Page 6 - How it works
Resource Manager User's Guide
How the guide is organized
The Resource Manager guide has been divided into six sections.
•
Resource Manager Navigation
This chapter introduces the Resource Manager interface including menu
commands and windows utilized in operating Resource Manager.
•
Getting Started
This chapter shows you how to start the application, synchronize data and
modify database settings.
•
Multimedia Queue Administration
This chapter facilitates the creation and assignment of media queues to
groups of users. Media supported include inbound telephone, chat, Web
callback, e-mail and preview dialing. This chapter describes the steps to
create and run outbound media campaigns.
•
Interaction Result Administration
This chapter supports the creation and maintenance of Interaction Results
associated with various multimedia types. Interaction Results are used to
track the outcomes interactions and are media independent.
•
Domain Administration
This chapter pertains to all information related to user, group and domain
assignments and facilitates the assignment of User Rights to individual users.
The module also supports that mapping of Multimedia Queues to Groups.
For adding and disabling Users and Groups, refer to your documentation on
User and Group setup in Microsoft NT.
Who should use this guide
This guide is for administrators and supervisors who are responsible for
managing the multimedia customer interaction center.
Document symbols and conventions
To help you locate and interpret information easily, this manual uses Microsoft
set of Standard Windows terminology such as
icon, window, text box
and
menu.
Following are some specific symbols and conventions standard throughout the
manual:
Conventions Descriptions
Bold
Used to designate menu selections, buttons and commands to
enter.
Initial Capitals
Names of applications, programs, files, servers, and named
windows; and directory names and paths.
Italic
Information you need to provide.
Page 6 - Resource Manager User's Guide
MultiMedia Module Administrator's Manual
How it works
40DHB0002USEB – Issue 1a (05/29/2003)
