Resource Manager User's Guide
Getting Started - Page 9
Synchronizing User Information
Whenever you make changes to the Domains, Groups or Users (add, modify or
delete) it is necessary to synchronize data between the iServer and the NT
server.
Note:
If you are using Resource Manager for the first time, you
must
synchronize before attempting to run iService.
1. Select
the
Preferences
Menu.
2. Click
Synchronize.
3. Select
Domain
from the pop-up menu.
4. Click
Synchronize
.
The system will inform you that the process will take a few minutes.
5. When the process is complete, click
Close.
Note:
Whenever you make changes to the Domains, Groups or Users in
Windows NT (add, modify or delete) it is necessary to synchronize the
domain in Resource Manager.
Setting Media Priorities
You are able to change the priority given to any media type except for
Telephone and Chat. Media priority is set to determine the order in which the
various media types are delivered to the desktop by the server.
Each media type can have a priority range between 3 and 8 (Telephone is set
at 1 and Chat is set at 2). The grayed out media will be implemented in future
releases. More than one media type can have the same priority level. If several
media types are set to the same priority level, the iServer will deliver the
contacts to the iContact in the order in which they arrived. Telephone must
always retain the highest priority of any media type.
1. Click
setting
Media Priorities
from the Preferences menu.
2. Use the up and down arrows to change the priority given to the different
media types; where 1 is the highest.
3. Click
OK
to Close.
MultiMedia Module Administrator's Manual
Resource Manager User's Guide - Page 9
40DHB0002USEB – Issue 1a (05/29/2003)
Getting Started
