Page 62 - Chat Rules Wizard
Rules Wizard User’s Guide
Routing to a Multimedia Queue
How long do you want visitors to browse your Web page before initiating an
invitation to engage in a Chat with a member of your organization? This step
includes selecting multimedia queue from the list of active queues to route the
positive responses from the Chat invitations. Each multimedia queue has a
group or groups of users assigned to it in the Resource Manager. These are the
individuals assigned to handle the responses.
1. Select
a
multimedia queue
from the combo box.
2. Use the arrows to increase or decrease the number of seconds in which a
Chat invitation should be activated.
3. Click
Next.
Note:
If you are creating a Chat Request window, set the number of seconds
to “1”. This will produce immediate activation of the Chat invitation once
the request has been initiated.
Page 62 - Rules Wizard User’s Guide
MultiMedia Module Administrator's Manual
Chat Rules Wizard
40DHB0002USEB – Issue 1a (05/29/2003)
