selection and ringing options for line buttons The System Manager can also program the System Spee...

Page 180: ... each button or speed dial list entry on your telephone is programmed providing you with an accurate and up to date status of the programming of your telephone If your PARTNER system supports Extension Name AT TSet also reads this information from your telephone The untitled file that AT TSet displays after reading your telephone is a workspace in which you may modify the programming of your telep...

Page 181: ...Using AT TSet Figure 5 2 Components of the AT TSet Window 5 4 ...

Page 182: ...ists of a button label and a button position The button label shows the feature that is programmed to that button and the button position specifies the programming status of this button use or skip Use and skip determine whether the feature that is programmed to this button will be programmed on your telephone To change the label or feature programmed to a button you must first select the button b...

Page 183: ... to your telephone when you write the file to your telephone With AT TSet you can create button programming files for any system telephone Regardless of the telephone model you have you may create a file for one of the other model types AT TSet supports For example if you have an MLS 34D telephone you may create a file for an MLS 18D telephone AT TSet also enables you to convert an existing AT TSe...

Page 184: ...tion order set the line ringing options for line buttons Program and print the System Speed Dial List Every PARTNER system allows you to perform system administration from extension 10 However you can perform system administration from extensions 10 and 11 on PARTNER PLUS Release 3 or later and all releases of PARTNER II NOTE If both extension 10 and extension 11 are system administration extensio...

Page 185: ...an become out of sync with the programming of your telephone if either of the following actions occurs You program your telephone via your telephone instead of using AT TSet The System Manager programs your telephone via Centralized Telephone Programming or System Programming You add or move a Caller ID Inspect button via AT TConnect PARTNER II Release 3 0 or later Do not save any files as attset ...

Page 186: ... double click on the AT TSet icon An untitled AT TSet file appears displaying the current programming of the buttons on your telephone The first time you run AT TSet the system presents the following dialog box Figure 5 3 AT TSet Dialog Box Select the OK button AT TSet starts reading the programming from your telephone and displays a dialog box indicating the status 5 9 ...

Page 187: ...Reading Telephone Dialog Box When AT TSet finishes reading the programming from your telephone an untitled AT TSet file appears containing the current programming of your telephone Figure 5 5 shows a sample AT TSet window 5 10 ...

Page 188: ...Using AT TSet Figure 5 5 Sample AT TSet Window Refer to the following section describing the tasks that you will perform regularly while using AT TSet 5 11 ...

Page 189: ...anging Button Labels AT TSet enables you to change the labels for programmed buttons However changing the label for a button does not affect that button s programming To change a button label 1 Click on the button label that you want to change The button label you selected is highlighted 2 Select Change Button Label from the Programming menu The Change Button Label dialog box appears Figure 5 6 Sa...

Page 190: ...ant to change The Button Information dialog box appears 2 Select the Label button The Change Button Label dialog box appears Converting a File to a Different Button Configuration AT TSet enables you to convert the button configuration in a file to one of the other telephone configurations AT TSet supports all system telephones however files for MLS 12 MLS 6 and MLC 6 telephones may be written to t...

Page 191: ...ceed NOTE If you convert to a configuration with fewer buttons you cannot retrieve the button programming for the buttons that are deleted during the conversion 4 Select the Yes button AT TSet displays a new file containing the converted information Creating a New File You can create and save multiple AT TSet files on your PC enabling you to customize your telephone as often and as much as you lik...

Page 192: ...g AT TSet Using AT TSet To exit AT TSet select Exit from the File menu Identifying How a Button is Programmed To determine how a button is programmed 1 Click on the button label that interests you The button label you selected is highlighted 2 Select Button Information from the Programming menu The Button Information dialog box appears displaying the following programming information feature assig...

Page 193: ... the System Manager and you select a line button the Line Ringing options dialog box appears If you are not the System Manager and you select a line button you are unable to program it 3 When you are finished select the OK button Shortcut Double click on the button label that interests you The Button Information dialog box appears 5 16 ...

Page 194: ...AT TSet file You can print these labels on the perforated AT T button label form NOTE To print the button labels you must use the PARTNER label sheets Other sheets will not line up properly You can obtain the appropriate PARTNER label sheets by placing an order with the AT T Customer Information Center CIC See Ordering Information in the front of this guide for the telephone number of the AT T CIC...

Page 195: ... can set AT TSet to print one to four sets of labels 3 Tape the sheet of labels to an 8 5 inch by 11 5 inch piece of paper and place this in your printer 4 Select the OK butlon The button labels are printed Printing the Personal Speed Dial List AT TSet enables you to print your Personal Speed Dial List This print out includes the following information for each speed dial code that is currently pro...

Page 196: ...el AT TSet will print only those speed dial codes that are programmed AT TSet will not print an empty speed dial list 3 Select Personal Speed Dial 4 Select the OK button The Personal Speed Dial List is printed out in portrait mode regardless of how your printer is configured Printing the System Speed Dial List AT TSet enables the System Manager to print the System Speed Dial List This print out in...

Page 197: ...u want to sort the System Speed Dial List by label or speed dial code If you sort the System Speed Dial List by code AT TSet will print every speed dial code including those that may not be programmed If you sort the System Speed Dial List by label AT TSet will print only those speed dial codes that are programmed AT TSet will not print an empty speed dial list Select System Speed Dial Select the ...

Page 198: ...ne via the Write to Telephone option in the File menu Unless you are the System Manager you are unable to change the line ringing options for line buttons However you can change the labels for the line buttons NOTE Extension 10 may have the following buttons programmed on the telephone Night Service button DXD button ASA button However you cannot program these buttons using this application since ...

Page 199: ...nsion number The Help button provides an on line help screen for the selected feature Perform one of the following steps If you want to use the default button label select the OK button The Program Feature dialog box and Change Button Programming dialog box disappear and the default button label appears on the button you selected The button position for the button you selected is highlighted and d...

Page 200: ... 1 system or PARTNER PLUS Release 3 1 system you can program the Extension Name associated with your extension When you make an intercom call to another extension from your extension your Extension Name appears on the telephone display of the extension you are calling If you have any other release of PARTNER you can assign an Extension Name However this name will only be printed on a label it will...

Page 201: ...er to your PARTNER quick reference for more information regarding the Personal Speed Dial Lists and the special dialing characters you may use When you write the Personal Speed Dial list to your telephone only the telephone numbers are written to the telephone The associated labels are just for your reference that is to help you easily identify the person or business associated with the telephone ...

Page 202: ...al List consists of two pages with each page containing 10 speed dial codes 3 2 Enter the label and number to be dialed for the appropriate speed dial code Select whether you want to apply the speed dial code and its associated telephone number to your telephone when you write the Personal Speed Dial List to your telephone An x in the Use checkbox indicates that the associated speed dial code will...

Page 203: ...e just for your reference that is to help you easily identify the person or business associated with the telephone number The labels are printed when you print the System Speed Dial List Refer to your PARTNER quick reference for more information regarding the System Speed Dial List and the special dialing characters you may use NOTE This procedure can be performed only from a system administration...

Page 204: ...ode and its associated telephone number to your telephone when you write the System Speed Dial List to your telephone An x in the Use checkbox indicates that the associated speed dial code will be applied to your telephone when you write the System Speed Dial List to your telephone If you change any of the information in the System Speed Dial list an x appears automatically in the Use checkbox 4 W...

Page 205: ...are selected as use in the currently displayed AT TSet file This procedure changes the programming of your telephone NOTE If you are the System Manager you can also program the System Speed Dial List and Automatic Line Selection To program your telephone 1 Open the file that has the feature s you want to program to your telephone The selected file appears 2 Select Write to Telephone from the File ...

Page 206: ...u have a PARTNER PLUS Release 3 1 or PARTNER II Release 3 1 system Extension Name is also displayed in the Write to Telephone dialog box If you select Extension Name the Extension Name information will be programmed to your telephone If you select Personal Speed Dial List all of the speed dial codes specified as use will be programmed to your telephone 4 Select the OK button AT TSet starts writing...

Page 207: ...nsuring that it stays in sync with the programming of your telephone However it is possible for AT TSet to become out of sync with the programming of your telephone For example you can cause AT TSet to become out of sync with the programming of your telephone by programming a feature directly from your telephone AT TSet can only keep track of programming you perform through this application and ha...

Page 208: ...ny changes to the AT TSet file that is currently displayed the AT TSet dialog box appears and prompts you to save your changes Select the Yes button if you want to save your changes The Read from Telephone dialog box appears This dialog box enables you to select which item s you want to read from the telephone Figure 5 14 Read from Telephone Dialog Box If you have a PARTNER Release 3 1 or PARTNER ...

Page 209: ... telephone and select the OK button The Reading Telephone dialog box appears informing you that the system is reading the selected programming information from your telephone Figure 5 15 Reading Telephone Status Dialog Box When the system is finished reading your telephone the dialog box disappears and the programming information is displayed in a new untitled file You can now modify and save this...

Page 210: ... a new file that is a file that has the title AT TSet for PARTNER UNTITLED SET 1 2 3 Select Save AS from the File menu The Save As dialog box appears Enter the name of the file The name of the file appears in the File Name list box NOTE AT TSet automatically adds the set suffix to the file name you enter if you do not specify a suffix If you prefer you may enter another suffix However it is recomm...

Page 211: ... effort and still have your original file To save an existing file under a new title 1 Select Save As from the file menu The Save As dialog box appears 2 Enter the name of the new file NOTE AT TSet automatically adds the set suffix to the file name you enter if you do not specify a suffix If you prefer you may enter another suffix However it is recommended that you use the set default to make it e...

Page 212: ...ect Use Button When Programming Phone from the Programming menu The button position displays use To select all of the buttons to be used when writing the file to your telephone select Use All Buttons from the Programming menu If you do not want a button to be used when programming click on the label of the button that you do not want to write to your telephone and select Skip Button When Programmi...

Page 213: ...can perform system administration from extensions 10 and 11 on PARTNER PLUS Release 3 or later and all releases of PARTNER II NOTE If both extension 10 and extension 11 are system administration extensions only one of these extensions may be used to perform system administration at one time Entering Centralized Telephone Programming AT TSet enables you to perform Extension Programming for another ...

Page 214: ... information in an MLS 12 file AT TSet then reads the programming for extension 14 and displays the current programming in an MLS 12 file on your PC screen In a way it is as if your PC is connected to the extension that you are programming When you make changes and write this file to the telephone these changes are written to the telephone of the extension you are programming these changes do not ...

Page 215: ...the image file for that extension is not automatically saved on your PC If you want to save the information for later use you must save it to a file on your own PC To program another extension 1 Select Program Another Extension from the programming menu The Program Another Extension dialog box appears Figure 5 16 Program Another Extension Dialog Box 2 Select the extension that you want to program ...

Page 216: ...utton If you did not select the Read Phone check box AT TSet will display a blank screen for the telephone type you selected that is there is no programming information If you selected the Read Phone check box the Read from Telephone dialog box appears Figure 5 17 Read from Telephone Dialog Box Select the items that you want to read from the other extension and select the OK button AT TSet display...

Page 217: ... you are unsure which extension you are programming look at this label in the AT TSet file At this point you may program this extension using the same procedures described earlier in Extension Programming Tasks or perform the following two tasks When you want to exit Centralized Telephone Programming repeat steps 1 to 5 but select your own extension in step 2 5 40 ...

Page 218: ...ker button The system always picks the first choice in the Automatic Line Selection list that is inactive at the time The Automatic Line Selection cannot be read from the telephone If the extension s telephone programming is read the Automatic Line Selection indicated in AT TSet may not accurately reflect the telephone s programming To set the Automatic Line selection 1 Selected Automatic Line Sel...

Page 219: ... order in which you want the user to access them 4 When you are finished select the OK button Setting the Line Ringing Options for Line Buttons AT TSet enables you to set the ringing options for line buttons To set the ringing options for line buttons 1 Select the line button that you want to modify The button becomes highlighted 5 42 ...

Page 220: ...et 2 Select Change Button Programming from the Programming menu The tine Ringing Options dialog box appears Figure 5 20 Line Ringing Options Dialog Box 3 Select the type of line ringing 4 Select the OK button 5 43 ...

Page 221: ...n the menu bar File Programming Help This section describes the options contained in each AT TSet menu File The File menu contains the following options New Open Save Save As Convert to Write to Telephone Read from Telephone Print setup Print Labels Print Speed Dial List Exit 5 44 ...

Page 222: ... existing AT TSet file When selected this option lists the existing AT TSet files You may scroll through the list and select a specific file Save Saves the changes made to the AT TSet file on which you are working Save As Prompts you to name the file on which you are working The default extension for every AT TSet filename is set Convert to Converts the currently displayed AT TSet file to a system...

Page 223: ...up window enabling you to modify the printer settings for example printer type Print Labels Prints the features programmed on the buttons in a format that is consistent with the set labels Print Speed Dial List Prints the number to be dialed and the associated label for each speed dial code programmed Exit Closes the AT TSet application 5 46 ...

Page 224: ...Automatic Line Selection Use Button When Programming Phone Skip Button When Programming Phone Use All Buttons Skip All Buttons Program Another Extension Button Information Displays the current programming of the selected button and also enables you to change the programming and label of the button Change Button Programming Enables you to program a new button or reprogram a currently programmed but...

Page 225: ...ist Enables you to program the System Speed Dial List This option is only available at system administration extensions while they are programming their own telephones Automatic Line Selection Enables you to set the Automatic Line Selection for an extension Automatic Line Selection determines the order in which users will be connected to idle lines when they lift the handset or press the speaker b...

Page 226: ...ll of the buttons in the file to the associated buttons on the telephone when the Write to Telephone option is selected from the File menu Skip All Buttons Instructs the system not to program any of the buttons in the file to the associated buttons on the telephone when the Write to Telephone option is selected from the File menu Program Another Extension Enables you to program another user s exte...

Page 227: ...opics in on line Help Search for Help on Opens the Search dialog box for on line Help You can look up Help information by entering keywords in the dialog box How to Use Help Describes how to use on line Help Feature Browser Enables you to view information on any button feature About AT TSet Displays the AT TSet version number and the PARTNER version number 5 50 ...

Page 228: ...ides the following information a definition of Log Viewer helpful hints when using Log Viewer the procedures for running Log Viewer the tasks you will perform regularly while using Log Viewer a description of all the Log Viewer menu options 6 1 ...

Page 229: ...ons of a card or Quick Dials in an AT TCall file The call log does not store entries of calls you make from your telephone directly or from the Dialpad window in AT TCall All incoming calls or only the incoming calls you answered depending on how you set the Call Logging option in the Options dialog box in AT TBuzz The call log only stores entries of calls that arrive while AT TBuzz is running Fig...

Page 230: ...the following components the primary and secondary labels of the card associated with the call For incoming calls you only get this information if AT TBuzz is running in Match to AT TCall File mode and a match exists between the Caller ID and an AT TCall file card the account code associated with the call the telephone number associated with the call that is the dialed number for outgoing calls an...

Page 231: ...er ID for the associated call This message is delivered by the telephone company Refer to Using Caller ID Information in Chapter 3 for more information about Caller ID messages the type of call O for outgoing calls l for incoming calls that were answered and U for incoming calls that were not answered at this extension the date and time the call started that is when the outgoing call was dialed or...

Page 232: ...s an ASCII file in which each field of data is separated by a tab The archive file is called PWLOG ARC and is located in your Windows directory This file can be viewed edited or modified by any program that can access ASCII files If you do not wish to keep your call log entries permanently turn off the Add auto deleted entries to archive file option from the Preferences option in the Setup menu Ru...

Page 233: ... want to select all of the entries in the Log Viewer select Select All from the Edit menu The entries that you selected are highlighted 2 Perform one the following steps If you want to add these entries to the call log archive file select Moveto Archive from the Edit menu The PassageWay Log Viewer dialog box appears displaying the number of entries that will be deleted from the call log Figure 6 2...

Page 234: ...t want to add these entries to the call log archive file select Delete from the Edit menu The PassageWay Log Viewer dialog box appears displaying the number of entries that will be deleted from the call log Figure 6 3 Sample PassageWay Log Viewer Dialog Box Select the OK button The entries are deleted from the log 6 7 ...

Page 235: ... Viewer Preferences You can set Log Viewer to perform the following procedures automatically delete entries after a specified number of days add automatically deleted entries to the call log archive file By default the call log archive keeps a copy of all entries that are deleted automatically by the program for example exceeding the maximum number of entries or deleting entries after a certain nu...

Page 236: ...g Log Viewer To set the preferences 1 Select Preferences from the Setup menu The Preferences dialog box appears Figure 6 4 Preferences Dialog Box 2 Select the preferences you want 3 Select the OK button 6 9 ...

Page 237: ...layed You can sort the displayed entries according to the following criteria text label telephone number account number date and time the telephone number was dialed Sorted entries can be displayed in the order of oldest first or newest first To sort entries in the Log Viewer 1 Select Filter Sort Options from the View menu The Filter Sort Options dialog box appears 6 10 ...

Page 238: ...he option button of the Sort By option you want 3 Select the option button of the Order option you want 4 Select the OK button The Log Viewer displays the call log entries in the order in which you requested The top of the window displays the current sorting options 6 11 ...

Page 239: ... entries you want displayed in the Log Viewer window You can specify entries according to the following criteria text label telephone number account number date call type To specify the calls to be displayed 1 Select Filter Sort options from the View menu The Filter Sort Options dialog box appears 6 12 ...

Page 240: ...wer Figure 6 6 Filter Sort Options Dialog Box 2 Select the filtering options you want 3 Select the OK button Log Viewer displays the calls that you specified The top of the window displays the viewing selection 6 13 ...

Page 241: ...Using Log Viewer Log Viewer Menu Bar Options Log Viewer provides the following options in the menu bar File Edit View Setup Help This section describes the options contained in each Log Viewer menu 6 14 ...

Page 242: ...nt View Print Setup Exit Print View Prints the entries that meet the criteria you specified Print Setup Displays the Windows printer setup window allowing you to modify the printer settings for example paper size and orientation Exit Exits the Log Viewer application 6 15 ...

Page 243: ...es it in the Windows Clipboard Delete Deletes the currently selected information from the Log Viewer window Once deleted this information is no longer present in the call log Move to Archive Deletes the currently selected information from the Log Viewer window and adds it to the call log archive file Select All Selects all of the entries currently displayed in the Log Viewer window 6 16 ...

Page 244: ...d in the Log Viewer that is filter and the order in which you want the calls displayed that is sort Refresh Updates the information displayed in the Log Viewer Hide Account Field Enables you to either show or hide the account codes associated with the calls displayed in the Log Viewer A check next to this option indicates that the account codes will not be displayed for each call 6 17 ...

Page 245: ... of days add automatically deleted entries to an archive file display a warning when a specified percentage of the call log is filled Help The Help menu contains the following options Contents Search for Help on How to Use Help About PassageWay Log Viewer Contents Enables you to access the on line help for Log Viewer Search for Help on Enables you to access help information on a certain topic 6 18...

Page 246: ...p for Log Viewer About PassageWay Log Viewer Displays the Log Viewer version number the number of entries currently in the view that is the number of entries that meet the criteria you specified the capacity of the call log and the number of entries in the call log 6 19 ...

Page 247: ...Using Log Viewer 6 20 ...

Page 248: ...ect Overview This chapter provides the following information a description of AT TConnect how to access AT TConnect tasks you may have to perform with AT TConnect a description of all the AT TConnect menu options 7 1 ...

Page 249: ... you specify the COM port AT TConnect retains this information and does not prompt you for it again Once AT TConnect has a valid COM port the software attempts to communicate with the adapter If AT TConnect is unable to communicate with the adapter the system displays a troubleshooting window When AT TConnect successfully communicates with the adapter the AT TConnect icon appears at the bottom of ...

Page 250: ...Using AT TConnect Figure 7 1 AT TConnect Window 7 3 ...

Page 251: ...e Events Log If you are having problems with PassageWay and receive support from AT T you may be asked to access the Events Log The Events Log records certain events for information purposes only and is used for diagnosing a problem To access the Events Log 1 Select Events Log from the Setup menu The Events Log dialog box appears 7 4 ...

Page 252: ...Using AT TConnect Figure 7 2 Events Log Dialog Box 2 When finished select the OK button 7 5 ...

Page 253: ...ou cannot select a new COM port for the PassageWay adapter while PassageWay applications other than AT TConnect are running 1 Select COM Port from the Setup menu The COM Port Dialog Box appears Figure 7 3 Sample COM Port Dialog Box 2 Select the option button of the COM port to which you connected the PassageWay adapter and then select the OK button 7 6 ...

Page 254: ...rmation to AT TConnect NOTE You cannot change the PARTNER system information while PassageWay applications other than AT TConnect are running To update the PARTNER system information 1 Select Configure System from the Setup menu The AT TConnect Setup System Configuration dialog box appears Figure 7 4 Sample AT TConnect Setup System Configuration Dialog Box 7 7 ...

Page 255: ...t Setup Caller ID Inspect Feature dialog box appears Select the Continue button The AT TConnect Setup Line Labels dialog box appears Select the Continue button The AT TConnect Setup dialog box appears Select the OK button Changing the Labels of the Line Buttons To change a line button label NOTE You cannot change line button labels while PassageWay applications other than AT TConnect are running 1...

Page 256: ...this case proceed to step 4 If you have a PARTNER II Release 3 0 or later system the AT TConnect Setup Caller ID Inspect Feature dialog box appears Select the Continue button The AT TConnect Setup Line Labels dialog box appears The highlighted buttons in this dialog box represent the line buttons on your telephone Figure 7 5 Sample AT TConnect Setup Line Labels Dialog Box 7 9 ...

Page 257: ...re 7 6 Sample AT TConnect Setup Edit Line Label Dialog Box 5 6 7 7 10 Enter the new label up to four characters and select the OK button The AT TConnect Setup Edit Line Label dialog box closes and the new label is displayed When you are finished select the Continue button The AT TConnect Setup dialog box appears Select the OK button ...

Page 258: ...PARTNER II Release 3 0 or later system Also you cannot program a Caller ID Inspect button while PassageWay applications other than AT TConnect are running 1 Select Configure System from the Setup menu The AT TConnect Setup System Configuration dialog box appears 2 Select the Continue button The AT TConnect Setup Caller ID inspect Feature dialog box appears 7 11 ...

Page 259: ...ect Setup Caller ID Inspect Feature Dialog Box 3 Select the button that you want to program as an Caller ID Inspect button The selected button displays Inspect 4 Select the Continue button The AT TConnect Setup Line Labels dialog box appears 7 12 ...

Page 260: ... NOTE You cannot test the PassageWay adapter while PassageWay applications other than AT TConnect are running 1 Select Test Adapter from the Setup menu The AT TConnect Adapter Test dialog box appears and instructs you to examine the LED located on the PassageWay adapter Figure 7 8 AT TConnect Adapter Test Dialog Box 2 Examine the LED on the PassageWay adapter and then select the appropriate button...

Page 261: ...pond to the AT TConnect Adapter Test dialog boxes When the test is completed the AT TConnect Adapter Test message box appears displaying the results of the test NOTE If the PassageWay Test fails refer to Chapter 9 Select the OK button 7 14 ...

Page 262: ...s in the menu bar File Setup Help This section describes the options contained in the AT TConnect menus File The File menu contains the Exit option Exit Exits the AT TConnect software Setup The Setup menu contains the following options COM Port Configure System Test Adapter Events Log 7 15 ...

Page 263: ...mation Test Adapter Activates a self test of the PassageWay adapter Events Log Records certain events for information purposes only and is used for diagnosing a problem Help The Help menu bar option contains the following options Contents Search for Help on How to use Help About AT TConnect Contents Enables you to access the on line help for AT TConnect 7 16 ...

Page 264: ...ation on a certain topic How to use Help Describes how to use the on line help for AT TConnect About AT TConnect Displays the AT TConnect version number the PassageWay API DLL version number and the number of PassageWay applications clients that are currently active 7 17 ...

Page 265: ...Using AT TConnect 7 18 ...

Page 266: ...d the Windows Cardfile dial phone numbers via modems using the Hayes command set They do not use the modem to transfer data rather they dial the phone number you select and expect you the user to pick up the telephone to complete the call PassageWay Solution can decode the Hayes commands necessary to dial a telephone number The application that performs the dialing will think there is a modem conn...

Page 267: ...feedback and the applications that require it will not operate with PassageWay Solution Setting Up PassageWay Solution To use PassageWay Solution with autodialing applications the AT TConnect application must be running while the autodialing application is running NOTE Other PassageWay applications such as AT TCall AT TSet and AT TBuzz cannot be running while PassageWay Solution is being used by a...

Page 268: ...ake sure you select the same COM port that is connected to PassageWay Data bits The data bits word length should be set to 7 or 8 Tone or Pulse dialing Either setting will work with PassageWay Solution Prefix Suffix Whatever number you select for the application to use for a dialing prefix and or suffix will be used by PassageWay Solution NOTE Stop bits and parity are not important to PassageWay S...

Page 269: ...e sure all phone numbers used are appropriate for your PARTNER system Don t continue your application until the call is completely dialed Many applications have a dialog box with a message such as Pick up Phone OK This hangs up the modem When using PassageWay Solution selecting the OK button will stop PassageWay Solution from dialing but will not hang up your telephone 8 4 ...

Page 270: ... Refer to the appropriate section to find the information required to solve your particular problem Also you may want to refer back to the chapters discussing the PassageWay applications to resolve problems that might arise due to confusion about how a particular feature works Keep in mind that AT TCall AT TSet and AT TBuzz depend on AT TConnect in order to communicate with your telephone As a res...

Page 271: ... AT TConnect tries to run If you do not have an available serial port for example if you have only one serial port and this port is being used by your mouse you will need to add an additional serial port to your PC in order to use PassageWay Solution Your computer vendor can assist you in obtaining the necessary hardware to add another serial port See Appendix B for more information If you are cer...

Page 272: ...veals that your PC has no active COM ports or only COM1 is active but is used by your mouse under Windows you will need to either purchase an additional COM port for your PC or consult your PC s hardware documentation to determine how to re enable a COM port that might be disabled Refer to Appendix B for information on COM ports Re enabling a COM port may require changing the placement of a jumper...

Page 273: ...ssage can appear for one of the following reasons Your PassageWay adapter is not connected properly to your PC serial port and or your telephone Your PassageWay adapter is not receiving power from the PARTNER system AT TConnect is administered to use a different serial port than the one to which the PassageWay adapter is connected One or more cables and or adapters is damaged or not compatible wit...

Page 274: ...dapter is properly connected to the jack on your telephone Verify that the proper communications port number e g COM1 COM2 is selected you may review your current settings and make changes by pressing the Port button below Press the Test button to initiate AT TConnect s adapter testing routing During the test you may be prompted to inspect the adapter LED you observed in step 2 If all tests comple...

Page 275: ...power from the PARTNER system as indicated by the illumination of the power LED If you have verified that the PassageWay adapter is properly connected to your telephone yet the power LED next to the modular jack on the adapter is NOT illuminated your telephone system wiring may not support the remote powering of adjuncts If this is the case you should consult your AT T account representative or au...

Page 276: ... in adapter test procedure This test can be run directly from the Communications Error dialog box by choosing the Test button If the test procedure concludes successfully AT TConnect is communicating properly with your PassageWay adapter over the COM port you selected and you should select the Connect button on the Communications Error dialog box to restore normal operation If however the test fai...

Page 277: ...adapters you are using between your PC S COM port and the PassageWay adapter s 25 pin connector 121 The PC and the Follow the PassageWay instructions for adapter cannot failure code 111 communicate over your serial port 131 132 133 or The PC cannot Try replacing any 135 communicate RS 232 cables or properly with your adapters you are PassageWay using between your adapter PC s COM port and the Pass...

Page 278: ...need to modify your autoexec bat and config sys files to eliminate this conflict Problem 3 AT TConnect will not work on COM3 or COM4 By default many PCs are not configured to permit the simultaneous use of three or more COM ports Specifically most PCs are configured such that COM ports are grouped into pairs COM1 is paired with COM3 and COM2 is paired with COM4 By default such PCs permit only one ...

Page 279: ...causes the initialization window to reappear temporarily If this occurs while a PassageWay application is performing a task involving the telephone for example while AT TSet is reading your telephone s programming the operation in progress will be aborted and must be restarted manually once the initialization window disappears If no task involving the telephone is in progress during this process t...

Page 280: ...that is it displays the message This application requires a serial port and then terminates or if a communications error occurs that is the Communications Error dialog box appears refer to Troubleshooting AT TConnect Problem 2 AT TCall dials the wrong numbers If AT TCall dials telephone numbers incorrectly perform the following steps to isolate the problem 1 Create a new card with a simple telepho...

Page 281: ...RTNER System Manager and review the information in Chapter 2 to insure that your telephone is set up correctly Problem 3 AT TCall will not allow you to create a new card or edit an existing card Both the New Card and Edit Card buttons are disabled as are a number of menu items whenever you are in the process of creating a new card or editing an existing one To restore the capabilities of these but...

Page 282: ...is it displays the message This application requires a serial port and then terminates or if a communications error occurs that is the Communications Error dialog box appears refer to Troubleshooting AT TConnect Problem 2 AT TSet displays an error message after reading your telephone In order to read the information properly from your telephone AT TSet must know the correct release number of your ...

Page 283: ...et again If AT TSet failed to read your telephone s programming the first time it was run it will automatically try to read it now If this happens select the Cancel button on the status dialog box that appears during the reading process and select the OK button on the message box indicating that the read operation was aborted by the user 5 Select Read from Telephone from AT TSet s File menu and tr...

Page 284: ...AT TSet it is possible that AT TSet s image of your telephone s programming has become outdated and operations which AT TSet thinks are permissible based on its outdated image may not be permissible when attempted on the telephone For example if your System Manager may have added an extra line appearance to your telephone using the PARTNER system s Centralized Telephone programming capabilities If...

Page 285: ...uires a serial port and then terminates or if a communications error occurs that is the Communications Error dialog box appears refer to Troubleshooting AT TConnect Problem 2 You pick up your handset to answer a call but you do not get the call you expected You probably picked up your handset while the phone was inspecting the call To be sure you should always answer from AT TBuzz and then switch ...

Page 286: ...h to AT TCall File mode and you receive calls from numbers that are in the associated AT TCall file but AT TBuzz does not find any matches Your area code is probably incorrect Verify that your correct area code is displayed in the Options dialog box 9 17 ...

Page 287: ...Troubleshooting 9 18 ...

Page 288: ...Appendix A Menu Trees This appendix contains the menu trees for the PassageWay applications A 1 ...

Page 289: ...Appendix A Menu Trees Figure A 1 AT TBuzz Menu Tree A 2 ...

Page 290: ...Appendix A Menu Trees Figure A 2 AT TCall Menu Tree A 3 ...

Page 291: ...Appendix A Menu Trees Figure A 3 AT TSet Menu Tree A 4 ...

Page 292: ...Appendix A Menu Trees Figure A 4 Log Viewer Menu Tree A 5 ...

Page 293: ...Appendix A Menu Trees Figure A 5 AT TConnect Menu Tree A 6 ...

Page 294: ...ith serial port terminology for example I O port addresses IRQs etc you may wish to skip over the background section If not you should review the background section before reading further If you are having problems using PassageWay Solution on COM3 or COM4 you should refer to Workarounds and Solutions to the IRQ Conflict Problem for advice on solutions and workarounds If you intend to purchase an ...

Page 295: ...ports already installed COM1 and COM2 often integrated onto the computer s main system board Installing additional serial ports for example COM3 or COM4 is usually accomplished by purchasing an add on card and installing it into a free expansion slot For most purposes for example configuring software the generic description of serial ports provided by their device names is sufficient For example d...

Page 296: ...The outgoing mail sits in our mailbox until the mail carrier arrives at which time it is picked up and possibly some incoming mail is placed in the mailbox Then sometime later we check our mailbox and retrieve our new incoming mail The problem with this scheme is that it s not very efficient both the outgoing and incoming mail spends some time just sitting in the mailbox A better approach would be...

Page 297: ...ce even new models are based on the traditional Industry Standard Architecture ISA which generally does not support IRQ sharing The specific I O port address and IRQ that a particular serial port uses is determined by the hardware configuration of the serial port Generally these parameters cannot be changed for built in serial ports but add on cards containing serial ports often provide jumpers or...

Page 298: ...nsequently since DOS before Windows did not permit multiple applications to run simultaneously with the notable exception of certain specialized programs such as mouse drivers there was little need to provide a mechanism by which several serial ports could be operated simultaneously Consequently the strategy used was to conserve IRQs by assigning the same IRQ to more than one COM port that is the ...

Page 299: ...ome PCs can support it by default for example those which support IRQ sharing Windows doesn t prohibit you from configuring your system and attempting tasks like the one in the previous paragraph Unfortunately most PCs cannot support this operation by default and the most likely result of attempting the above scenario is hanging the PC due to an IRQ conflict On such systems using COM1 along with C...

Page 300: ...on COM2 IRQ3 and your PassageWay adapter on COM3 IRQ4 you cannot effectively use PassageWay Solution since you need to use your mouse under Windows while PassageWay applications are running A better arrangement would be to move PassageWay Solution to COM4 IRQ3 which could then be safely used with your mouse on COM1 IRQ4 In this case the workaround is to avoid trying to use PassageWay Solution at t...

Page 301: ...assigned to them many cards do not let you select IRQs other than IRQ3 and IRQ4 For example an internal modem card generally has jumpers or switches which permit you to administer the serial interface on the card to be COM1 COM2 COM3 or COM4 but the I O port addresses and IRQs associated with each of these configurations is usually fixed to the settings in the table Fortunately some serial port ad...

Page 302: ...which is in use by some other device in your system if so you will only trade one type of IRQ conflict for another You should be aware that many common add in cards use IRQs including network cards and multimedia sound cards both of which are commonly used under Windows Your PC hardware vendor can assist you in configuring IRQs You may also need to consult the documentation for your PC and any add...

Page 303: ... beneficial especially if you are purchasing the card to add a COM3 and or COM4 port to your system As described at length in Workarounds and Solutions to the IRQ Conflict Problem for PCs which do not support IRQ sharing which includes most PCs unfortunately the ability to relocate the IRQ for COM3 or COM4 away from the defaults IRQ4 and IRQ3 respectively represents the only direct solution to con...

Page 304: ... high speeds they do not assist the PC s microprocessor in dealing with high speed data transfer Under Windows in particular data can be lost at high baud rates using these UARTs If this data loss occurs PassageWay Solution cannot function properly Whenever possible select a serial port card which uses the 16550 UART This industry standard UART is an improved version of the 16450 with hardware sup...

Page 305: ...Appendix B PC Serial Ports B 12 ...

Page 306: ...er Windows applications AT TBuzz starts up the paste link operation when the user chooses to run in Export via Paste Link DDE mode or when the user selects Initialize Paste Link from the Setup menu in AT TBuzz This operation destroys the current contents of the clipboard The user must then do a Paste Link from the Edit menu in the other Windows application In most cases the process to create the l...

Page 307: ... back to AT TBuzz to be displayed in the Call Label field of the call record list box The application will have to 1 Initiate a DDE conversation with AT TBuzz using the Call_Label topic 2 Use the DDE Poke command to send the strings 3 Terminate the conversation The string must be in the CF_TEXT clipboard format and look like this handle string of info where handle is an integer that refers to the ...

Page 308: ... TCall and AT TSet and ensures correct operation of the serial port to which your PassageWay Adapter is connected AT TSet Extension programming application that enables you to program user features and personal speed dial list for your MLS 34D MLS 18D or MLS 12D telephone from your PC If you are the System Manager you can use AT TSet to perform Centralized Telephone Programming from your PC for an...

Page 309: ...I file in which each field of data is separated by a tab Caller ID The call origination information that may be delivered with an incoming call card A data record in an AT TCall file This record contains a maximum of 13 data fields comma separated values format A data file that contains records consisting of horizontal fields of data Each field of data is separated from the next field by a comma D...

Page 310: ...g S standard phones Industry standard single line rotary or touch tone telephones including feature phones with built in feature buttons and lights system phone AT T telephones specifically designed to work with the PARTNER system These include the MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 and MLC 6 model telephones GL 3 ...

Page 311: ...Glossary GL 4 ...

Page 312: ...window to appear automatically 3 17 setting Automatic Inspect mode 3 18 setting the run mode 3 19 setting AT TBuzz to log incoming calls 3 20 showing cards of incoming calls on demand 3 21 tasks 3 11 using the timer 3 21 AT TCall accessing the Log Viewer 4 39 accessing the notes field 4 60 accessing information for a Quick Dial 4 66 assigning a phone number to a Quick Dial 4 67 associating an AT T...

Page 313: ...sks 4 38 troubleshooting 9 11 tutorial 4 10 using the timer 4 65 AT TConnect accessing the events log 7 4 changing the COM port 7 6 changing the labels of the line buttons 7 8 description 7 2 menu descriptions 7 15 menu tree A 6 programming a Caller ID Inspect button 7 11 running the application 7 2 specifying the PARTNER system version 7 7 tasks 7 4 testing the PassageWay adapter 7 13 troubleshoo...

Page 314: ...owing in AT TBuzz 3 21 COM port changing the COM port 7 6 COM ports overview B 1 verifying the number of active ports in your system 9 2 converting AT TSet files 4 13 D C dial option setting in AT TCall 4 57 dialpad making a call from 4 41 call log deleting entries from 6 6 description 6 2 printing entries from 6 8 call records selecting 3 14 Caller ID description 3 7 messages 3 7 Caller ID Inspec...

Page 315: ...ine buttons changing the labels 7 8 Log Viewer accessing from AT TBuzz 3 11 accessing from the AT TCall application 4 39 deleting entries from the call log 6 6 description 6 2 helpful hints 6 5 menu descriptions 6 14 menu tree A 5 printing log entries 6 8 running the application 6 5 setting the preferences 6 8 sorting call log entries 6 10 specifying calls to be displayed 6 12 tasks 6 6 logging ca...

Page 316: ...om an AT TCall file 4 54 printing AT TCall card list 4 49 AT TCall file 4 50 AT TCall card 4 50 button labels in AT TSet 5 18 programming your telephone 5 28 Q Quick Dial accessing information about 4 66 assigning a phone number to 4 67 changing the number displayed 4 69 changing the setup of the labels 4 69 dialing a phone number from 4 71 erasing 4 71 making a call from 4 71 programming a phone ...

Page 317: ...dex T tasks AT TBuzz 3 11 AT TCall 4 38 card 4 60 Log Viewer 6 6 Quick Dial 4 66 technical support 1 4 timer using in AT TBuzz 3 21 using in AT TCall 4 65 W writing a file to your telephone 5 28 Index vi ...

Page 318: ...560 201 103 AT T 1993 AT T ...

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