Page 84 - Index
H
O
Hide Details .................................................................... 40
ODBC................................................................ 33 , 34 , 36
Hide List................................................................... 33 , 41
Other Databases ............................................................. 36
P
HTML....................... 61 , 63 , 64 , 65 , 67 , 70 , 71 , 75 , 78
I
Password.................................................................. 32 , 36
Phone Number ................................................................ 33
Icon Bar ......................................................................... 29
iContact .. 4 , 5 , 9 , 11 , 12 , 19 , 21 , 24 , 26 , 30 , 31 , 44 ,
51 , 64 , 78
Preferences
....................................................... 7 , 9 , 10 , 24
Proactive Name............................................................... 40
ID ........................................... 32 , 33 , 36 , 40 , 41 , 47 , 48
Proactive Settings ........................................................... 19
IIS server ........................................................................ 64
From Date........................................................................... 19
To Date ............................................................................... 19
Import ............................. 28 , 29 , 33 , 34 , 35 , 37 , 44 , 46
Wait Time (Min)................................................................... 19
Interaction Result Administration ...................................... 6
Proactives.......................................................... 31 , 40 , 41
Editing an Interaction Result............................................... 21
Profile. ............................................................................. 17
Interaction Result codes ................................................... 5
Properties.......................................................... 24 , 27 , 30
Interaction Results.......................................................... 21
R
Adding a New Interaction Result ........................................ 21
Interaction Results Administration
Rec_No ............................................................. 33 , 37 , 38
Record Status.................................................................. 43
Deleting an Interaction Result............................................. 21
Viewing Current Interaction Results ................................... 21
Refresh.............................................................. 30 , 31 , 43
iServer Settings
........................................................ 7 , 8 , 10
Remove.................................................................... 37 , 46
Chat Server......................................................................... 11
Resource Manager.................. 4 , 28 , 30 , 39 , 40 , 62 , 79
Default Server..................................................................... 11
Resource Manager Navigation
.................................. 4 , 7
Max Contact to Show.......................................................... 11
Rule activation................................................................. 65
iService........................................................................... 12
Rule Set........................................................................... 65
L
Running Campaigns........................................................ 43
List ID ............................................................................. 40
S
List Name........................................................................ 40
Selecting Fields........................................................ 35 , 36
Load........................................................... 28 , 29 , 33 , 36
Services...................................................................... 8 , 12
Load Table...................................................................... 36
Setting Media Priorities ..................................................... 9
M
Show List......................................................................... 37
Mailbox ........................................................................... 79
Start................................................................................. 32
Mailbox Setup.......................................................... 26 , 27
Start Proactive................................................... 30 , 31 , 43
Main Contact............................................................ 37 , 38
Start Time................................................................. 14 , 40
Mandatory Field....................................................... 47 , 48
Starting the Program ....................................................... 54
Mapping Fields ............................................................... 47
Status ......................................................... 33 , 37 , 38 , 40
Max Tries........................................................................ 19
Status bar........................................................................ 29
Menu Bar ................................................................... 7 , 30
Status Bar.......................................................................... 7
File
................................................................................. 7 , 15
Database
............................................................................... 7
Help
....................................................................................... 7
Items
...................................................................................... 7
View
...................................................................................... 7
SQL Server
............................................................................ 7
Microsoft .................................................... 30 , 33 , 34 , 44
Stop Proactive................................................... 30 , 31 , 43
Modem............................................................................ 40
Switch PBX Configuration ............................................... 11
Modify ............................................................................. 30
Internal Extension Digits ..................................................... 11
Move Down..................................................................... 37
Logical ID............................................................................ 11
Move Up ......................................................................... 37
Manufacturer....................................................................... 11
MS Exchange .......................................................... 11 , 26
Name .................................................................................. 11
Multimedia queue .................................................... 62 , 74
Server Name....................................................................... 11
Synchronize..................................................................... 30
Multimedia Queue Administration..................................... 6
Synchronizing User Information ........................................ 9
Multimedia Queues.......................................... 5 , 6 , 7 , 14
System Administrator ...................................................... 32
Adding a new Multimedia Queue........................................ 14
N
System Generated ................................................... 48 , 49
Name ....................................................................... 33 , 34
Name Field ..................................................................... 38
Navigation Bars .............................................................. 29
New ......................................................................... 43 , 70
New List............................................................ 30 , 31 , 34
No Answer ...................................................................... 40
Page 84 - Index
MultiMedia Module Administrator's Manual
40DHB0002USEB – Issue 1a (05/29/2003)
