Page 24 - Domain Administration
Resource Manager User's Guide
Setting User Properties
User Properties provides a range of flexibility in determining how Users interact
with their iContact interface. Features can be applied to individual Users or to
entire Groups. This facilitates individualization in Properties assignment
according to job function or contact media responsibility.
1. Select the User whose settings you wish to view from the list by highlighting
the name of the User in the User Window List Box or from the User Tree.
2. Select
User Properties
from the
Preferences Menu
or click the
Properties
button on the User Window.
3. Each Property’s check box indicates the current setting for that User in the
Default Value section. If the Default Value can be changed by the User, a
check mark appears beside it in the Allowed to Change section.
4. To make changes to the setup of an individual user, check the Apply to
Selected User Only radio button. Or select the Apply to All or the Multi
select radio button to change setup for an group of users.
5. Click
Apply
and then
OK
.
Property Description/Function
Enable AutoDial
The system auto-dials a phone number for the contact that the
User has selected. The phone number appears in the dial box on
the toolbar. If this preference is not checked, a manual click of the
Dial button is required to place an outbound call.
Auto Accept Media
In Auto Accept mode, an audible tone signals connection to
outside caller. If this box is not checked, incoming calls are
answered by clicking the Answer icon.
Auto Answer DN
Applies Auto Answer/Non-Auto Answer rules to contacts on a
secondary incoming telephone line.
Selective Mode
Allows the user to review requests from any Media queue before
selecting a contact for treatment.
Request Mode
Requires the user to respond to the contact that is presented by
the system.
Preview Time
Displays the time permitted to review a contact request before
accepting it. If enabled, the user can increase or decrease the
Preview Time interval.
Page 24 - Resource Manager User's Guide
MultiMedia Module Administrator's Manual
Domain Administration
40DHB0002USEB – Issue 1a (05/29/2003)
