Rules Wizard User’s Guide
Web Callback Rules Wizard - Page 65
Web Callback Rules Wizard
Click-to-Callback involves the customer requesting a PSTN call back from a
company representative, either immediately or at a scheduled time and date.
The request is routed from the web server to the representative's desktop; when
the request is accepted, the call is dialed by CT link with the switch.
The Web Callback Wizard converts your static Web pages to interactive media.
Without having to re-code, you can select the fields on your current HTML form
page that are used as routing criteria. You can route Web Callback requests by
name, e-mail address, account numbers, phone numbers, message content or
any combination of those factors. Pages can be set up to channel requests to
specific groups within the organization. The Web site visitor can send his
request and phone number directly from the page. When the request arrives, it
is queued like any other media for treatment. When the Web Callback request
arrives on the desktop, it comes complete with the URL of that page.
You can create a new Rule Set in an easy five-step process. A Rule Set
consists of one or more rules governing the distribution of the Web Callback
requests. First, you designate a name and description for a Rule Set. The Rule
Set Name should be identical to the URL of the page. The description, like the
name, should depict the type of Rule Set you intend to create. You must also
designate a default transfer point for any Web Callback requests that do not
match any rule criteria. The second step requires that you select a HTML page
from an applications file. In the third step, you designate a name for an
individual rule and the fields from your web form to which you wish to apply the
conditions. Then, decide what action should be taken when those conditions are
matched by an incoming web call back request. Which multimedia queue do
you wish the request to be forwarded to? The last step is rule activation. You
need not activate a rule at the time of creation. You have the choice of
implementing it at any time. You also can determine the order in which the rules
within the Rule Set are applied. Rules Wizard always invokes the first condition
in the list of rules before applying those below.
MultiMedia Module Administrator's Manual
Rules Wizard User’s Guide - Page 65
40DHB0002USEB – Issue 1a (05/29/2003)
Web Callback Rules Wizard
