Rules Wizard User’s Guide
Email Rules Wizard - Page 55
Email Rules Wizard
Responding individually to each and every e-mail request can be costly and
ineffective, especially when your resources are limited. Many of the e-mails your
company may receive may fall into the category of routine inquiries that do not
require complex, personalized responses. These could include requests for
brochures, branch locations, service policies, price lists or information regarding
company-sponsored events. You can create standardized auto-replies with
attachments as fulfillment vehicles for these and other situations. By applying
Outlook rules based on message or subject content, you can construct a model
that prescreens an e-mail as it arrives, so that only inquiries that require the
services of staff with specialized knowledge reach the queue for a “live” reply.
Select the
Interaction Rules Wizard
from Windows Start menu, or double click
the
Interaction Rules Wizard
icon on the desktop. Select Email wizard and
click Next.
Important Notes:
1. The
user
must
setup an Email profile on the PC running the Rules Wizard.
The name of this profile
must be
the same as the name of the router Email
account and point to this mail box.
2. When specifying the Router Email account from Exchange, the logged on
User account must have appropriate rights / permissions to access the
Router Email account's mailbox and apply Outlook Rules to it. Perform the
following:
For an Exchange v5.5 environment
1. Run up the Exchange Administrator and select the Router Email account.
Double click it & select the Permissions tab.
2. In the section "Windows NT accounts with permissions", press the Add
button & add the Logged On user account.
3. As a minimum, the rights associated with the "User" role should be allowed.
Apply the change. It may take some time for the change to filter through.
MultiMedia Module Administrator's Manual
Rules Wizard User’s Guide - Page 55
40DHB0002USEB – Issue 1a (05/29/2003)
Email Rules Wizard
