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Product Description
IP Office 8.1

© 2012 AVAYA All rights reserved.

Page 401

Issue 26.k.- (16 August 2012)

·

150 Agents

·

30 Supervisors

Activation of IP Office Customer Call Reporter is provided with the purchase of the IP Office Advanced Edition,
the Advanced Edition is a specialized call center bundle which also enables the following:

·

Contact Store for IP Office (CSIPO)

·

Voicemail Pro database interaction (IVR)

·

Voicemail Pro Visual Basic Scripting

·

1 Customer Call Center Supervisor

Additional agents and supervisors can be purchased on top of the Advanced Edition.

The IP Office has a setting in IP Office Manager for designating which hunt groups will be reported upon by IP
Office Customer Call Reporter. Any hunt group that contains an agent who is not properly licensed will not be
able to retrieve any reporting on that group (real-time or historical).

IP Office Customer Call Reporter Server Operating System Requirements

The IP Office Customer Call Reporter services are supported on the following operating systems (only 32-bit
versions are supported unless stated otherwise):

·

Microsoft Windows Server 2003 SP2

·

Microsoft Windows Server 2003 R2

·

Microsoft Windows Small Business Server 2003 R2

·

Microsoft Windows Server 2008 SP2 (32-bit and 64-bit)

·

Microsoft Windows 7 (Professional, Enterprise, and Ultimate; 32-bit and 64-bit)

IP Office Customer Call Reporter Server Hardware Requirements

The minimum server specifications are as follows:

·

IP Office Customer Call Reporter server
Intel Pentium D 945 core/AMD Athlon 64 4000+; with 2GB RAM and 30 GB free hard disk space

Note: The IP Office Customer Call Reporter server can co-reside with a Voicemail Pro of less than 17

ports.

IP Office Customer Call Reporter Client Components

The client application consists of a secure thin client web browser session to the IP Office Customer Call
Reporter server that will provide the Supervisor or Agent with a complete view of the Call Center.

The following web browsers will be supported:

·

Microsoft Internet Explorer 8 and later

·

Mozilla Firefox 3.0 and later

·

Google Chrome 10 and later

IP Office Customer Call Reporter Database

The database has been designed to provide a simple table schema. The database is a Microsoft SQL Server
2008 instance and the IP Office Customer Call Reporter will be packaged with the Microsoft SQL Server 2008
Express edition. It is recommended that any call center that predicts high call usage should understand the
imposed limitations of Microsoft SQL 2008 Express edition and should consider using the full version of
Microsoft SQL 2008. Microsoft SQL 2000 and 2005 are not supported.

The CCR Database is documented and open for third parties to create their own custom reports in Crystal
Reports or any other SQL related application.

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Summary of Contents for IP Office 8.1

Page 1: ...15 601041 Issue 26 k 16 August 2012 08 17 Product Description IP Office 8 1 ...

Page 2: ...ll and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means estab...

Page 3: ...tions 187 Other Phones Supported 216 Analog Telephones 222 Headsets 223 Summary 7 Features and Call Handling 228 Basic Call Handling 232 Advanced Call Handling 238 Key and Lamp Operation 240 Outbound Call Handling Features 242 Forwarding 244 Avaya Telephone Features 248 Inbound Call Handling 250 Contact Center Features 251 Miscellaneous Features 252 System Short Codes 8 IP Telephony 256 Gateways G...

Page 4: ...371 Extended Personal Greetings 372 Hunt Group Broadcast Messages 372 Personal Distribution Lists 373 Cascaded Out Calling 374 Campaign Manager 375 Call Recording 376 Call Screening 377 IP Office ContactStore 379 Centralized Messaging with Avaya Communication Manager 380 Voicemail Feature Comparison 17 Mobility 385 one X Mobile Preferred for IP Office 387 On Site Mobility 389 External Mobility 392...

Page 5: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 5 Issue 26 k 16 August 2012 Chapter 1 Introduction ...

Page 6: ...th over one hundred years of experience as a leader in communications we know that the right solution for your business is one that helps you increase profitability improve productivity and gain competitive advantages Serving Customers Effectively with Unified Communications Your office telephone cell phone e mail texting instant messaging and even your home telephone are all essential to the way ...

Page 7: ...e capabilities that allow you to keep up with or overtake the competition Do I need to understand the technology to implement it No IP Office is designed specifically to give you more functionality without making more demands on your resources Rely on your certified Avaya BusinessPartner for support before during and after your purchase We ll take care of you so you don t have to worry Do I need t...

Page 8: ...P Office to connect nearly 50 buildings a public school system saved thousands of dollars on inter office calls and simplified communications Lowering global costs By using IP Office to hold teleconferences and make phone calls across the IP network a strategic consulting firm is saving up to 30 000 per year IP Office can grow as your business grows to meet your needs Capacities 2 384 extensions o...

Page 9: ...to 8 1 with an upgrade license or if the system is upgraded during the entitlement period without an upgrade license Only IP Office 500v2 systems have entitlement period Behavior not changing but listed for completeness o New R8 1 systems will require Preferred Edition licenses in order for the User Profile licenses to be valid The automatic trial licenses available during the entitlement period w...

Page 10: ...ailable in all territories please check for local availability Extensions Support for a range of extensions from 2 to 384 that provide sophisticated voice performance for new and growing businesses Telephones A variety of telephones including analog digital and IP hard and softphones wired and wireless that provide the appropriate desktop or device telephone for every need Advanced Call Routing In...

Page 11: ...access to information and a larger business presence via the Web Routing Integral Static or Dynamic RIP I II routing for both Internet and Branch to Branch solutions Security NAT Network Address Translation and built in firewall to protect your internal network and IPSec support allows secure VPN data transmission across public IP Networks using 3DES encryption DHCP Automatic IP address allocation...

Page 12: ...ck Integrated Voicemail to Email Presentation Voice messages can be copied into email messages and delivered into the email system IP Office uses SMTP or MAPI to deliver a copy of the voice message Unified Messaging UMS The Unified Messaging Service within Preferred Edition provides a higher level of integration to synchronize both voicemail and email inboxes Auto Attendant Simplify service for ad...

Page 13: ...em as it can run on any device that supports standard browsers IP Office Web Manager supports the following Editions of IP Office Basic Edition A Law Basic Edition Mu Law Basic Edition PARTNER Mode Basic Edition Norstar Mode PBX KTS IP Office manager is a Windows based PC software application It can be used from the LAN remote on the WAN or connected via the built in RAS using a TA or a modem to m...

Page 14: ...phones IP500 Phone 2 Phone 8 and Combination Cards plus IP Office Phone 16 or 30 Expansion Modules support standard analog telephones faxes and modems with support for calling line identification and message waiting indication where these services are provided Wireless Telephones Avaya DECT R4 base stations can be added to support the Avaya DECT R4 3720 and 3725 telephones The IP Office digital st...

Page 15: ...n Belgium Bulgaria Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hungary Iceland Ireland Israel Italy Kuwait Latvia Liechtenstein Lithuania Luxembourg Malta Morocco Netherlands Norway Oman Pakistan Poland Portugal Romania Russian Federation Saudi Arabia Slovak Republic Slovenia South Africa Spain Sweden Switzerland Turkey UAE United Kingdom Australia China Hong Kong Ind...

Page 16: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 16 Issue 26 k 16 August 2012 ...

Page 17: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 17 Issue 26 k 16 August 2012 Chapter 2 IP Office Basic Edition PARTNER Mode ...

Page 18: ...orts a new line of Avaya digital telephones the 9500 Series telephones and supports the Nortel T Series and M Series digital telephones PARTNER Mode includes Embedded Voicemail providing a 2 port Automated Attendant upgradeable to 6 ports and voice mail coverage activated for all telephones The Embedded Voicemail offers a variable number of hours of storage 2 ports 15 hours of storage 4 ports 20 h...

Page 19: ...amming is accomplished in two ways Telephone User Interface TUI from extension 10 or extension 11 and uses the same administration codes as the PARTNER ACS system Graphical User Interface GUI PARTNER Mode provides a Simplified Manager mode in the IP Office Manager software allowing you to program the system in less than 30 minutes ...

Page 20: ... the following optional trunk cards ATM4 or PRI T1 When an ATM4 is added ports 7 8 become Power Failure Transfer ports and ports 9 12 provide 4 additional CO Line Ports Compatible only with PARTNER Mode and Mu Law SD cards with Basic Edition in North America market only DS8 Card Max 3 per system The DS8 Card provides eight digital station ports Ports 1 8 and supports 1 of the following optional tr...

Page 21: ...stem provides additional 16 analog CO lines Phone 16 provides additional 16 analog stations Phone 30 provides additional 30 analog stations DS30 provides additional 30 digital station ports 1400 and 9500 Series telephones only DS30A provides additional 30 digital station ports Norstar T Series and M Series telephones only Trunk Cards PARTNER Mode supports the following trunk cards which are mounte...

Page 22: ...isplay Telephone DBM32 Button Module Programmable Buttons As well as the usual dialing keys Avaya 1400 digital telephones have dedicated function buttons like Mute Volume Hold Conference and Transfer In addition to these there are keys that can be programmed with a range of selected special functions These keys can be used for calling other extensions on the system Direct Station Select or DSS key...

Page 23: ...with Red and Green LED s and has two pages providing a total of 24 programmable buttons As well as the usual dialing keys Avaya 9500 digital telephones have dedicated function buttons like Mute Volume Speaker Headset Call Logs and Contacts In addition to these there are keys that can be programmed with a range of selected special functions These keys can be used for calling other extensions on the...

Page 24: ...age 24 Issue 26 k 16 August 2012 Norstar T Series and M Series telephones The following Norstar telephones are supported on PARTNER Mode T Series Telephones T7316E T7208 T7100 T7000 and the T24KIM not shown M Series Telephones M7324 M7310 and the CAP KLM Button Module ...

Page 25: ...ton Display Telephone 18 Button Display Telephone 34 Button Display Telephone up to 4 per system 2 per ETR card Supported but no longer sold new Not Supported Call Assist 48 CA 48 Adjunct Default Button Features When connected to PARTNER Mode the top row of buttons on the 18D and 34D telephones come pre programmed with the following features Last Number Conference Drop Voicemail Access Recall ...

Page 26: ... Display Telephone 34 Button Display Telephone up to 4 per system Not supported Call Assist 24 CA 24 Adjunct Default Button Features When connected to the PARTNER Mode the top row of buttons on the 18D and 34D telephones come pre programmed with the following features Last Number Conference Drop Voicemail Access Recall Note PARTNER ACS telephones are only available in the North America region and ...

Page 27: ...ce 8 1 2012 AVAYA All rights reserved Page 27 Issue 26 k 16 August 2012 Wireless telephones 3920 Wireless T7406E Wireless Digital Mobility 7400 Wireless Note 1 The 3910 Wireless telephone is discontinued but it is still supported ...

Page 28: ...em To one of the analog ports on the Combination Card Via a Phone 2 or Phone 8 Module To an ETR station port directly or bridged with a PARTNER ETR telephone The major features work the same regardless how they are connected e g Hold Conference Transfer Call Waiting Message Waiting Incoming Caller ID Analog telephones have access to all dial code features familiar to PARTNER users e g Call pickup ...

Page 29: ...he system Individual Programming continues to be supported allowing the phone user to program buttons on their sets Graphical User Interface GUI PARTNER Mode can be administered using the IP Office Web Manager IP Office Web Manager is a new browser based management tool designed to simplify the installation and maintenance process by providing an intuitive and user friendly management tool that ru...

Page 30: ...30 Issue 26 k 16 August 2012 By using the system hyperlinks you are able to quickly and easily administer the PARTNER Mode system in a short time Further details can be found in the IP Office Norstar PARTNER Manager documentation guide posted on the Avaya Support website ...

Page 31: ...umber Lists 126 Automatic Daylight Standard Times 408 Allowed List Assignments 127 Hold Reminder Tone 409 Forced Account Code List 128 Network Time Synchronization 501 Pickup Group Extensions 203 Hold Disconnect Time 502 Calling Group Extensions 205 Direct Extension Dial Lines 503 Night Service Button 206 Group Call Distribution 504 Night Service Group Extensions 208 Line Coverage Extension 505 Hu...

Page 32: ...Dialing Extension Name Display Speed Dial Features Automatic Line Selection Fax Machine Extensions Station Lock Unlock Automatic VMS Coverage Feature Button Sub Menus see Auto Attendants Backup Failure Alarm Flexible Dial Plan System Password Backup Programming Automatic Group Calling Ring Page System Groups Backup Programming Manual Group Hunting Ring Voice Signal Transfer Transfer Return Bridgin...

Page 33: ...l At lunch until Absent Text Message Inspect The Inspect feature is a soft key option and allows you to remotely inspect the active Absent Text Message at another user s extension Pressing the Absent Text Message button will provide you with an INSP option in the display Press the button associated with the Inspect option and you are prompted to dial the extension number or press the Auto Intercom...

Page 34: ...o Attendant Greeting Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes to record greetings menu prompts etc Auto Dialing Enables a user to dial outside numbers extension numbers feature codes or account codes with a single touch by pressing a programmed button Three types of auto dial are supported Auto Dial Outside Auto Dial ICM internal extension Auto Dial ...

Page 35: ...utside calls from a user s extension to another extension When Call Coverage is activated covered calls are routed to the covering extension after a specified number of rings Call Forwarding Internal The Call Forwarding provides a means of redirecting Intercom ICOM CO and Transfer calls from one extension to another specified extension Call Log Digital Sets Call Log is a fixed button on digital te...

Page 36: ...erent length signals The length of the signal is called the CO or Hold Disconnect time If you place a call on hold and the caller hangs up but the call does not disconnect within a minute after the caller Conference Drop On 1400 and 9500 digital telephones you may choose which specific party you want to drop from a conference call On ETR and analog telephones the last party added to the conference...

Page 37: ...Coverage F20 F932 new Station Lock F21 F936 new Station Unlock F22 F937 new Caller ID Log F23 F812 Hot Dial F26 F935 new Message Alert Notification F27 F938 new Absent Message F28 F931 new Contact Closure 1 F41 F9 41 Contact Closure 2 F42 F9 42 System Release F590 F9 80 System IP Address F591 F9 81 SD Card Serial Number F592 F9 82 System Speed Dial F6XX 00 99 F06XX 00 99 Personal Speed Dial FXX 80...

Page 38: ... ID on any display telephone Display System IP Address Displays the IP address currently assigned to the IP500 V2 system Display System Release Displays the software release running on the IP500 V2 system Distinctive Differentiated Ringing The system provides different ring patterns for external calls internal calls and transferred calls Do Not Disturb Use this feature to be able to press a progra...

Page 39: ...an begin speaking Your voice is heard on the speakers of all idle system telephones in the selected Calling Group The first extension to answer the call on ETR sets by picking up the handset or pressing SPEAKER on 1400 Series sets or by pressing the ANSWER softkey on the display is connected to the caller You can group page employees for general announcements this is an inexpensive alternative to ...

Page 40: ...ultaneous Paging I7G Group Calling Ring I 7G Group Calling Page I77G Group Hunting Ring I 77G Group Hunting Voice Signal I8LL Direct Line Pickup Idle Line Intercom Dial Tone Use this feature to determine the type of dial tone that the system provides at an extension It may be necessary to change this setting to Machine outside line dial tone for an auto dialing device such as a fax or modem that h...

Page 41: ...l comes in all extensions in the Night Service Group ring immediately regardless of normal Line Ringing settings One Touch Transfer This feature allows a user to automatically transfer a connected call with one touch by pressing a pre programmed Auto Dial Intercom for the destination extension The Transfer button is not used The transfer is completed when the transferring station goes on hook or t...

Page 42: ...04 Saves into temporary memory the last outside number up to 28 digits dialed from a system telephone Use this feature to save a number before you hang up on a busy or unanswered call Once saved the number can be redialed at any time The number stays in memory until a different one is saved Remote Call Forwarding Mobile Twinninng Remote Call Forwarding is supported This feature FEATURE 11 allows a...

Page 43: ...al Speed Dial numbers programmed for a particular extension are for use only at that extension On analog telephones a user will press the key instead of the Feature key then dial the 2 digit number System Speed Dial 1400 and 9500 Telephones only System Speed Dialing is a shared list of up to 100 frequently dialed names and numbers FEATURE 600 699 All users on the system may use these numbers by pr...

Page 44: ...o an outside line or turn Night Service on and off Not available on analog telephones Transfer Transfer Return You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the switchhook on a single line telephone Transferred calls return to the originating extension if they are not answered You also can program the number of times a transferred call rings bef...

Page 45: ...le to that Auto Attendant This overrides the system language setting o The per extension Display Language setting will also override the system language and change all the displays pre recorded greetings and prompts to the chosen language End of Recording options o When a caller has finished leaving a message in an extension s mailbox the caller can touch the key to signal the end of recording of ...

Page 46: ...S Hunt Delay is programmable on a per line basis In addition you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service VMS Hunt Schedule Interval Allows you to determine when outside lines are covered by the Automated Attendant Options include all the time only during Day operation Night Service is off or only during Ni...

Page 47: ...ls ring for approximately 30 seconds and overrides DND o If the target extension is busy on a call or has an alerting call the Wake Up call is delivered to the phone as an intercom call o If the Wake Up call is answered the user will hear Music On Hold if it is active otherwise they will hear silence o If the Wake Up call is not answered the system will make a 2nd attempt 5 minutes later If the ca...

Page 48: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 48 Issue 26 k 16 August 2012 Chapter 3 IP Office Basic Edition Norstar Mode ...

Page 49: ...6E and digital Mobility Wireless products as well as most analog devices fax wireless headsets analog telephones The original MLS Series telephones and older wireless telephones are not supported Norstar Mode also supports a new line of Avaya 9500 Series digital telephones Norstar Mode includes Embedded Voicemail providing a 2 port Automated Attendant upgradeable to 6 ports and voice mail coverage...

Page 50: ...n codes as the Norstar system Web Manager GUI IP Office Web Manager is a new browser based management tool replacing Simplified Manager designed to simplify the installation and maintenance process by providing an intuitive and user friendly management tool that runs on most standard browsers The new IP Office Web Manager eliminates the need to have windows operating system as it can run on any de...

Page 51: ... station DS ports Ports 1 6 2 analog station ports Ports 7 8 2 BRI trunks Ports 9 10 each trunk providing 2B D digital channels and 10 voice compression channels Note The system supports a maximum of two Combination Cards of either type DS8 Card Max 3 per system The DS8 Card provides 8 digital station ports Ports 1 8 and supports 1 of the following optional trunk cards ATM4 BRI4 supports 2 BRI tru...

Page 52: ...O lines Phone 16 provides additional 16 analog station ports Phone 30 provides additional 30 analog station ports DS30 provides additional 30 digital station ports 1400 and 9500 Series telephones only DS30A provides additional 30 digital station ports Norstar T Series and M Series telephones only Trunk Cards Norstar Mode supports the following trunk cards which are mounted on any DS8 TCM8 Phone 2 ...

Page 53: ...Button Module Programmable Buttons As well as the usual dialing keys Avaya 1400 digital telephones have dedicated function buttons like Mute Volume Hold Conference and Transfer In addition to these there are keys that can be programmed with a range of selected special functions These keys can be used for calling other extensions on the system Direct Station Select or DSS keys or can be used for op...

Page 54: ...with Red and Green LED s and has two pages providing a total of 24 programmable buttons As well as the usual dialing keys Avaya 9500 digital telephones have dedicated function buttons like Mute Volume Speaker Headset Call Logs and Contacts In addition to these there are keys that can be programmed with a range of selected special functions These keys can be used for calling other extensions on the...

Page 55: ...age 55 Issue 26 k 16 August 2012 Norstar T Series and M Series telephones The following Norstar telephones are supported on PARTNER Mode T Series Telephones T7316E T7208 T7100 T7000 and the T24KIM not shown M Series Telephones M7324 M7310 and the CAP KLM Button Module ...

Page 56: ... To one of the analog ports on the Combination Card Via a Phone 2 or Phone 8 Module The major features work the same regardless how they are connected e g Hold Conference Transfer Call Waiting Message Waiting Incoming Caller ID Analog telephones have access to all dial code features familiar to PARTNER users e g Call pickup Line pickup Call Forwarding activation deactivation etc Analog telephones ...

Page 57: ...stem Individual Programming continues to be supported allowing the telephone user to program buttons on their telephones Web Manager GUI IP Office Web Manager is a new browser based management tool designed to simplify the installation and maintenance process by providing an intuitive and user friendly management tool that runs on most standard browsers The new IP Office Web Manager eliminates the...

Page 58: ...e 58 Issue 26 k 16 August 2012 By using the system hyperlinks you are able to quickly and easily administer the Norstar Mode system in a short time Further details can be found in the IP Office Norstar Mode Manager documentation guide posted on the Avaya Support website ...

Page 59: ...umber Lists 126 Automatic Daylight Standard Times 408 Allowed List Assignments 127 Hold Reminder Tone 409 Forced Account Code List 128 Network Time Synchronization 501 Pickup Group Extensions 203 Hold Disconnect Time 502 Calling Group Extensions 205 Direct Extension Dial Lines 503 Night Service Button 206 Group Call Distribution 504 Night Service Group Extensions 208 Line Coverage Extension 505 Hu...

Page 60: ... Auto Dialing Extension Name Display Speed Dial Features Automatic Line Selection Fax Machine Extensions Station Lock Unlock Automatic VMS Coverage Feature Button Sub Menus see Auto Attendants Backup Failure Alarm Flexible Dial Plan System Password Backup Programming Automatic Group Calling Ring Page System Groups Backup Programming Manual Group Hunting Ring Voice Signal Transfer Transfer Return B...

Page 61: ...l At lunch until Absent Text Message Inspect The Inspect feature is a soft key option and allows you to remotely inspect the active Absent Text Message at another user s extension Pressing the Absent Text Message button will provide you with an INSP option in the display Press the button associated with the Inspect option and you are prompted to dial the extension number or press the Auto Intercom...

Page 62: ...o Attendant Greeting Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes to record greetings menu prompts etc Auto Dialing Enables a user to dial outside numbers extension numbers feature codes or account codes with a single touch by pressing a programmed button Three types of auto dial are supported Auto Dial Outside Auto Dial ICM internal extension Auto Dial ...

Page 63: ...erred DID and outside calls from a user s extension to another extension When Call Coverage is activated covered calls are routed to the covering extension after a specified number of rings Call Forwarding Internal The Call Forwarding provides a means of redirecting Intercom ICOM CO and Transfer calls from one extension to another specified extension Call Log Digital Telephones Call Log is a fixed...

Page 64: ...call on hold and the caller hangs up but the call does not disconnect within a minute after the caller Conference Drop On 1400 and 9500 digital telephones you may choose which specific party you want to drop from a conference call On ETR and analog telephones the last party added to the conference call is automatically dropped Conferencing The system supports up to 64 party conferencing A maximum ...

Page 65: ...age Alert Notification F27 F938 new Absent Message F28 F931 new Contact Closure 1 F41 F9 41 Contact Closure 2 F42 F9 42 System Release F590 F9 80 System IP Address F591 F9 81 SD Card Serial Number F592 F9 82 System Speed Dial F6XX 00 99 F06XX 00 99 Personal Speed Dial FXX 80 99 F 4XX 80 99 DND Override Numbers F7XX 00 19 F07XX 00 19 Call Transfer Fixed Button F70 Voice Announce to Extension I XX F...

Page 66: ...on the IP500 V2 system Distinctive Differentiated Ringing The system provides different ring patterns for external calls internal calls and transferred calls Do Not Disturb Use this feature to be able to press a programmed button to prevent incoming calls for the extension from ringing lights still flash When Do Not Disturb is on outside callers hear ringing while inside callers hear a busy signal...

Page 67: ...g the ANSWER softkey on the display is connected to the caller You can group page employees for general announcements this is an inexpensive alternative to a paging system Group Hunting Ring Page Use this feature to distribute call volume among extensions in a group to off load call activity from a single user When an intercom or transferred call is placed to a Hunt Group where G is a Hunt Group n...

Page 68: ...etermine the type of dial tone that the system provides at an extension It may be necessary to change this setting to Machine outside line dial tone for an auto dialing device such as a fax or modem that has trouble making calls For example if you have a modem that checks for outside line dial tone before dialing use this procedure to change from Regular to Machine dial tone Intercom Manual Dialin...

Page 69: ...ansferring station goes on hook or touches the Transfer button or Complete soft key The user initiating the transfer is able to consult and complete the transfer or blind transfer after successfully initiating a one touch transfer The LEDs at the phone initiating the transfer as well as other appearances of the call in the system behave the same as if the user touched the Transfer button to initia...

Page 70: ...time The number stays in memory until a different one is saved Remote Call Forwarding Remote Call Forwarding is supported This feature FEATURE 11 allows a user to send internal and external calls destined for a particular extension to an external phone number off the system over an analog trunk Remote Call Forwarding will not alert the internal extension but immediately sends the call out to the p...

Page 71: ...URE 600 699 All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters of the party s name System Speed Dial FEATURE 600 699 ETR and Analog Telephones only System Speed Dialing is a shared list of up to 100 frequently dialed numbers no name up to 28 characters in length All users on the system may dial a System Speed Dial number by pressing FEATURE or at i...

Page 72: ...tem telephone or the switchhook on a single line telephone Transferred calls return to the originating extension if they are not answered You also can program the number of times a transferred call rings before it returns to an extension Transfer Return to a Programmable Extension This feature provides an option to re route unanswered transferred calls to an alternate extension Programmable on a p...

Page 73: ...le to that Auto Attendant This overrides the system language setting o The per extension Display Language setting will also override the system language and change all the displays pre recorded greetings and prompts to the chosen language End of Recording options o When a caller has finished leaving a message in an extension s mailbox the caller can touch the key to signal the end of recording of ...

Page 74: ...S Hunt Delay is programmable on a per line basis In addition you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service VMS Hunt Schedule Interval Allows you to determine when outside lines are covered by the Automated Attendant Options include all the time only during Day operation Night Service is off or only during Ni...

Page 75: ...ls ring for approximately 30 seconds and overrides DND o If the target extension is busy on a call or has an alerting call the Wake Up call is delivered to the phone as an intercom call o If the Wake Up call is answered the user will hear Music On Hold if it is active otherwise they will hear silence o If the Wake Up call is not answered the system will make a 2nd attempt 5 minutes later If the ca...

Page 76: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 76 Issue 26 k 16 August 2012 Chapter 4 IP Office Server Edition ...

Page 77: ...Preferred Advanced Edition Feature Preferred Advanced Edition Server Edition Server Edition Comments Capacity 32 locations 1000 users total 7200 BHCC 32 locations 1000 users total 14400 BHCC Max Multi Site SCN Freeform Star mesh chain SCN trunks anywhere SCN trunk channels licensed Single or double star No additional SCN trunks Unlimited SCN trunk channel licenses Restricted topology allows many o...

Page 78: ...connectivity and SCN limitations Add remove device Manual Integrated via SE Manager Auto population of Multi Site links and common configuration Device Status connectivity Not checked Access and interconnects checked by SE Manager Immediate indication if device offline or incorrectly networked IP Office Initial configuration Manual Automated with Initial Configuration Utility ICU Remote install te...

Page 79: ...ing and resilience Time Freeform complex Simplified by default can still be freeform Primary Server acts as solution time server by default System directory Freeform complex Simplified by default can still be freeform Primary Server acts as solution directory server by default Fax transport IP Office T 38 fax transport across SCN G 711 fax transport across SCN No need to configure codec sets to en...

Page 80: ...networked SCN trunk channels Limited by licenses Unlimited No multi networking license required IP Office Initial configuration Manual Automated with Initial Configuration Utility ICU Remote install technician without IP Office knowledge Upgrades Individual Centralized Upgrades to all remote nodes can be performed from Primary Location Backup restore Individual per IP Office and per application Ce...

Page 81: ...ns and trunk ports Following are the server models that Avaya will source Model Order Code Description Application RAM CPU Power Supply RAID HP DL360G7 270393 DL360G7 SRVR IPO R8 1 SE PRIMARY Primary or Secondary 12 GB Dual Quad Core Hot Swap Yes HP DL120G6 270395 DL120G7 SRVR IPO R8 1 SE EXP Primary or Secondary 12 GB Single Quad Core Single N A IP Office Deployment Options Increasingly companies...

Page 82: ...50 384 500 N A 1x Portal Scalability DL360 200 DL120 100 N A N A N A 500 VMPro Port Scalability DL360 100 DL120 40 DL360 100 DL120 40 N A N A N a Centralized deployment only with voicemail resiliency on secondary Receptionists 10 N A N A N A N A Conference Channels 128 128 SIP H 323 Trunks DL360 250 DL120 125 DL360 250 DL120 125 125 125 N A Phones DL360 500 IP Phones DL120 250 IP Phones DL360 500 ...

Page 83: ...ansion systems gateways cannot act as backup nodes for the Linux Servers Hunt groups 1 1 resilience to backup Server Auto failback control device rediscovery idle group Inter IP Office device links Multi Site Network SCN backup Double star 1 1 resilience Auto failback control device rediscovery Inter IP Office device links PSTN backup M N resilience via Alternate Route Selection ARS Auto failback ...

Page 84: ...announcements mobile twinning call control and call back Note Advanced Edition is not supported on Server Edition IP Office Centrally Residing Licenses Server Edition includes aggregation of VMPro ports from all nodes Avaya and 3rd party Endpoints SIP trunk channels Office Worker Power User Receptionist for SoftConsole UMS Web Services for hunt groups IP Office Locally Residing Licenses License Na...

Page 85: ...dpoint licenses 2 With Server edition The VCMs will work as is and will NOT include 12 IP endpoint licenses Using VCM32v1 and VCM64v1 with R8 0 No change Using VCM32v2 and VCM64v2 with R8 0 or earlier A service pack will be required for the SW to recognize the v2 versions of the card IP Office Server Edition Unsupported Licenses The following is a list of licenses that are not applicable or suppor...

Page 86: ...f the manager tool does not exist the web control GUI automatically downloads and installs the latest version of the manager tool The following PBX functions are solution wide at a multi site level Users Hunt Groups Short Codes Incoming Call Routes Directory Time Profiles Account Codes User Rights Templates Several templates are supported and can be created from the IP Office Manager in the Server...

Page 87: ...al Configuration Utility is run automatically to allow an Avaya Office device to be centrally detected and administered as part of the solution 5 Upgrades are automated solution wide and centrally managed Ignition Process The IP Office Ignition process involves using a simple utility to seamlessly add install expansion systems such that they can become part of a single logical Server Edition multi...

Page 88: ...c RUS one X Portal GUI Simp CH RUS PTB NLD Docs Simp CH RUS PTB NLD SSA GUI Simp CH PTB NLD Admin doc Simp CH RUS PTB JPN VmPRO GUI Simp CH RUS PTB KOR NLD DAN FIN NOR PTG ESP SVE Prompts Simp CH RUS PTB KOR NLD DAN FIN ELL HUN NOR PLK PTG ESP SVE Admin Doc RUS User Doc ESLA Simp CH Embedded Voicemail Prompts Simp CH RUS PTB KOR NLD DAN FIN NOR PTG ESP SVE Docs Phones GUI Simp CH RUS PTB NLD DAN F...

Page 89: ...ands DAN Denmark FIN Finland ELL Greece HUN Hungary NOR Norway PLK Poland PTG Portuguese ESP Spanish SVE Swedish Serviceability IP Office supports serviceability via SSL VPN technology The SSL VPN client is embedded in the IP Office software both for IP500v2 and Linux The server side is the Avaya VPN Gateway AVG AVG is virtualized software can be loaded on any server see server hardware requiremen...

Page 90: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 90 Issue 26 k 16 August 2012 Chapter 5 IP Office 500 Platform ...

Page 91: ...figurations The control unit provides the following functionality 4 slots to house a mixture of extension cards and VCM cards and the Unified Communications Module o Digital Station 8 card Supporting IP Office digital telephones o TCM8 Station card supporting select Nortel digital telephones IP500 V2 control unit only o Phone 2 and Phone 8 cards o VCM32 and VCM64 cards o 4 Port Expansion card o ET...

Page 92: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 92 Issue 26 k 16 August 2012 o 48 Data channels o Up to 40 voicemail ports o Two 10 100 switched Ethernet ports Layer 3 ...

Page 93: ...der to provide additional facilities typically trunk connections The following base cards are available IP500 Digital Station 8 Card Maximum 3 IP500 Digital TCM Station 8 Card Maximum 4 IP500 Analog Phone 2 Card and Phone 8 Card Maximum 4 IP500 VCM Card Maximum 2 IP500 4 Port Expansion Card Maximum 1 IP500 Legacy Card Carrier Maximum 2 ETR 6 Port Phone Card Maximum 3 IP500 V2 only Combination Card...

Page 94: ...rd supports selected Avaya 2400 5400 and 9500 Series telephones plus T3 telephones EMEA only and 3810 wireless telephones North America only 4400 Series telephones 4406D 4412D and 4424D are not supported on this card only on Digital Station expansion modules Therefore a maximum of 360 x 4400 Series telephones are supported in the system 6400 Series telephones are supported but only if you are runn...

Page 95: ...s one IP500 trunk card of any type When fitted with an Analog Trunk card it provides a single power fail port IP500 ETR 6 port Phone Card This card can be fitted with an IP500 trunk card which then uses the additional 4 RJ45 ports for trunk connections A maximum of three of these cards is allowed in the IP500 V2 control units This card accepts one IP500 trunk card of any type When fitted with an A...

Page 96: ...n IP500 trunk card therefore no additional trunk card is possible It provides a single power fail port port 8 A maximum of two of these cards is allowed in the control unit IP500 Combination Card with 2 BRI trunks This card works in the IP500 V2 only and provides 2 BRI trunk ports 4 channels 2 Analog extension ports for the connection of analog telephones 6 Digital Station DS ports for the connect...

Page 97: ...e note the maximum number of channels which may be used on each IP500 VCM card varies according to the codec used as shown in the following table Maximum VCM channels available by codec type VCM 32 Card VCM 64 Card Combination Card G 711 32 64 10 G 729 30 60 10 G 723 22 44 10 G 722 30 60 10 This card accepts one IP500 trunk card of any type For more details about VCM channel requirements please re...

Page 98: ...wing IP400 cards PRI T1 Dual PRI T1 PRI 30 E1 1 4 Dual PRI E1 PRI 30 E1R2 RJ45 Dual PRI E1R2 RJ45 ANLG 4 UNI BRI 8 UNI VCM 4 VCM 8 VCM 16 VCM 24 VCM 30 IP500 Trunk Cards IP500 trunk cards can be fitted to existing IP500 base cards to provide support for trunk ports The trunk card uses the ports provided on the base card for cable connection The addition of an IP500 trunk card is supported on IP500...

Page 99: ...26 k 16 August 2012 Each trunk card is supplied with the spacer pegs required for installation and a label to identify the card s presence on the physical unit once installed IP500 Analog Trunk Card Maximum 4 IP500 BRI Trunk Card Maximum 4 IP500 Universal PRI Trunk Card Maximum 4 ...

Page 100: ... remote access only one per system supported on ETR and TCM cards IP500 BRI Trunk Card Euro ISDN This type of card can be added to an IP500 Digital Station card IP500 Analog Phone card TMC8 card or IP500 VCM card It allows that card to then also support up to 4 BRI trunk connections each trunk providing 2B D digital channels The card is available in 2 port 4 channels and 4 port 8 channels variants...

Page 101: ...ng a Line Loop Back LLB pattern The DSU function allows the T1 trunk to be shared between data and voice services Here is a summary of the capabilities of the card Each card is configurable to connect to T1 E1 or E1R2 lines The card is available in either a single or dual PRI variant The single variant can support up to 24 T1 channels or up to 30 E1 channels The dual variant can support up to 48 T...

Page 102: ... Waiting Indication MWI capable High Voltage Pulsed High Voltage Line Reversal IP Office Phone Modules provide support for a variety of analog MWI methods These methods are 51V Stepped 81V 101V and Line Reversal Each analog port can support a device of maximum 1 REN On analog ports call information is sent while the phone is ringing and cannot be updated during a call or set on an outbound call th...

Page 103: ...4D Up to 8 DSS4450 modules per system maximum of 2 per DS expansion module 50 buttons each max 400 buttons DBM32 1416 Up to 32 DBM32s supported 32 buttons each up to 1024 buttons BM12 9508 digital 9608 and 9641 IP telephones Up to 36 buttons supported per telephone 3xBM12 up to 1024 buttons per system EU24 EU24BL 4620 4621 5420 5620 5621 4620 4621 5620 5621 Up to 8 EU24s per system 24 buttons each...

Page 104: ...orstar and M Series telephones DS16A DS30A modules do not support BCM Norstar ATA 2 or Avaya IP Office telephones If you have legacy telephones and Avaya telephones IP Office will support a combination of DS16 DS30 and DS16A DS30A modules Up to 12 digital station modules are supported DS16A provides additional 16 digital station ports BCM Norstar T Series and M Series telephones only DS30A provide...

Page 105: ...Ground start trunks are not available in all territories The first two trunks on the module which are automatically switched to power fail sockets on the rear of the unit in the event of power being interrupted must be loop start for correct power fail operation For installations in a rack this module requires the IP500 Rack Mounting Kit The IP500 Analog Trunk 16 Module is functionally identical t...

Page 106: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 106 Issue 26 k 16 August 2012 Chapter 6 Telephones ...

Page 107: ...rkhorse Or does he e g as a manager have to handle many calls The User profiles give an easy way to get the right phone in each category for each person Key driven telephones for the cost sensitive customer The 1600 IP telephone and 1400 digital telephones are classical cost effective Telephones designed especially around the needs of the Small and Mid Size Business customer Keys with clear red an...

Page 108: ... telephones are designed to meet typical user needs in the small and mid business market Usage Description Applicable Phone Type s Example User Walk Up Telephones in common areas like a meetings room lobby or store The telephones are normally used by casual users that walk up to a phone where they make a quick phone call Normally no sophisticated features are needed 1603 Digital 1403 Customer Visi...

Page 109: ...uick access to seldom used features or even functionality that is not administered to a key Similar to menus found on mobile and smartphones this intuitive self service access frees the user from limits imposed by the number of keys on a telephone and allows access to the vast functionality of IP Office The status indication presents a clear view of important call settings like call forwarding num...

Page 110: ...ya continues to focus on low power and this model is Power over Ethernet Class 1 802 3af The 9608 and 9611G retain the industrial design of the other 9600 Series models Please note that the power requirement and PoE class of the sets varies based on the configuration of connected interfaces such as button modules The 9608 and 9611G telephones are ready for future support of Wideband Audio on IP Of...

Page 111: ...y Call log button LED quick access voicemail Message button with LED and corner message indicator Programmable Contextual buttons o 24 in 3 switchable display pages of 8 matching the 8 physical display buttons All 8 buttons with Dual LED indicator o 4 contextual softkey buttons Context sensitive allocation of e g Hold Transfer Conference and more Key Labels Icons and text used on fixed feature key...

Page 112: ...r supply unit Power Class PoE Class IEEE 802 3af registers as class 1 device Codecs G 711 G 729a b G 722 Supported Standards including Quality of Service o TCP UDP RTP RTCP o RSVP o LLDP LLDP MED including VLAN assignment o ARP DNS o 802 1Q Layer 2 QoS o VLAN Separation o DiffServ Layer 3 QoS o Port Range Layer 4 QoS o 802 1X MD 5 SNMP Support Yes IP Address Assignment Static or dynamic IP address...

Page 113: ...wo power The 9621G and 9641G have a similar look and feel to the current 9600 Series models and include a dual position flip stand that positions the phone at approximately 20º in the low position or 60º in the upright position The high resolution touch screen displays are adjustable to 4 independent positions and both models support removable faceplates and have separate part numbers for versions...

Page 114: ...tyles These include Classic Alternate and Rich The Classic and Alternate versions provide more legacy sounding ring tones The Rich ringtones are more elaborate and nontraditional Headset Socket Yes Bluetooth and DECT headset support with adapter 9641 Built in Bluetooth adapter Embedded Applications o Centralized call log and contact application fully transparent between 9600 telephones 9500 teleph...

Page 115: ...AVAYA All rights reserved Page 115 Issue 26 k 16 August 2012 SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Two port full duplex 10 100 1000 BaseT Ethernet switch for PC pass through connection ...

Page 116: ... 320 x 160 pixels 9620L grayscale 9620C color Flip stand dual position Fixed Buttons 10 plus Four way navigation cluster button Volume up down separate volume levels for the handset speaker and ringer Mute button LED Speaker button LED Headset button LED Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen Contacts button Call log bu...

Page 117: ...following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it may be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any other not listed above the display will show a mixture of the new language and the user s ...

Page 118: ...th 320 x 240 pixels 9650 grayscale 9650C color Flip stand dual position Fixed Buttons 11 plus Four way navigation cluster button Volume up down separate volume levels for the handset speaker and ringer Mute button LED Speaker button LED Headset button LED Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen Call Forward shortcut butt...

Page 119: ...sh German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it may be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any not listed above the display will show a mixed of the new language and the user s default language on IP Office Requirements for I...

Page 120: ...t speaker and ringer Mute button LED Speaker button LED Headset button LED Avaya Menu button browser options and settings access Telephony application button to return to main telephone screen Contacts button Call log button LED quick access voicemail Message button with LED and corner message indicator Programmable Contextual buttons 15 Four contextual softkey buttons Context sensitive allocation...

Page 121: ...all mount adapter Supports the following languages English French Spanish German Italian Dutch Portuguese and Russian English and 4 of the other languages at once in the phone Note While it may be possible to download other languages onto the phone this will not be applicable to any data sent by IP Office If you switch the language to any not listed above the display will show a mixture of the new...

Page 122: ...or feature keys A maximum of three SBM24 modules are supported on a single phone 24 programmable call appearance feature keys Two backlight LCD screens for button labels Buttons automatically labeled from the system no paper labels Connects directly to the associated phone No separate power supply needed However using more than one button module changes the power class of the phone to Class 3 The ...

Page 123: ...all control answer hang up directly from the headset For users while at their desk the Bluetooth Adapter allows the freedom of hands free communication along with investment protection for those already utilizing Bluetooth headsets while on the go It supports the Avaya ABT 35 as well as many other third party Bluetooth Headsets The Bluetooth Adapter can be used with all 9600 telephones except the ...

Page 124: ...icient option of either using a power supply or a PoE adapter IP Telephone Power Consumption Measured in Watts using an IEEE 802 3af power supply at 48V This table shows the power consumption of the telephones currently shipping Older versions of telephones might have a different power requirement Power Consumption Watts Telephone PoE Class Conservation Mode Typical Max Power 1603 1603SW 2 4 32 3 ...

Page 125: ... in terms of Type Approval and Localization The Avaya B100 Series Conference Phones offer sophisticated and easy to use communication solutions for small to large companies Providing superior voice quality with the award winning OmniSound audio technology the B100 Conference Phones cost effectively offer a variety of low bandwidth plug and play deployment options that address the unique needs of d...

Page 126: ...ulti party calls or pre programmed group calls Avaya B149 also has a built in recording function that enables you to record your calls on an SD memory card With its modern design Avaya B149 will be a welcome addition to any conference room It s also ideal in larger settings with the addition of optional expansion microphones Hold productive telephone conference meetings that not only save time but...

Page 127: ...vaya B159 is also ideal in larger contexts as you have the option of adding expansion microphones a wireless headset and a PA system too It goes without saying that the Avaya B159 delivers ultimate sound quality based on a brand new generation of OmniSound 2 0 Avaya s crystal clear audio technology Last but not least the Avaya B159 has an intriguing Scandinavian design that enhances any conference...

Page 128: ...320 square foot It is also perfect for larger conferences since it can accommodate expansion microphones an external wireless headset and a PA system With the Avaya B179 your company will have a conference phone that combines all the benefits of IP voice service with innovative new features The Avaya B179 has the following advantages OmniSound 2 0 SIP based 5 way conference calls SD call recording...

Page 129: ...cable will not connect the AC Adapter and phone by itself It will always need the power cable Dual power Analog line cable material code 700501541 vs Dual power Analog line extension cable material code 700501543 These cables work with B149 and B159 only The power cable and analog cable are attached together You will need the dual power analog line cable to connect between the AC adapter the RJ11 ...

Page 130: ...320 sq ft Up to 10 30 sq meter or 320 sq ft Number of people with expansion microphones Area Up to 16 70 sq meter or 750 sq ft Up to 16 70 sq meter or 750 sq ft Up to 16 70 sq meter or 750 sq ft Number of people with PA connection More than 16 More than 16 CONNECTION LINE Protocol Analog Analog SIP To cell phone and cordless handset Yes To computers for VoIP Yes FEATURES Sound technology OmniSound...

Page 131: ...e width characters As digital telephones the new sets offer superior power efficiency They are full powered from IP Office when The 9508 includes support for a new 2 x 12 button module on which features speed dials bridged or individual call appearances can be programmed A maximum of 3 button modules of either type can be connected to these Deskphones Please note that a separate power supply is ne...

Page 132: ...n to return to main telephone screen Contacts button history Call log button LED quick access voicemail Message button with LED and corner message indicator Programmable Contextual buttons 9508 24 in 3 switchable display pages of 8 matching the 8 physical display buttons All 8 buttons with Dual LED indicator 9504 12 in 3 switchable display pages of 4 matching the 4 physical display buttons All 4 b...

Page 133: ...ncludes two pages with 12 buttons each and a left or right arrow to indicate which page is currently not visible When both pages are programmed the user has a total of 24 buttons available The 12 button module also includes a new quick labeling feature button that is located under the display Three 12 button module can be simultaneously connected to any one of the new 9600 Series IP Deskphones exc...

Page 134: ...y rely on several forms of communication including voice and email and while they require a quality telephone they rarely handle large amount of calls at the same time Cubicle workers and sales staff are examples of Everyday users for whom the 1408 1608 delivers a productivity enhancing telephone The Avaya 1416 1616 IP Telephone is designed for the Receptionist Assistant user Receptionists secreta...

Page 135: ... and is backlit for easier viewing in all lighting conditions The 1603 SW telephone has the same features functionality as the 1603 phone it adds on top of that however a secondary Ethernet port and is therefore targeted at the basic Everyday user The newly introduced 1603 I 1603SW I are functionally equal to the 1603 1603SW but feature a higher quality graphical display with white backlight ident...

Page 136: ...itter buffer Echo Cancellation Comfort Noise Automatic Gain Control QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports 1603 Single Ethernet 10 100 line interface Support of optional Gigabit Ethernet Adapter Ethernet Ports 1603 SW Ethernet 10 100 line interface with a secondary 10 100 port for co lo...

Page 137: ...ive user interface along with three softkeys and a four way navigation cluster ideal for scrolling through the local contacts list or call logs The display on the 1408 1608 measures three lines by 24 characters and is backlit for easier viewing in all lighting conditions The newly introduced 1608 I is functionally equal to the 1608 but features a higher quality graphical display with white backlig...

Page 138: ...ng up to 30 calls o Access to company directory and Visual Voice applications on IP Office Upgradeable Firmware Yes Expansion None Color Black Mounting Desk or wall mountable with optional wall mount adapter Requirements for 1408 Connect to Digital Station DS port Power Supply From phone system Requirements for IP interface 1608 1608 I Power Supply IEEE 802 3af Power over Ethernet PoE class 2 devi...

Page 139: ...The 1416 1616 features a context sensitive user interface along with three softkeys and a four way navigation cluster ideal for scrolling through the local contacts list or call logs The display on the 1416 1616 measures four lines by 24 characters and is adjustable for optimum viewing angle Additional caller related information is displayed with active appearances for easier call handling The dis...

Page 140: ...utgoing up to 30 calls Access to company directory and Visual Voice applications on IP Office Upgradeable Firmware Yes Expansion Module interface 1616 For up to 3 x BM32 32 button expansion modules Note An external power supply is needed for all installs with more than 1 button module 1416 for up to 3 x DBM32 32 button expansion modules Note An external power supply is needed in any case Note Whil...

Page 141: ...cted to a 1416 1616 phone The total number of DBM32 BM32 button modules supported on one IP Office system is 32 subject to the total system limits Note that the DBM32 can only be used with the Digital 1416 while the BM32 is for use with the 1616 IP phone Typical uses are to provide additional lines for calls bridged from one or more other extensions to provide abbreviated dialing buttons to provid...

Page 142: ...aker and microphone Hearing Aid Compatible Through optional handset Message Waiting and call log Indicator Yes Personalized Ring Patterns Yes 8 ring patterns Embedded Applications Navigation Cursor Control Call signaling via LED and or ringer Alphanumeric entry via dialing keypad Color Graphite gray or polar white Mounting Desk or optional wall mountable Adjustable Desk Stand No Features for T3 UP...

Page 143: ...ket No Optional headset add on available Embedded Applications Navigation Cursor Control Call signaling via LED and or ringer Alpha entry via dialing keypad Optional Add Ons Up to 3 DSS Modules T3 Headset link for wired headsets Color Graphite gray or polar white Mounting Desk Adjustable Desk Stand Display adjustable Features for T3 UPN Upgradeable Firmware No Optional Add Ons up to 3 DSS Modules ...

Page 144: ...g Indicator Yes Personalized Ring Patterns Yes 8 ring patterns Headset Socket No Optional headset add on available Embedded Applications Navigation Cursor Control Call signaling via LED and or ringer Optional Add Ons Up to 3 DSS Modules T3 Headset link for wired headsets Color Graphite gray or polar white Mounting Desk Adjustable Desk Stand Display adjustable Features for T3 UPN Upgradeable Firmwa...

Page 145: ... Each module provides an additional 36 programmable buttons with associated printed text labels and indicators and can be programmed for lines groups or speed dial numbers 3 DSS Modules can be added to each T3 phone Power is provided by T3 UPN telephones but an external power adapter is needed for each DSS module when used on T3 IP telephones Please refer to System Button Module Support for the to...

Page 146: ...Users may be contacted instantly to ensure fast accurate decision making and immediate response to problems through planned radio coverage with no blind spots Avaya Wireless Solutions IP Office supports the following wireless solutions DECT R4 is the mainstream IP based DECT solution offered in the EMEA and NA regions and in selected APAC countries With the new Compact base station it is also the ...

Page 147: ...base station displays options that are applicable to IP Office only All further administration via IP Office Manager e g Adds Moves and changes Integrated handset in call and out of call feature menu giving access to many features without programming the handset Login out forwarding including number park hold conference etc Idle line display of user name number including status indicator Do Not Di...

Page 148: ...fice supports up to 120 handsets and 32 base stations Each base station can be powered over the LAN using the Power over Ethernet PoE standard Each base station can be also powered by an external power supply There are two versions of the base station IPBS available a standard base station with fixed antennas and an enhanced base station with a variety of external antennas External antenna not ava...

Page 149: ...ion as well as the access to the phonebook of IP Office is done by a special software master server that can run in parallel to the standard DECT R4 Radio Base Station software on the same hardware In IP Office Release 8 0 IPBS2 replaced IPBS1 While they are functionally the same IPBS2 can be used in a mixed configuration with IPBS1 DECT R4 Radio Base Station with internal antennas DECT R4 Radio B...

Page 150: ...me version of the IP base station 2 as currently offered for the IPBS1 IP base station 2 w internal antennas IP base station 2 w external antennas for European Union Switzerland Iceland Norway and Russia only IP base station 2 Compact for IP Office The IP base station 2 products are fully interoperable with the IP base station 1 products and the new IP DECT Gateway solution The IP base station 2 p...

Page 151: ...sed Major highlights of the Avaya IP DECT Gateway solution include Up to 16 digital base stations can be connected to an Avaya IP DECT Gateway appliance Up to two IP DECT Gateways are supported per IP Office stackable solution multiple IP DECT GW appliances operating in one IP DECT system Remote power feeding of digital base stations via UPN ports Synchronization of attached digital base stations ...

Page 152: ...ay Digital Base Station w internal antennas for European Union Switzerland Iceland Liechtenstein Norway and Russia Digital Base Station w external antennas for European Union Switzerland Iceland Norway and Russia Digital Base Station w internal antennas for US and Canada Note Digital ISDN DECT Base Stations from Integral are NOT supported on the IP DECT Gateway ...

Page 153: ...tract calls in the same manner as any other extension within that group DECT handsets must NOT be configured into collective groups Divert destination Users may initiate any or all diverts from an Avaya desk phone to a wireless handset Twinning Twinning allows calls to a user main extension number to alert at both that extension and a secondary extension Though not restricted to DECT this feature ...

Page 154: ...inch rack mountable and wall mountable pizza box form factor Built in power supply 400 MHz ARM9 processor with 256 MB RAM and 1GB On board flash Basically support for all features support on AIWS1 Upgrade capability from AIWS1 to AIWS2 re use of module keys licenses and configuration files from Elise 2 appliances possible Full interoperability with AIWS appliances mixed AIWS installations of AIWS1...

Page 155: ...ly IP Office X only IP Office X IP Office LDAP SMS Handset to Handset X X X X Basic Web Messaging X X X X Netpage Web Messaging X Software Download Over The Air X up to 32 handsets X up to 120 handsets Software Download Via Advanced Rack Charger X up to 32 handsets X up to 120 handsets Centralized Handset Configuration Over The Air X up to 32 handsets X up to 120 handsets Centralized Handset Confi...

Page 156: ...hands free Graphical user interface Four way navigation key 6 built in UI languages Standby 180 hours Talk Time 16 hours under optimal conditions This handset is also GAP compatible It can therefore be used on other DECT systems including Avaya IP DECT However when in GAP mode the functionality is limited to standard call DECT roaming and handover Access to other features including IP Office centr...

Page 157: ...ges However in some languages menu items may appear in the English language Standby 180 hours Talk Time 16 hours under optimal conditions Bluetooth headset interface Bluetooth 2 0 handsfree profile Liquid and dust protected IP 44 Multi functional button alarm call answer call etc Text message support requires AIWS 30 messages sent received storable message length 160 characters This handset is als...

Page 158: ... of line Handover Roaming R Key Handling Enquiry call Conference Feature Access Codes Distinguish between internal external calls DTMF during call Local call log calling party numbers are transmitted Local time and date Features already known to be not working with DECT R4 handsets and the legacy IP DECT system are Access of external directory e g LDAP Get time and date from the system WML WAP acc...

Page 159: ...urs under optimal conditions Ruggedness Shockproof certification IEC 60068 2 32 procedure 1 from 2 meters Operating temperature 10 C to 55 C Liquid and dust protected IP 65 Multi functional button alarm call answer call etc Text message support requires AIWS 30 messages sent received storable message length 160 characters This handset is also GAP compatible It can therefore be used on other DECT s...

Page 160: ...dure 1 from 2 meters Operating temperature 10 C to 55 C Liquid and dust protected IP 65 Multi functional button alarm call answer call etc Text message support requires AIWS 30 messages sent received storable message length 160 characters Limitations due to power constraints for Intrinsically Safe handsets Display brightness is lower The keypad has no backlight for security reasons The vibrator an...

Page 161: ...t profile no yes no yes Supported Ring tones 14 14 14 14 Ring tone volume 8 levels 8 levels Vibration yes yes Ringing options Ring Vibration visual Ring Vibration visual Usage profiles Supported Supported Key beep Yes selectable Yes selectable Volume control 8 levels 8 levels 8 levels 8 levels Features Message LED Red green yes yes yes yes Call log Local 25 entries 25 entries 25 entries 25 entries...

Page 162: ...ded 130 g battery and clip included 180 g battery and clip included 180 g battery and clip included Belt clip options none standard swivel none standard swivel Localization Supported languages English Czech Czech Czech German Danish Danish Danish Spanish Dutch Dutch Dutch French English English English Downloadable language one of 14 2 Finnish Finnish Finnish French French French German German Ger...

Page 163: ...04 Nokia BH 904 SonyEricsson HBH PV740 Peltor M2RX7 WS4 SonyEricsson HBH PV702 SonyEricsson HBH GV435 SonyEricsson HBH IV835 Plantronics Voyager510 Plantronics Explorer665 Nokia BH 201 Jabra BT8010 Motorola H350 Motorola H670 Samsung WEP4102 Features known to be networking with DECT R4 handsets and the legacy IP DECT system are Access of IP Office external directory e g LDAP Get time and date from...

Page 164: ...ity chargers exist Basic Charger o Charges one DECT phone 3720 and 3725 o Charge time 4 hours Advanced Charger o Charges one DECT phone 3720 and 3725 o Supports easy replacement of telephones o Connected to configuration tool PDM Portable Device Manager via USB or Ethernet o Charge time 4 hours Rackmount Charger o Same functionality as the advanced charger but for up to 6 DECT telephones 3720 and ...

Page 165: ... include IP Base Stations or handsets As such you must purchase the following items separately Two IP Base Stations at least one of the following DECT handsets 3725 3740 3749 3720 does not support the Site Survey mode Comcode Description Contents 70050121 6 DECT SITE SURVEY KIT V2 W BATTERY One carrying case Two brackets for placing the base stations on e g a door or on a tripod Two battery cables...

Page 166: ... be best received is defined as the active Base station To prevent the handset from rapidly switching back and forth between two base stations that are equally well received threshold values are used Handover between base stations occurs seamlessly whether a call is active or not DECT Networking An IP DECT telephone can travel from one office to another which is connected over a wide area network ...

Page 167: ...ription IP Office 8 1 2012 AVAYA All rights reserved Page 167 Issue 26 k 16 August 2012 Maximum simultaneous calls 100 May be limited by the available VCM voice compression channels for calls to non IP destinations ...

Page 168: ...ook entries in every handset 10 possible ring tones with temporary mute 4 level signal strength display Speaker and handset volume 3 levels and mute capability Manual and automatic key lock 1 minute timer Temporary ring tone muting Silent charging 12 menu languages Czech Danish Dutch English Finnish French German Italian Norwegian Portuguese Spanish and Swedish However in the Czech and Norwegian l...

Page 169: ...e features as the 3701 IP DECT handset but with the following differences Full handsfree speakerphone operation Headset connection 2 5 mm jack Vibrating alarm Personal phone book with 100 entries Access to system phone book Voicemail indication Choice from 30 ring tones Speaker and handset volume 7 levels and mute capability Automatic call pick up using a headset 10 menu languages Danish Dutch Eng...

Page 170: ...ephone and all the productivity benefits of their desk telephone in this next generation of wireless telephone solutions Wireless IP Terminals Users can have a choice of 2 WiFi telephones to meet their in building mobility needs Both support the 802 11 a b g standards and up to 12 lines or selected features Both of these handsets are resistant to dust and spraying water and therefore also suitable...

Page 171: ...nclude Unscheduled Automatic Power Save Delivery U APSD and Call Admission Control CAC which are also defined in the 802 11e standard Therefore the AVPP is required to ensure the timing and delivery of Avaya voice packets which is critical as the user hands off between APs and for improved battery life The AVPP also provides call admission control and allows the number of calls per AP to be config...

Page 172: ...adset o Over the ear headset Avaya IP Wireless Telephony Solution AWTS Open Application Interface OAI Gateway The AWTS Open Application Interface OAI Gateway enables third party software applications to communicate with the Avaya IP Wireless Telephones This serves as a two way messaging device Many companies provide applications that interface to your in house paging systems email and client serve...

Page 173: ...ed user interface Navigation and soft keys for simple access to frequently used operations Office quality speakerphone for handsfree operation 802 11a b g standard compatible Radio Frequency 2 4000 GHz b g or 5 8 GHz a FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 G 729a Wired Equivalent Privacy WEP 40bit and 128 bit and 802 11i PSK for secure communi...

Page 174: ...Avaya 3645 Wireless Telephone is a WiFi standard 802 11a b g telephone that runs using H 323 The 3645 supports all of the features of 3641 with the following additions Push to talk PTT functionality for workgroup communication Enlarged earpiece for operation in noisy environments Rubberized grips for improved ergonomics and durability 173 ...

Page 175: ...ns using H 323 The 3616 supports the following features Lightweight innovative design Simple to use 802 11b standard compatible Radio Frequency 2 4000 2 835 GHz SMI Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Transmit Power 100mw peak 10mW average Wired Equivalent Privacy WEP 40bit and 128 bit 2...

Page 176: ...ireless Telephone is a WiFi standard 802 11b telephone that runs using H 323 The 3626 supports all of the features of 3616 with the following differences Designed for industrial environments Ruggedized durable design Push to talk walkie talkie feature for broadcast communications between employees Note 3626 supports both R1 0 and R2 0 firmware on the set itself However as of R3 1 of IP Office only...

Page 177: ...of standby time 4 displayed operation modes indicating Talk Ringer On Off Battery Low and Message Waiting Single button access to fixed features Hold Transfer Conference and Redial 4 programmable buttons to access features on the PBX 20 Number Memory for quick and easy speed dialing 10 channels supporting up to 10 simultaneous conversations in overlapping radio coverage areas Headset jack Ringer a...

Page 178: ...to a number of features and functionality of the connected communications system A maximum of 5 Avaya 3810 wireless handsets can be connected to the same IP Office in any overlapping radio coverage area This phone is only available in the USA and Canada The Avaya 3810 is delivered as a single unit containing Base Unit Handset Telephone Cord Base Unit Power Supply Adapter Charging Stand Power Suppl...

Page 179: ...iness Series Terminals portfolio and has the following capabilities 2 4 GHz ISM Band WiFi friendly technology that enables the product to work in the vicinity of a wireless LAN with no interference Frequency hopping spread spectrum FHSS available on 90 channels for each base Operating range of 350 meters 1000 feet in outdoor clear line of sight 64 bit standards based security encryption Cellphone ...

Page 180: ... following components Digital Mobility Controller 080 081 DMC 080 supported in North America DMC 081 supported elsewhere Digital Mobility Controller 320 321 DMC 320 supported in North American DMC 321 supported elsewhere Basestation 4 channel Repeater 2 channel or 4 channel Handsets 3X16 displays Handset Accessories OA M Package Service Tool H W S W for handsets and repeaters Deployment Tool Conne...

Page 181: ... incremental growth is required 2 DMC 080 081 linked together will support 4 base stations and 16 handsets The DMC 320 321 will support 32 handsets and 8 base stations The DMC 320 321 can also be linked to expand up to 64 handsets and 16 base stations The DMC module provides power to each base station via twisted pair cable The base station can be located up to 4921 feet 1500 m from the DMC module...

Page 182: ...ust 2012 DMC080 081 2 8 8 180 000 20 000 DMC080 081 DMC080 081 4 16 16 360 000 40 000 DMC320 321 8 32 32 720 000 80 000 DMC320 321 DMC080 081 10 40 40 900 000 100 000 DMC320 321 DMC320 321 16 64 64 1 440 000 160 000 Coverage depends on the environment including building material and equipment ...

Page 183: ... channels and supports two or four simultaneous conversations while extending coverage from a base station by providing up to 50 percent additional mobility coverage Up to six repeaters can be registered to a specific base station in order to further extend base station range Repeaters are linked to the base station wirelessly so no physical connection is required Local power is required for each ...

Page 184: ...ia and New Zealand and 7434 South America Digital Mobility Handset 7449 A classic high quality rugged handset with a high level of functionality targeted at office hospital and customer support centers This handset has an IP 54 classification protection against dust and splashing water The 7440 is available in North America and Argentina only Equivalent handsets include the 4145 EMEA and Hong Kong...

Page 185: ...istration and Management OA M software package a Mobility Software Service Tool and a comprehensive Deployment Tool Operations Administration and Management Software Package The OA M software package allows the following aspects of the Digital Mobility solution to be managed Digital Mobility Controller administration Handset registration and subscription System backup and restore programming infor...

Page 186: ... systems Base station Repeater registration The Deployment Tool and the ability of the wireless handsets to provide coverage information provide effective tools for quick sure installations and coverage with minimal gaps or costly overlapping The Deployment Tool provides superior deployment to competitive offerings and will ensure a more cost effective more accurate installation ...

Page 187: ...fically designed for the navigator telephone user Navigators such as building receptionists and executive admin staff frequently manage calls for themselves and for groups of people The 9650 features built in button module functionality with one touch access to bridged appearances speed dials and feature keys The Avaya 9650 IP Telephone delivers advanced communications capabilities high definition...

Page 188: ...on Features Display 2 lines x 24 characters Fixed Feature Buttons 10 Conference Transfer Drop Redial Speaker Messages Hold Mute Volume Up Volume Down Programmable Feature Buttons DS telephones 2 plus an additional 12 programmable feature keys can be accessed via the FEATURE key IP telephones 2 Key Labels Icons and text used on fixed feature keys Display labels and icons used on 2 programmable feat...

Page 189: ...r Supply IEEE 802 3af Power over Ethernet PoE or individual power supply unit Avaya 1151 Series Codecs G 711 G 729a b QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection Auto negotiation provided separately for each por...

Page 190: ... matching the 6 physical display buttons IP telephones 24 in 4 switchable display pages of 6 matching the 6 physical display buttons Key Labels Icons and text used on fixed feature keys Speakerphone Two way handsfree speaker and microphone Hearing Aid Compatible Yes Message Waiting Indicator Yes can also be used as a ringing call alert indicator Personalized Ring Patterns Yes 8 Headset Socket Yes ...

Page 191: ...r supply unit Avaya 1151 Series Codecs G 711 G 729a b QoS Options UDP Port Selection DiffServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection Auto negotiation provided separately for each port 802 3 Flow Control Phone has priority over PC port at all time...

Page 192: ...rogrammable Feature Buttons DS telephones 24 arranged in 3 switchable display pages of 8 matching the 8 physical display buttons IP telephones 24 arranged in 2 switchable display pages of 12 matching the 12 physical display buttons Key Labels Icons and text used on fixed feature keys Speakerphone Two way handsfree speaker and microphone Hearing Aid Compatible Yes Message Waiting Indicator Yes can ...

Page 193: ...fServ and 802 1p q VLAN SNMP Support Yes IP Address Assignment Static or dynamic IP address assignment Ethernet Ports Two port full duplex 10 100 BaseT Ethernet switch for PC pass through connection Auto negotiation provided separately for each port 802 3 Flow Control Phone has priority over PC port at all times Special Features for 5621 SW and 4621 SW Display Backlight The display has a backlight...

Page 194: ...l 24 Call Appearance Feature buttons by displaying a column of 12 buttons at a time with a dotted line separating the two columns Common Features 24 Programmable call appearance feature keys Automatically labeled from the system no paper labels Connects directly to the associated phone Requires an Avaya 1151 Series power supply even for IP telephones already using Power over Ethernet PoE IP Office...

Page 195: ... of use of traditional telephones These telephones offer four superior desktop models along with two innovative software based solutions that bring VoIP to a user s computer or PDA The IP telephones include IP Phone 1100 Series The IP Phone 1120E and 1140E are IP color display telephones They offer a fully pixel based high resolution backlit display They are optimized for Web centric applications ...

Page 196: ...ys available Reliable LAN Power Options To ensure continuous phone service in mission critical environments the IP telephones can receive their power over the network cabling The Avaya family of Ethernet Switches BES 50 ERS2500 ERS4500 delivers power over the unused pairs of standard Category 5 UTP cables eliminating the need for the telephones to be connected to a power supply at the desktop Powe...

Page 197: ...isual ring indicator offers visual notification of incoming calls and messages Voice compression optimizes bandwidth and audio quality requirements Audio control center enables users to toggle quickly between the handset or headset and the speakerphone without audio interference Volume bar provides fingertip control of audio and ringer volume settings and LEDs clearly display handset headset speak...

Page 198: ...ature keys This allows access to selected IP Office features using a single key press If additional parameters are needed the user is guided using a dialog interface of feature request plus softkeys for e g confirmation Special feature key The supported features are also available pressing a feature soft key plus the appropriate feature code The feature codes are identical to the features codes fr...

Page 199: ...ence Meet Me supported F4 Call Forward F 4 cancel Call Forwarding All supported F5 Last Number Redial supported F60 Page no F61 F63 supported F66 Dial Voice Call supported F70 Transfer function supported on the phone but not using the feature code F74 Call Park Unpark F 74 Retrieve supported F75 Call Pickup Group supported F76 Call Pickup Extn supported F85 Do Not Disturb F 85 cancel supported F98...

Page 200: ...oduct Description IP Office 8 1 2012 AVAYA All rights reserved Page 200 Issue 26 k 16 August 2012 Feature Details Night Service Out of Service NS Group OOS Group Twinning supported Voicemail ON supported ...

Page 201: ...ations and Web browsing USB port for enhanced navigation and productivity Expansion Module Console Port Visual Alerting and Feature Status Indicator Lamps Integrated headset port for optional wired Headset Active Ethernet link LED indication Secure Tools Menu facilitates access to preferences administration 802 3af PoE Class 3 or local power options Desk and Wall Mountable Color Graphite with Silv...

Page 202: ... group of IP telephones Launched with BCM are now also available with IP Office They are tailored for the SMB market The 1200 Series provides a range of different telephones designed to address the needs of the SMB market with a broad feature set at competitive prices IP Phone 1220 is an intermediate IP phone targeted at most SMB employees The IP Phone 1230 is a premium IP phone for managers and a...

Page 203: ... Port Active Ethernet link LED indication Integrated headset port for optional wired Headset Compatible with optional Key Expansion Modules Visual ringing alerter Message Waiting Indicator 802 3af PoE Class 2 or optional AC local power options IP Key Expansion Modules for IP Phone 1200 Series LCD IP Key Expansion Module LED IP Key Expansion Module The IP Phone 1200 Series includes two Key Expansio...

Page 204: ...erved Page 204 Issue 26 k 16 August 2012 LED Paper Label Module for the IP Phone 1200 Series offers 18 keys per module with LED indicators for line status and an easy to use paper labeling system cascadable to 2 LED Paper Label KEMs on an IP Phone 1220 or 1230 ...

Page 205: ...l as integration with basic and advanced applications such as Messaging Intelligent Contact Center Computer Telephony Integration CTI and integrated voice and data solutions The telephones are now available also on IP Office and offer customers primarily another migration option from Norstar or BCM to IP Office Please note that those terminals do not work on all digital ports of IP Office but requ...

Page 206: ...lephone This alerting signal can be amplified and connected to external speakers to provide an auxiliary ringer function for the telephone The external speaker is connected with a two wire modular telephone cord to pins 3 and 4 of the external ringer jack The portfolio also offers tilt display new aesthetics a streamlined footprint new labeling strategy an audio control center with a headset butto...

Page 207: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 207 Issue 26 k 16 August 2012 F802 Group Listen F 802 cancel ...

Page 208: ...ave display buttons soft keys and it does not support headset or Handsfree The T7000 is used primarily in the EMEA not available in North America The T7000 supports the following features External ringer interface Message waiting indicator visual ringing lamp Dial up feature access Button Matrix The T7000 buttons are as follows Twelve dial pad buttons Volume control rocker type Hold button Release...

Page 209: ... ringer interface Message waiting indicator visual ringing lamp LCD with tilt Display The one line by 16 character display on the T7100 telephone provides call progress information Each character is generated from a matrix of 5 x 7 LCD dots under control of a built in controller chip on the module Button Matrix The T7100 buttons are as follows Twelve dial pad buttons Volume control rocker type Hol...

Page 210: ...erface Handsfree interface Message waiting indicator visual ringing lamp LCD with tilt Display The one line by 16 character display on the T7208 telephone provides call progress information Each character is generated from a matrix of 5 x 7 LCD dots under control of a built in controller chip on the module Button Matrix The T7208 buttons are as follows Twelve dial pad buttons Volume control rocker...

Page 211: ...ance icons 16 programmable buttons for lines features autodials 8 additional memory buttons for features autodials Expandable by adding T24 KIM Integrated BLF DSS Fixed buttons feature hold release Two line adjustable display w soft keys Built in speakerphone Message Waiting Indication Time and date displayed Built in headset Audio control center with mute hands free headset and volume bar Default...

Page 212: ...xceptional level of customer service IP Office does have the concept of Ordinary KIMs and Enhanced KIMs all buttons can have line appearances On IP Office there is an overall system limit of 1024 buttons of any kind of expansion module Digital IP T24 Product features BCM and Norstar compatible Two versions of the T24 are available Enhanced for line appearances and Ordinary for features and autodia...

Page 213: ...The Global version was available in all regions including NA as of the Early Mid 1990s until the End of Sale of the M7000 Series sets The Global and Non Global sets can best be identified through their contrast level Global version 9 Contrast Levels Non Global version 4 Contrast Levels Avaya recommends that Avaya partners make the end customers aware that the M7000 have reached the End of Life sta...

Page 214: ... of voice coverage The Conferencing Unit is a full duplex handsfree unit This feature allows voice to be heard and picked up at the same time providing faster response time and eliminating conversation collisions and losses The unit has a Feature Key that allows access to many of the same features found on the Business Series Terminals The Conferencing units connects to the same digital ports of I...

Page 215: ...ons LED IP key Expansion module for 1200 telephones 1220 1230 Up to 56 LED IP KEMs per system 18 buttons each up to 1008 buttons LCD IP key Expansion module for 1100 telephones 1120 1140 Up to 56 LCD IP KEMs 24s per system 18 buttons each up to 1008 buttons T3 Series All T3 telephones Up to 30 T3 DSS modules supported 36 buttons each up to 1080 buttons T3 DSS buttons are not included in the overal...

Page 216: ...e with caller display functionality can display the telephone number of the calling party if available Simple programming of IP Office can convert that numeric display in to the company name associated with that number Feature activation by analog telephones is via short codes IP Office is pre programmed with a default set of short codes but these can be changed to mimic a legacy telephone system ...

Page 217: ... to system features a redial button that allows automatic redial a hold button with a single associated light and a data jack on the rear of the telephone The 6219 phone adds 10 programmable dialing buttons and the 6221 phone adds a built in speakerphone with mute capability Analog Telephone Features 6211 6219 6221 Programmable buttons 10 buttons Program Keylock Pause Redial Speaker Flash Hold wit...

Page 218: ...or money without compromising on quality Their stylish design and rugged build quality make them a popular choice for buyers on a limited budget For sales enquiries and product information contact Interquartz at avaya enquiries interquartz co uk Basic telephone 9330 AV Visual Message Waiting Indication Locking mute button with LED indicator Last number redial Recall button Ringer volume adjust Rin...

Page 219: ...80 memories shows date time and new repeat answered unanswered calls Large 3 line LCD display IP Office feature activation through programmable keys 100 name and number personal directory 20 lockable direct access memories Full handsfree working Headset port Switchable Time Break Recall 100 200 300 600 ms Call timer Alphanumeric keypad Last number redial with 5 memories ...

Page 220: ... card for personalized logo printing Triple standard message waiting light high voltage reverse polarity and voltage drop 10 non volatile memories Ringer indicator light Ringer volume and pitch adjustment Last number redial and Recall button Hearing aid compatible Wall mountable no additional bracket required ELR TBR switchable MF Only ...

Page 221: ...rly useful in areas when co workers are working at another site Additionally many doorphones can be connected to station or trunk ports available on IP Office The Avaya IP Office system offers three doorphone solutions to choose from Avaya Universal Doorphone System North America Kalika Communications Doorphone Entry System EMEA DevConnect Partner Interquartz Doorphone EMEA DevConnect Partner Algo...

Page 222: ...d contact center solutions set the standard in sound quality and durability Avaya headsets are designed for maximum all day comfort and are available in styles that suit nearly any wearer and any usage pattern Whether you want the freedom to communicate handsfree while working at your desk or the ability to roam while talking you will find a solution that suits your individual needs Please check w...

Page 223: ...reless Telephone 3720 DECT R4 Wireless Handset EU24 EU24BL DSS Unit 3725 DECT R4 Wireless Handset 3740 DECT R4 Wireless Handset 3749 DECT R4 Wireless Handset 36451 Wireless WiFi Phone 3645 Ruggedized Wireless WiFi Phone The following Norstar BCM telephones are fully supported on IP Office R8 but might require special interface cards modules Not all of them are available for new sales and they are ...

Page 224: ...gital Mobility Controller N A DMC 320 Digital Mobility Controller N A Digital Mobility 1 9 GHz solution North America 1929 1930 MHz Digital Mobility Base Station 19 NAR Digital Mobility Repeater 49 Canada US Digital Mobility External Antenna 51 DMC 080 Digital Mobility Controller N A DMC 320 Digital Mobility Controller N A Digital Mobility 1 8 GHz solution Europe Hong Kong Australia New Zealand 18...

Page 225: ...ic UPN 3620 Healthcare Wireless WiFi Phone T3 Compact UPN T3 DSS Module For maximum cabling distances please refer to the IP Office Installation Manual Legacy Telephone Support The following telephones are not supported by IP Office Release 6 They may function but have not been tested with IP Office Release 7 0 and any faults reported with IP Office Release 7 0 will not be fixed 20DT Analog DECT u...

Page 226: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 226 Issue 26 k 16 August 2012 Chapter 7 Features and Call Handling ...

Page 227: ...en be popped up on the user s PC For those who are not tied to a desk Wireless handsets and twinning offer mobility around the office For those out of the office be it on the road or working from home comprehensive and easy to use call forwarding facilities PC Softphone and a remote access service allow them to remain in telephone contact and access centralized resources at all times Incoming call...

Page 228: ...to link to database software on the user s PC it is possible to have an automatic query performed on the supplied Caller ID and have the caller s record in front of the user before the call is answered For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld For users with a direct dial number routed to their extension that direct dial number is ...

Page 229: ...ked on the system to be picked by another user The call park facility is available through the user s telephone Avaya one X Portal for IP Office Phone Manager or SoftConsole Calls are Parked against a park slot number which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialing the park slot number For convenience Phone Manager has 4...

Page 230: ...stinctive ringing For analog telephones the distinctive ringing sequences used are adjustable For digital and IP telephones the distinctive ringing sequences are fixed as follows Internal Call Repeated single ring External Call Repeated double ring Ringback Call Single ring followed by two short rings This ring is used for calls returning from park hold or transfer It is also used for call back wh...

Page 231: ... sets only from the 1400 1600 2400 5400 4600 5600 9500 9600 and T3 Series 1403 1603 1603SW 2402 5402 4601 4602SW 5601 5602SW do not support Visual Voice On telephones that have a display but do not support visual voice operation use of the button for user mailbox access using voice prompts and for direct to voicemail transfer during a call is supported does not include T3 and T3 IP telephones Feat...

Page 232: ... displayed on selected display telephones Phone Manager and SoftConsole that call the user Most supported feature telephones give the option of adding some text for example At lunch until 16 00 When a user has an absence text message set call processing is not affected to the user and they still have the choice of using features like Do Not Disturb or Forward on No Answer as appropriate Telephones...

Page 233: ...use this feature the User must be configured as a member of the hunt group by the systems administrator it is not possible for a user to arbitrarily join a hunt group that they have not been identified as a member of Call Waiting A User may not want people calling them to receive busy tone if they are already on another call but have the call receive ring tone and have some kind of alert that ther...

Page 234: ...lows a user if permission through IP Office Manager is given to join an existing conversation whether this is an internal or external call A user with the Can Intrude option can join a call on any extension on the system however a User with Cannot be Intruded setting would prevent others from joining their call Inclusion This feature enables selected users to intrude on calls that are already in p...

Page 235: ...Reporter CCR Features handled by the telephone itself are not affected by Hot Desking e g call log and phone speed dials Relay On Off Pulse IP Office is fitted with two independent switch outputs for controlling external equipment such as door entry systems Control of these switches is via allotted handsets allowing the switches to be opened closed or pulsed as required Control of switches is also...

Page 236: ... in Do Not Disturb the secondary phone will not ring Please refer to the Mobility Chapter for more details Internal Twinning This is typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension e g DECT When a call is made from either twinned phone the call will appear to have come from the primary phone Other...

Page 237: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 237 Issue 26 k 16 August 2012 Mobile external Twinning Mobile Call Control Mobility Callback Avaya one X Mobile Client Support ...

Page 238: ...uttons Used to handle multiple incoming and outgoing calls from a user s extension Bridged Appearance Buttons Used to match the call appearance buttons on a colleagues extension Call Coverage Buttons Used to indicate unanswered calls ringing at a colleagues extension Line Appearance A Line Appearance is a representation of a trunk line on the IP Office system where the indicator tracks the activit...

Page 239: ...ws a ringing call the bridged appearance button will also show the ringing call and can be used to answer that call Similarly if the bridged appearance button is used to make a call the call activity is shown on the matching call appearance button The call appearance button user can join or takeover the call using their call appearance button Bridged appearance buttons allow paired manager secreta...

Page 240: ... a valid account code before making external calls By using IP Office Short Codes it is possible to identify certain numbers or call types as requiring a valid account code before permitting the call to proceed for example long distance or international numbers Analog phone users can only enter account codes before making a call or in response to an audible system prompt to enter a code when makin...

Page 241: ...ter quality at specific times of day Multiple carriers are supported For example local calls are to go through one carrier between specific hours and international calls through an alternative carrier Carrier selection using 2 stage call set up via in band DTMF is possible It is possible to assign specific routes on a per user basis e g only allow expensive routes to be used by critical staff Maxi...

Page 242: ...ld otherwise go to voicemail Benefit Any unanswered calls will be routed to an operator or a Group of operators For example local government offices prefer to provide a personal service rather than voicemail Forward on Busy If enabled this forward will be triggered when the user is busy and another call is routed to them but does not include calls for a hunt group that they may be a member of A us...

Page 243: ...lephones and still participate in the hunt group as if in the office Follow Me Follow Me gives mostly the same behaviors as the user s home phone Paging hands free answer etc whereas Forwarding doesn t Follow Me is typically used when a user is going to be working away from their desk for example in a workshop All the call settings the user has on their main phone will apply to calls that follow t...

Page 244: ... X Portal for IP Office and the speed dial icons within the IP Office Phone Manager and SoftConsole applications also act as BLFs When the icons are associated with internal users the icons will change to indicate the current status of the users Avaya one X Portal for IP Office shows these conditions State Icon Description Available available The status indicates that you are available and can be ...

Page 245: ... usually the system default setting will be applicable to all telephones however it is possible to have language set on an extension by extension basis this will also change the language of menus for IP Office Voicemail Centralized Personal Directory Feature The IP Office Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user A dir...

Page 246: ... one X Portal for IP Office or the Directory List in Phone Manager or on the display phone Directory to speed dial this number Description External directory entries can be obtained from up to three different sources for each IP Office o Locally stored in the IP Office configuration Created and edited using IP Office Manager or by selected 1600 T3 or Avaya one X Portal for IP Office users o Tempor...

Page 247: ...change some of the phone settings themselves For example button programming The range of changes that the user can make depends on the phone type in use On Hook Dialing Avaya digital and IP telephones allow the user to make calls by just dialing the number on the keypad without having to lift the handset or pressing a speaker button Usually the call progress can be monitored using the speaker in t...

Page 248: ...rity call joining a queue unless the option Assign Call On Agent Answer is selected for that hunt group A Priority Promotion Timer can be configured to increase the priority of calls which have been in the queue for more than a defined time An optional tag can be added to calls on the Incoming Call Route which can be displayed on the alerting telephone Hunt Groups A hunt group is a collection of u...

Page 249: ... user dialing the appropriate short code by any extension or by specific users Time Profiles Time Profiles can be used to define when a Service Hunt Group Least Cost Route Conference Bridge or a user s dial in facility are operational For example a time profile can be used to route hunt group calls to a manned extension or voicemail outside of office hours or be used to apply different Least Cost ...

Page 250: ...ode or programmed against a button on an Avaya digital or IP phone with programmable buttons Use of the feature is subject to IP Office intrusion control settings the user acquiring the call must be set to be able to intrude and the user whose call is being acquired must be set to can be intruded Acquire call works in two ways invoked with or without a number Without a value in the number field Th...

Page 251: ...gent needs coaching support training or when the supervisor needs to intrude to give instructions to an agent The caller may still talk to the agent but the caller will not hear what the supervisor is saying The agent will be able to hear both the caller and the supervisor Description The feature enables users on a call to intrude and listen depending on the configuration of the end users i e whet...

Page 252: ...can be overridden by individual user short codes User and User Rights short codes are only applied to numbers dialed by that user For example they are not applied to calls forwarded via the user System Short Codes These are available to all users on the IP Office system They can be overridden by user or user rights short codes Post Dialing Short Codes When any the short code above result in a numb...

Page 253: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 253 Issue 26 k 16 August 2012 Chapter 8 IP Telephony ...

Page 254: ...t a flexible approach and results in a lot of infrastructure investment that the telephone companies need to recoup via the cost of access charges and calls The Internet has changed this where data services have driven down access charges and allowed voice to travel for free over a multipurpose data network Packet Switched Telephony Unlike circuit switched connections which always require use of d...

Page 255: ...the LAN There are two basic types of IP telephones A physical telephone which looks very similar to a standard telephone IP Hard Phone A software application IP Office Video Softphone which runs on the user s PC allowing them to use either a headset microphone to make receive calls anywhere they have IP connection IP telephony has the advantage of allowing extensions to be deployed both locally an...

Page 256: ...stration requests to a Gatekeeper which then authenticates accepts or rejects their request to become a member of the zone Once accepted a telephone wishing to make a call sends a call set up message to the Gatekeeper which then determines how to route the call and will then send an alert to the called telephone or if the call is to a non H 323 telephone establish the call via a Gateway within the...

Page 257: ... sets Fast Start When fast start is supported by an IP extension this facility reduces the protocol overhead allowing an audio path to be established more quickly Out of Band DTMF When out of Band DTMF is configured on an IP extension the extension will signal to the other end of the connection which digits need to be regenerated by a local DTMF generator on behalf of the sending IP extension This...

Page 258: ...personalizing the display with the personal or system directory name and seeing the default CLID Enhanced CLIR Enable SIP Trunk PAI and Privacy headers by default and format From PAI and Privacy This feature allows caller and calling party anonymity while still providing the necessary billing and traceability information E911 services to the network This enhancement aligns the functionality with i...

Page 259: ...negotiate RFC 4028 for session refresh over SIP Trunks It can either be the refresher or will expect UPDATE messages from remote party depending on negotiation The session will be terminated if IP Office doesn t receive an UPDATE 200 OK message for session refresh In earlier IP Office releases RE INVITE messages were used as the refresher IP Office 8 1 is now RFC 4028 compliant By default UPDATE S...

Page 260: ...fice will now support additional levels of authentication by broadening the scope of message types to which the IP Office will respond All methods shall support presence of proxy authorization headers except Cancel RFC compliance At present Invite Re Invite Update and BYE shall support the presence of such headers Before the introduction of these changes IP Office did not support challenges for Up...

Page 261: ...icates and registers the IP phone often directly related to a specific user when it comes online and then stores information on the telephones logical identities Proxy Server A proxy server takes SIP requests processes them and passes them downstream while sending responses upstream to other SIP servers or devices A proxy server may act as both a server and a client and can modify a SIP request be...

Page 262: ... fast and efficient Successful registration of an endpoint will consume one third party license On one IP address several extensions can register with IP Office each consuming a license This enables the connection of SIP terminal adapters with more than one analogue port giving a different extension number to each of the ports Advanced features SIP endpoints support a number of extended features a...

Page 263: ...RFC 3323 Privacy for SIP PAI and draft ietf sip privacy 04 RPID For codecs supported refer to chapter to VoIP Standards Supported While great care has been taken to be compliant with SIP standards no guarantee can be given that all devices claiming support of SIP will work flawlessly The SIP standard is constantly evolving with new features and methods introduced Also while being standard complian...

Page 264: ...ger s office Video in a Small Community Network Calls e g between two Avaya 1010 telephones in the headquarter and a remote Office on the SCN Video Conference leveraging the Avaya 1040 Video Conferencing system One user can use the 1040 while three other users are e g in remote locations on a SCN home office etc Multi party video call using the softclient based video conferencing capability In thi...

Page 265: ...functionality While with most devices hold and transfer works this is of course depended on the tested device IP Office feature access codes are available for Video telephones and e g call forwarding will function with video devices Forward to voice mail will work but will only record audio streams no video calls IP Office supports a single video call per session only No dual Video channels for e ...

Page 266: ... customers who need a small to medium branch solution networked to an Avaya Aura Core including Avaya Aura SM to position the Avaya B5800 product The B5800 is based on the IP Office platform but provides advanced SIP interoperability and functionality with the Avaya Aura Core product including Session Manager Communication Manager and legacy Nortel products such as BCM CS1000 and Call Pilot IP Off...

Page 267: ... to BCM SIP o BCM to BCM SIP or SIP MCDN o IP Office to IP Office H323 SCN or SIP o It is not possible to network IP Office and BCM via the MCDN or SCN protocol directly Platform Requirements o IP Office Release IP Office 8 1 Edition Essential Preferred Advanced and Server Edition o BCM Release BCM50 and BCM450 6 0 Centralized Voicemail o The IP Office system may use a centralized Voicemail PRO sy...

Page 268: ...t TCP Note IP Office to CS1000 using H 323 or PRI trunks is not supported Platform Requirements o IP Office Release IP Office 8 1 Edition Essential Preferred Advanced and Server Edition o BCM Release BCM50 and BCM450 6 0 o CS1000 Release CS1000 7 5 with NRS Centralized Voicemail Centralized Voicemail for all IP Office systems in the SCN network BCM systems may use centralized voicemail of the CS10...

Page 269: ...uipment with the IP Office system With the Remote Worker feature enabled remote 9600 H 323 IP Phones can connect to the IP Office system even if the IP Office is located behind a NAT router The sets are authenticated on the IP Office in the same way as sets in the private network The IP Office will determine that a set is located outside the private network based and relay the VOIP RTP traffic to ...

Page 270: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 270 Issue 26 k 16 August 2012 ...

Page 271: ...N telephones offer the full IP Office telephony features that are available on IP Office IP telephones at the user s desktop in a remote location like a home office There is no restriction on VPN phone usage VPN Phone is ideal for IP Office customers supporting work at home users Virtual Office workers Remote workers Remote call center Business continuity support Very small locations that require ...

Page 272: ... SBCE VoIP FAQ Network Requirements Quality of Service QoS is a measure of the performance of a network that reflects the availability of network service and the quality of network transmissions The term itself refers to a number of networking technologies and techniques and does not necessarily restrict itself to any single protocol or standard There are a number of measures that can be taken on ...

Page 273: ...head LAN WAN bps Overhead WAN Algorithmic Delay milli seconds G 723 1 6 3K 24 Bytes 33 33 20 800 225 9 867 54 80 G 729a 20 Bytes 50 29 600 270 13 200 65 40 G 711 64K 160 Bytes 50 85 600 34 69 200 8 20 G 722 64K 160 Bytes 50 85 600 34 69 200 8 20 Typical Bandwidth Required For Video Calls This is for Video transmit only To the Video part the audio channel needs to be added Video bandwidth needed pe...

Page 274: ...sign is both sound and reasonable Measurement of packet loss jitter and delay over the course of multiple days and measured on a per minute basis A graphical representation of the data is the preferred output method Examination of QoS Class of Service CoS parameters in place in the network Summary of findings and possible actions to correct problems The assessment should leave you confident that t...

Page 275: ... H 225 0 1998 Call signaling protocols and media stream packetization for packet based multimedia communication systems H 245 1998 Control protocol for multimedia communication Session Initiation Protocol Audio CODECs o G 711 A Law Mu Law 64K o G 723 1 MP MLQ 6 3K o G 722 Silence Suppression Fax Relay IP Office to IP Office Fax Transport over IP T 38 Fax support SIP trunks and SIP endpoints Local ...

Page 276: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 276 Issue 26 k 16 August 2012 Chapter 9 Public and Private Voice Networks ...

Page 277: ...an making it easy to call co workers anywhere on the network and improve customer service Consistent user experience by sharing the same telephones and messaging interface as in headquarters A user defined central directory that is automatically synchronized Automatic Route Selection to optimize routing and bandwidth management Centralized voicemail and or the ability to network voicemail systems ...

Page 278: ...rfaces are typically configured to use QSIG signaling between sites QSIG provides a level of voice feature transparency between PBXs and is the favored signaling standard within multiple vendor and international voice networks The IP Office E1 or T1 module terminates a QSIG connection with a 120 ohm RJ45 interface IP Office supports the following QSIG services across this network Simple Telephony ...

Page 279: ...lly mutually exclusive with the DDI DID service and provides up to 10 numbers for routing purposes very similar to DDI DID Additional ISDN features The following ISDN features are supported by IP Office 4 0 and later on both PRI and BRI trunks Note that availability of these features is dependent on availability and support from the ISDN service provider for which there may be charges Malicious Ca...

Page 280: ...e T1 trunk to be shared between data and voice services North American Primary Rate Interface Provided by the IP400 PRI T1 and IP500 Universal PRI cards IP Office supports Primary Rate ISDN trunks on 5ESS or DMS100 central office switches provided by AT T Sprint WorldCom and other Local Telcos Channels can be pre configured for the supported services or negotiated on a call by call basis Special S...

Page 281: ...heir phone type to make and receive SIP calls SIP trunks are handled like any other line on IP Office affording all the call routing and toll control needed to manage inbound and outbound calls SIP trunks on IP Office require the provisioning of voice compression channels through the installation of VCM modules within the control unit A license for the maximum required number of simultaneous SIP c...

Page 282: ...Option 3 Connection to the ITSP over NAT using 3rd party STUN Simple Traversal of UDP through NAT servers in the network to discover the NAT mechanism being used Option 4 Connection to the ITSP through a router equipped with an Application Level Gateway ALG which transparently resolves all NAT issues ...

Page 283: ...am conducts testing with ITSP s to establish compatibility with IP Office To access Application Notes for tested solutions please follow the steps outlined below 1 Go to http www avaya com devconnect 2 Click on the Tested Solutions Link on the left hand side of the screen 3 Click the Solution tab 4 Select IP Office under Solution Platform Select Service provider Platinum and Service provider Gold ...

Page 284: ...urity Centralized management and proactive fault management via SNMP IP Packet based voice networking between IP Office sites can be achieved through VoIP across the campus LAN or VoIP across the public network VoIP networking across IP network or WAN VoIP across the LAN In a factory or campus environment voice calls can sent over 10 100 Mbps LAN connections on systems equipped with optional Voice...

Page 285: ...ed approach allows interoperability within mixed vendor networks The basic supplementary service features supported by H 323 and SIP on IP Office to IP Office IP trunk links are listed below Basic call set up voice Call Hold local Call Transfer local Called Calling Name Called Calling Number Additional features can be added through the use of IP Office Small Community Networking see the following ...

Page 286: ...ffice Centralized Voicemail Preferred Edition Support for mailboxes call recording dial by name and auto attendants Remote queuing on remote systems is also supported Distributed Backup Voice Messaging Internal Directory Absence Text Message Anti Tromboning Distributed Hunt Groups Hunt groups can include users located on other IP Office systems within the network Note that Distributed Hunt Groups ...

Page 287: ...ile setting as configured on their home system All System B users Personal contacts Call Logs will continue to be available 1600 Telephones For Multi Site Networks SCN VCM modules are required in all systems being connected The IP lines may be configured in a start or a meshed configuration One of the advantages of a meshed configuration is that it removes the risk of a single point of failure wit...

Page 288: ...an be used to link multiple Small Community Networks together Functionality between the communities is governed by the QSIG feature set IP500 Voice Networking License On IP500 and IP500 V2 systems Multi Site Networking SCN requires one or more additional licenses QSIG H 323 and Multi Site SCN capabilities are not enabled by default in the IP500 and IP500 V2 An additional license is required to ena...

Page 289: ...types G 711A G 711MU G 729A and G 723 1 6K3 The features currently supported are Desk to desk dialing basic voice call Calling Connected Party ID number Calling Connected Name Presentation Call Hold Call Transfer These features allow for simple networking needs between IP Office remote branches to a DEFINITY ACM at the main site QSIG networking using T1 E1 links TDM Alternatively QSIG may be favor...

Page 290: ... ARS provides automatic fallback to an available trunk e g analog trunk fallback if a T1 or SIP trunk fails or use PSTN for SCN fallback Multiple carriers are supported For example local calls are to go through one carrier between specific hours and international calls through an alternative carrier Carrier selection using 2 stage call set up via in band DTMF is possible It is possible to assign s...

Page 291: ...r of the called party Often linked numbering schemes are used in very small networks 5 sites with less than 500 extensions With node numbering schemes each site is given a node ID and this is prefixed by the user when dialing extensions at other sites In this way extension numbers can be replicated across sites while still appearing unique across the network Node numbering schemes are common in la...

Page 292: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 292 Issue 26 k 16 August 2012 Chapter 10 Data Networking Services ...

Page 293: ...rs being aware of when calls begin or end The rules for making calls how long to keep calls up etc are configurable within IP Office It is possible to have several different routing destinations or paths active at any time linking the office to other offices and the Internet simultaneously Internet Access While the telephone is still the number one business communication tool Internet access is be...

Page 294: ...t if a user always remotely accesses the office from a single location e g their home then after login verification the system will disconnect their call and dial them back In addition to the added level of security dial back provides it can also be an excellent method of consolidating remote access charges onto the central office telephone bill In addition to remote access from Telephone Adaptors...

Page 295: ...provided with a server side certificate authentication A radius server will then validate the username password upon connection request initiated from the IP Office Once the credentials are validated the secure remote access is established System Requirements At a minimum the partner needs to ensure that a broadband connection is available at the customer site A partner deciding to host the server...

Page 296: ...with a wide range of 3rd party routers PPP is used over leased line circuits where a single channel is used to connect the two locations together e g A single channel maybe a 64K channel on a dial up circuit or a 256K leased line etc Multi Link Point to Point Protocol ML PPP IP Office supports Multi Link PPP allowing additional calls to be made where bandwidth greater than a single channel is requ...

Page 297: ...emple Ziv to provide greater throughput on slow speed wide area network links Bandwidth Allocation Control Protocol BACP Bandwidth Allocation Control Protocol allows the negotiation with the remote end of the data call to request additional calls to be made to improve aggregate data throughput Callback Three types of call back are supported LCP Link Control Protocol After authentication the incomi...

Page 298: ...content IP Office allows the configuration of as many firewalls as needed through IP Office Manager This permits different security regulations to be applied to individual dial in users and data services Light Weight Directory Access Protocol LDAP IP Office supports LDAP directory synchronization This allows the telephone number Directory names and telephone numbers held in IP Office to be synchro...

Page 299: ...Office systems support up to a total of 256K worth of encrypted traffic to multiple locations Initially inter working is supported only between IP Offices that are connected either directly on a WAN port or via the LAN using a 3rd Party router IPSec is optional and enabled on IP Office through a License Key Note Check with Avaya for supported scenarios and 3rd party devices VPN Layer 2 Tunneling P...

Page 300: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 300 Issue 26 k 16 August 2012 Chapter 11 Unified Communications Module ...

Page 301: ... pre requisite Essential Edition system license is required for proper UC Module operation The UC Module integrates with existing IP500 V2 Control Unit One 1 module per chassis SW loaded on UC Module on SSD card or via Ethernet from support avaya com one X Portal for IP Office User Packages are supported User Packages and Mobility will require user package licenses The UC module will support up to...

Page 302: ...b Campaign VRLA Authentication Contact Store can talk to Preferred Edition system running on Linux but manual steps must be taken to properly setup the Linux system with shared folders VPNM Specifications Intel ATOM Processor Z680 1 6GHz CPU 2GB DDR 32 GB SSD Flash memory 380 hours of voicemail storage accounting for logging which will use storage ...

Page 303: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 303 Issue 26 k 16 August 2012 Chapter 12 Applications Server ...

Page 304: ...ions and multi site deployments not currently supported with the new IP Office Unified Communications Module Avaya will continue to be the source of supply for the servers running Avaya applications providing value added services in terms of the configuration and optimization of the complete solutions we offer to our customers The Applications Server is Linux based and Avaya supported simplifying ...

Page 305: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 305 Issue 26 k 16 August 2012 Chapter 13 User Call Control Applications ...

Page 306: ...nt that delivers an innovative interface for real time communications for Windows and on the iPad It enables users to handle phone calls instant messages presence enterprise contacts and launch e mail all from the same interface one X Portal for IP Office The Avaya one X Portal for IP Office is an application that provides users control of their telephone from a networked PC Avaya one X Portal for...

Page 307: ...enter Touch Tones DTMF digits in an active call Active calls can be easily parked by clicking on a park slot whilst displaying the active call Four Call Park slots zones which can be shared between users and operators or within a department on the same IP Office system further add to the ease with which the entire call handling process is streamlined with Avaya one X Portal for IP Office Such park...

Page 308: ...ler to the Personal Directory The call log shows the actual call history independent of whether the user was logged in at the time or not The call log is centralized and also available on the desktop phone Calls are ordered in 4 tabs All all calls Incoming Outgoing Missed Each tab can be ordered by name number time of the call duration number of calls and call type The order can be ascending or de...

Page 309: ...ew saved and old voicemails received and provides access into the user mailbox allowing the user to play rewind fast forward save and delete messages The voicemails can be ordered by state new saved read private urgent caller called party time and length The order can be ascending or descending The user can easily call back the caller who left a message from the message gadget ...

Page 310: ...Personal Directory and the System Directory as you enter a name or number in the box at the bottom of the tab only matching directory entries will remain in view With the External Directory you must enter a name or number to perform a search The user can make a call directly from the directory gadget by clicking on the number associated with the entry If more than one number is available for this ...

Page 311: ...ot logged into the extension on the phone system Calls to you are redirected to voicemail if available Otherwise the callers receive a busy tone You cannot make calls However you can still use Avaya one X Portal for IP Office to alter your configuration settings Ringing This status indicates that the phone is ringing and you have an incoming call Unknown unknown This status indicates that your pre...

Page 312: ...Portal for IP Office user with a MyBuddy icon MyBuddy is a virtual person that responds to commands entered by the user in his her chat window MyBuddy is always online available has an Avaya Avatar and has a status message of Type help for a list of commands A user can type in commands for call management to place a call find a person list missed calls etc ...

Page 313: ...Agent Control Gadget If the user is also a Customer Call Reporter agent this gadget is displayed Users can use it to see their current agent state and change that state In Agent Control Gadget Agents are offered the ability to set their state as Available After Call Work Busy Not Available It can also be used to change the membership status in the different Customer Call Reporter queues to which t...

Page 314: ...ffice for IP Office enables extensibility by allowing a user to add 3rd party gadgets to the Avaya one X Portal for IP Office This allows a user to improve productivity by combining his her Unified Communications workspace with the personal workspace An external gadget is a pre built piece of code that is remotely hosted and interacts with a third party website to provide added functionality to a ...

Page 315: ...l not answered o Voicemail ringback o Voicemail Outcalling o Voicemail to be listened to on PC or on phone o Active Greeting The user can choose which recorded greeting to make active Call Pick Up on off Call Assistant The one X Call Assistant is an application that performs a range of functions even if you have not logged into Avaya one X Portal for IP Office using the browser When you make and r...

Page 316: ... Telephony User Status Custom Presence status Presence from calendar mining Presence from other supported networks Send Instant Messages IM to internal users Yes requires LCS 1 Yes requires LCS 1 IM to internal and external users from supported Presence networks Telecommuter mode Yes not PC Softphone Yes Mobile Twinning Configuration Yes Call Pick Up Yes Compact mode Yes Yes Call Assistant Persona...

Page 317: ...ortal for IP Office supports the following browsers Microsoft Internet Explorer versions 7 8 and 9 Mozilla Firefox version 3 0 and above Apple Safari 4 0 and above o The server requirements for Avaya one X Portal for IP Office deployments up to 200 users are Intel Pentium D945 core AMD Athlon 64 4000 with 4 GB RAM and 20 GB free hard disk space OS supported Windows Server 2003 or 2008 32 and 64 bi...

Page 318: ... numbers Get notifications for incoming calls with options to accept or reject Listen to voicemail View Call history Export Outlook contacts to Avaya one X Portal for IP Office Server Show presence of users Telephony presence User presence of other system contacts User presence published by contacts on other presence networks e g GoogleTalk Calendar presence Collapse plug in window to avoid captur...

Page 319: ...l history Click to dial from any contact or phone number within Salesforce com portal Screen pops of customer information contact case etc on caller id and name for inbound and outbound calls The screenshot below captures the Salesforce com Portal with the phone integrated to IP Office The Avaya IP Office Plug in for Salesforce com can be downloaded from the Desktop Integration tab of the Avaya on...

Page 320: ...move IP Office Video Softphone is part of the Teleworker and the Power User package An applicable Teleworker Power User license for the user of the IP Office Video Softphone is required however IP Office Video Softphone does not require any additional license e g no Avaya IP station license IP Office Video Softphone can run in two different operating modes client mode and application mode IP Offic...

Page 321: ...IP Office It is also the preferred operation mode for users who want to smoothly migrate from their desktop phone or who use IP Office Video Softphone only occasionally and prefer a phone centric user interface with optional dial pad and standard phone feature keys The picture below shows the IP Office Video Softphone with dial pad and feature keys plus a view of the new Speed dial tab to illustra...

Page 322: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 322 Issue 26 k 16 August 2012 ...

Page 323: ...r within an IP Office Small Community Network The IP Office Video Softphone also provides the ability to establish video conference calls with up to six participants Video adds a new level of interaction to the standard phone communication so this is especially useful for users working from a remote location needing to get in touch with colleagues in the main site or when used in an IP Office Smal...

Page 324: ...ls to be made or answered even when the screen saver of a PC is activated and the PC is locked Until the PC is unlocked no screen will be shown but ringing calls can be accepted through e g a headset with hook switch Licensing and Provisioning IP Office Video Softphone forms part of the Teleworker or Power User profile A user can log onto the IP Office Video Softphone using their normal username a...

Page 325: ... USB handsfree unit for handsfree operation It is possible to switch between the sound devices at any time during the call For alerting in addition to that the PC speakers can be activated to ring the phone For ease of use similar to desktop telephones IP Office Video Softphone supports USB devices for audio as well as for call control e g accepting and terminating a call IP Office Video Softphone...

Page 326: ... All rights reserved Page 326 Issue 26 k 16 August 2012 Supported Languages Currently the following languages are supported English French Italian Portuguese Russian Simplified Chinese Spanish The product will support more languages in the future ...

Page 327: ...e 50 MB Operating System Mac OS 10 6 Snow Leopard Connection IP network connection broadband LAN wireless Sound Card Full duplex 16 bit or use USB headset For HD video the minimum requirements are Intel Core 2 Duo 2 3 GHz or equivalent hardware video acceleration camera and 2GB RAM Note that these are recommendations Depending on other applications on the Mac IP Office Video Softphone cannot guara...

Page 328: ...eatures such as IM presence and enterprise contacts are provided by the one X Portal server If one X Portal server is unavailable either due to licensing restriction or connectivity issues the Flare Communicator client will work in a telephony only mode providing only telephony features Flare Communicator for Windows Flare Communicator for Windows integrates voice presence IM and directories into ...

Page 329: ... and user presence of IP Office users Set your telephony and user presence IM between IP Office soft clients 2 party Escalate from an IM message to a voice call Launch emails from a spotlight or contact card Installation and Configuration For installation of Flare Communicator for Windows Download and install the application from the Avaya support site at http support avaya com or Configure the ap...

Page 330: ...tion capabilities to the iPad tablets for IP Office customers It is a software only solution that can be easily downloaded from the Apple App Store and is the first step in extending the Avaya Flare Experience to non Avaya devices With Flare Communicator IP Office customers can use iPad devices for Easy ubiquitous access to the real time communications tools they rely on every day phone presence I...

Page 331: ...n settings by providing the IP Office 500v2 or IP Office on Linux IP address and port domain dialing rules optional enterprise directory settings optional on the Settings tab Operating System and Device Support Flare Communicator for iPad will be supported on the following Apple iPad tablets and Operating System versions iPad2 or newer with iOS 5 0 Localization Flare Communicator iPad for IP Offic...

Page 332: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 332 Issue 26 k 16 August 2012 Chapter 14 Receptionist ...

Page 333: ...ion and available call actions to simplify call handling and give the appropriate response to the caller With this easy to use software tool the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner SoftConsole can be minimized in the Windows system tray when not in use but will pop up on the screen when a call is r...

Page 334: ...h will include the following information Calling Name The system directory name associated with the calling number Calling Number The telephone number of the call originator Called Name The system user name or hunt group name associated with the called number Called Number The extension number the incoming call has been routed to by the system Call Status States the progress of a call The border a...

Page 335: ...perator may be answering calls on behalf of more than one company To ensure the call is answered with the correct company name a script file can be created with the company name details The script is displayed whenever a call is received for that company Conferencing Within SoftConsole calls can be conferenced when held or a conference can be created through the two conference rooms o Conference H...

Page 336: ...nread User voicemail messages User status information for example Busy DND and Forwarded is indicated by the various icons used Up to 10 tabs with 100 icons on each tab are supported Park Slot Panel The park slot panel can contain up to 16 system wide park slots with specific Park ID s for each slot Call History SoftConsole s call history keeps a combined record of up to 100 incoming outgoing and ...

Page 337: ... of 16 The operator is also able to assign which numbers are used to access each park slot and where the slot appears in the park slot panel BLF Groups This tab allows the operator to create and edit BLF groups Door Entry This tab allows the operator to configure up to two door entries Directories This tab enables the operator to choose access to the following directories SoftConsole local directo...

Page 338: ...e modified or new templates can be created Specify the maximum length of call notes IP Office supports a wide range of different telephone types These have different display sizes so the operator can define the character length of messages sent to each user according to the type of phone they use System Tray working The application can be minimized and left running in the system tray so that it ca...

Page 339: ...any updated information with regard to Operating Systems Service Packs or PC hardware o Refer to Technical Specifications section of the Product Description for Operating System and Hardware requirements A maximum of four SoftConsole applications can be run per system An IP Office license controls the number of simultaneous SoftConsole users SoftConsole requires a SoftConsole license for each user...

Page 340: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 340 Issue 26 k 16 August 2012 Chapter 15 Computer Telephony Integration ...

Page 341: ...or one phone The software components are supplied with the IP Office system on the User CD and do not required a license key for use TAPILink Pro Provides third party CTI support for TAPI 2 1 and 3 0 These components are identical to their first party equivalent the presence of the CTI Link Pro RFA license key which can be purchased in the usual way for products enables this additional functionali...

Page 342: ...d can also redirect it to another location TAPILink Pro also supports additional TAPI functionality that is not available through TAPILink Lite This functionality is supported through the LineGetLineDevStatus and LineDevSpecific calls The additional features are Agent login Agent logout Set and retrieve divert destination Set and retrieve extended divert status Forward All Calls Forward on Busy Fo...

Page 343: ...ll lineDial lineDrop lineGetAddressCaps lineGetAddressID lineGetAddressStatus lineGetAppPriority lineGetCallInfo lineGetCallStatus lineGetDevCaps lineGetID lineGetLineDevStatus lineHold lineInitialiseEx lineMakeCall lineNegotiateTAPIVersion lineOpen linePark lineRedirect lineRemoveFromConference lineSetAppPriority lineSetAppSpecific lineSetCallPrivilege lineSetStatusMessages lineSetupTransfer line...

Page 344: ...llInfo get_Address get_CallState get_CallInfoString SetCallInfoBuffer ITBasicCallControl Connect Answer Disconnect Hold SwapHold ParkDirect Unpark BlindTransfer Transfer ITCallStateEvent get_Cause get_State get_Call ITCallNotificationEvent get_Call ITCallInfoChangeEvent get_Call ITCallHubEvent get_Event get_Call Notes TAPILink Lite can be used from C C and Delphi Visual Basic cannot directly use T...

Page 345: ...Ring back sequence number No answer timeout period Wrap up time period Can intrude flag Cannot be intruded upon flag X directory flag Force login flag Login code flag System phone flag Absent message id Absent message set flag Voicemail email mode User s extension number Users Locale Forward number Follow me number Absent text Do not disturb exception list Forward on busy number User s priority Nu...

Page 346: ... internal call 11 B list possible targets for the call 36 Time stamp 12 A slot channel 37 Connected time 13 B slot channel 38 Ring time 14 Called party presentation and type 39 Connected duration 15 Called party number 40 Ring duration 16 Calling party presentation and type 41 Locale 17 Calling party number 42 Park slot number 18 Called sub address 43 Call waiting 19 Calling sub address 44 Tag 20 ...

Page 347: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 347 Issue 26 k 16 August 2012 Chapter 16 Messaging ...

Page 348: ... from remote users Distributed Voicemail Pro for multi site use in a Small Community Network SCN Centralized INTUITY Audix Modular Messaging Voicemail for use with Avaya Communication Manager IP Office Preferred Edition is available for Windows and Linux OS The Preferred Edition on Linux provides the same functionality as described further in this chapter with the following exceptions Web Voicemai...

Page 349: ...ffice 8 1 2012 AVAYA All rights reserved Page 349 Issue 26 k 16 August 2012 2 The first two ports are included in the basic IP Office system price Additional 4 ports sold in pieces of 2 can be purchased and licensed separately ...

Page 350: ...on the system Help menus via 4 Greetings and mailbox navigation Send an email containing either notification or the complete voicemail message Voicemail breakout personal auto attendant Up to 3 breakout numbers can be set up When callers are directed to your mailbox they can either leave a message or choose to be transferred to one of three numbers e g Operator mobile cell phone colleague etc Conf...

Page 351: ...Intuity mode New installs in IP Office IP Office mode Call Screening When an incoming call arrives at your phone and is then directed to and answered by the voice mail system you automatically hear the caller on your phone speaker but the caller cannot hear you You can decide whether to answer the call or drop from the call and let the voice mail system continue to handle the call Call Screening i...

Page 352: ...or mailboxes Voicemails can be forwarded as email WAV attachments All options are available in a choice of languages both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI Voicemail Pro More than just Voicemail Voicemail Pro offers much more than just a pure voicemail system Other helpful convenient cost and time saving options...

Page 353: ...f out of hours Broadcast group messages Automatic and on demand call recording with an option for ContactStore search and replay of saved messages Tampering Detection Verified Call Recording Voice forms questionnaire mailboxes Campaign Manager Personal distribution lists Tag information retrieved from a database to a call and delivers it with the call to an agent Visual Basic VB Script support to ...

Page 354: ...1 2012 AVAYA All rights reserved Page 354 Issue 26 k 16 August 2012 User start points in Voicemail Pro include queued options Further details on some of the Voicemail Pro functionality listed above are described later in this section ...

Page 355: ...mobile cell telephones the UMS web interface Avaya one X Portal for IP Office the email client and other devices that are synchronized with the user s email account This will work for email clients that use the IMAP4 protocol like MS Outlook Lotus Notes Mozilla Thunderbird and many others Voicemail Pro and Exchange Server Advanced collaboration between Voicemail Pro and Microsoft Exchange Server o...

Page 356: ...Pro server can act in different scenarios One IP Office one Primary Voicemail Pro server and one Backup Voicemail Pro server where the backup is either at the same location as the IP Office Voicemail Pro or at an external site A Primary IP Office with a Primary Voicemail Pro server and a Backup IP Office with a Backup Voicemail Pro server at a second location A Multi Site Network with a Centralize...

Page 357: ... role as the main voicemail server It provides the media store for voicemails left on the system as well as the media services required on the Multi Site Network to IP Offices not supported by a local Voicemail Pro server The retrieval of voicemails will require access to the Centralized Voicemail Pro while other voice resources will be available locally providing local capabilities for queuing an...

Page 358: ... of the local switch The feature works in a Distributed Backup Preferred Edition scenario in the same way The feature also works in the same way for voice messages delivered to the hunt groups The following Preferred Edition features are affected by the ITZ feature as described above Alarm Set Call Answering Users and Hunt Groups Call Recording Campaigns Clock Action Distribution List Incoming VPN...

Page 359: ...a single source This simple alert option that forwards only the caller s number in the subject of the email is ideal for use with commercial Short Message Systems SMS This information can be forwarded to the display of a mobile cell phone when the user is away from the desk The email notification forwarding and copying can be done for all voice messages and can be activated remotely This is benefi...

Page 360: ...ns such as Outlook which support IMAP can connect to an IMAP server integrated with the Voicemail Pro server Voicemail Pro will deliver new voicemail messages by using the voicemail to email capability New voicemails arrive as emails with a WAV attachment and the user can handle them like any other email If a voicemail has been listened to its status will change to read independent of the device t...

Page 361: ...ire the following additional configuration IP Office Power User Teleworker and Office Worker licenses for the number of users that will be configured to use UMS Users selected for UMS support must be enabled by the system administrator in IP Office Manager Each user must have a voicemail PIN code a blank PIN is not acceptable Support for Internet Explorer 9 and Firefox 5 Preferred Edition thin cli...

Page 362: ...ed as voicemail which enables Exchange to handle them differently from standard emails If used in combination with a mobility solution voicemails can be managed using the visual voicemail user interface of the mobile device e g Blackberry The following diagram illustrates the two possible ways of integrating with either a standard IMAP based email system or with an Exchange Server email system Bot...

Page 363: ...ax for Networks provides versatile network fax software solutions for small businesses corporate offices and distributed enterprise businesses It enables employees to send and receive faxes at their desktop without the need to print fax communications take them to a fax machine and send them manually Zetafax can be seamlessly integrated into market leading email systems like Exchange allowing user...

Page 364: ...ew voicemail messages will be presented to the mailbox owner before any new email messages When accessing an email message the system refers to the message as New message with text Emails will be read based on the user language setting in IP Office depending on the TTS engine capability With no additional TTS engine installed Voicemail Pro TTS will use the TTS engine installed with the Microsoft W...

Page 365: ...ed to support Networked Messaging The Networked Messaging solution defines a common set of features to allow inter working between Avaya voicemail systems In INTUITY mode while listening to or having listened to a message the user can select the option to forward the message to another mailbox the mailbox entered can be any mailbox number on the local system or any mailbox on a remote Avaya system...

Page 366: ...y want to call As an example Voicemail Pro can be used to build an Auto Attendant that prompts callers to enter 1 for sales 2 for support 3 for admin or 0 for the operator allowing them to be transferred to the appropriate department without operator intervention Alternatively a list of personnel and their extension numbers could be listed allowing the caller to directly access the person they wan...

Page 367: ...ability to remotely turn their voicemail on or off set their voicemail email forwarding edit their call forwarding and follow me numbers Together these actions provide a comprehensive Personal Numbering service for the user who needs to remain in contact regardless of their physical location Users with Mobile Twinning configured are able to remotely activate their twinning capabilities through Voi...

Page 368: ...hase of the IP Office Advanced Edition The Voicemail Pro Client supports four Database Action Icons which can be implemented into the Voicemail Pro call flows The entry of the IP Office Advanced Edition license will enable the Voicemail Pro server to use these actions in call flows Example Call Flow Utilizing Database Actions The database actions that are provided through the Voicemail Pro Client ...

Page 369: ...ers much more flexibility because there is no longer the need for pre recorded and static announcements If there is a change to an announcement the call flow action will create the new announcement and will play it to the caller The IP Office Advanced Edition contains 8 port 3rd party Text to Speech capability and can be used either with a TTS engine that has to be purchased separately or when no ...

Page 370: ...iding additional choice and flexibility in providing IVR applications The VB script action contains a VB Scripting parser Syntax checker to ensure the legitimacy of the administrator derived VB Script before its incorporation Each VB script action used within a call flow can contain a maximum of 10 000 characters however a call flow may contain multiple VB script actions within it On a right mouse...

Page 371: ... and unable to accept a second call No Reply The user is away from the desk and unable to take a call Internal A greeting to be played to internal calls External The greeting to be played to external callers Out Of Hours The greeting played when a hunt group is operating out of hours Out of hours is defined with IP Office Manager and is only applicable to hunt group mailboxes A greeting can be rec...

Page 372: ... a user to distribute a voicemail message to a list of recipients simultaneously Lists can be configured by a voicemail box subscriber either through their voicemail box telephone user interface TUI or through the desktop PC application Phone Manager Pro The features available to a voicemail box subscriber include Create up to 20 lists with 360 members per list Mark a list as private or public Pri...

Page 373: ...an be sent for Any new voice messages Any new priority voice messages Mailbox owners can configure their own options from their handset Telephone User Interface or TUI and through their IP Office Phone Manager Create own Time Profile defining when notification should take place e g office hours only Out calling destinations defining where notification should take place and in which priority order ...

Page 374: ...ustomers give up when forced to wait in a queue or even worse hear a recorded message stating that they are calling outside of office hours In a Contact Center environment when agents are busy an overflow to Campaign Manager relieves congestion and pressure on agent groups An agent can collect the completed transaction via a web browser or via a short code representing the park slot number of a pa...

Page 375: ...ls Account Code Recording An account code can be applied to a call by the user before it is made This can be used to trigger recording of outgoing calls Caller ID Recording Account codes can be assigned to a call by Caller ID matching This allows recording to be based on a Caller ID match Time Profiles For each user hunt group and or account code an IP Office time profile can be used to determine ...

Page 376: ...fice on Linux platforms Basic Essential and Preferred Editions centralized and distributed Multi site networks Internal calls targeting a user DID calls targeting a user o T1 PRI E1 BRI SIP Transferred calls targeting a user Applies to some types of forwarded calls targeting a user o Forward On No Answer o Forward On Busy Outside calls in Basic Mode where call is directed to voice mailbox of a lin...

Page 377: ... as a background task which does not impact the system s ability to record search or play other calls It takes approximately 1 minute to compress a two hour recording The compressed recordings are stored as 16kbps G 726 format storage requirements are therefore 8MBs per hour of recording The IP Office ContactStore suite can be installed onto the same server as Voicemail Pro but must be loaded onto...

Page 378: ...content of the call Use the waveform to avoid replaying static or silences and to move easily to specific portions of a call The Search and Replay screen shown below provides filter fields that you can use to search for calls For a single IP Office ContactStore is enabled by the Advanced Edition license Note For ContactStore to work for remote nodes across a Multi Site Network there needs to be an...

Page 379: ...cemail services to IP Office users IP Office can be configured to use a Modular Messaging system over a remote connection such that all messaging calls divert to this location and message waiting indications are provided from the remote location and are displayed correctly on IP Office extensions Connectivity must be either an E1 or T1 circuit or an IP trunk running QSIG services In addition to th...

Page 380: ...Embedded Voicemail Runs as a service Yes No Multi lingual support Yes Yes Voicemail for Individual users Yes Yes Voicemail for Virtual users Yes Yes Voicemail for Hunt Groups Yes Yes Group Broadcast Yes No Unified Messaging Service UMS Option No Integration with Microsoft Exchange Server Option No Capable to interact with Blackberry solution Option 1 No Resilience and Backup Option No Small Commun...

Page 381: ...MS enabled through the Power User Office Worker and the Teleworker licenses and MS Exchange Server 2007 2010 with a mobility solution for example a Blackberry not provided by Avaya 2 Intuity mode only In Queue Announcements IP Office Preferred Edition Voicemail Pro IP Office Essential Edition Embedded Voicemail Queue Entry Announcement Yes Yes Queue Update Announcement Yes Yes Queue Position Annou...

Page 382: ...g Yes No Test Conditions Yes No Personal Numbering Yes No Speaking Clock Yes No Campaign Manager Yes No Voicemail Pro Manager Yes No Customized Voicemail Yes No Intuity TUI emulation mode Yes No Forward Emails to External Systems VPIM Yes Yes Third Party Database Access IVR Yes No Text To Speech within call flows Yes No Support for Visual Basic Scripts Yes No ...

Page 383: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 383 Issue 26 k 16 August 2012 Chapter 17 Mobility ...

Page 384: ...simultaneously on their desk telephones and their mobile telephones So if they are at their desks or on their mobile telephones they ll get the call With IP Office Mobility Solutions they maintain the agility that gives them an edge over larger competitors Decision making will be speeded up quick responses to customers and colleagues are enabled and the solutions will help to ensure that deals clo...

Page 385: ...rver side buddy lists and server managed user groups and client side IM history Visual voicemail with ability to play voicemail messages and ability to manage voicemail messages from the mobile application Rich conference controls with click to conference for users and groups entry and exit notifications ability to view and manage conference participants mute unmute disconnect isolate Advanced use...

Page 386: ...lists the various mobile devices and operating systems supported by the one X Mobile Preferred client and the download site on the respective App Stores one X Mobile Preferred Mobile device Supported OS Posted Application Name Download site iPhone iOS 5 one X Mobile Preferred Apple App Store Android Android OS 2 1 and above one X Mobile Preferred Google Play Store ...

Page 387: ...se to problems through planned radio coverage with no blind spots Once installed the solutions do not incur additional cost like mobile telephones would do allowing a tight budget control Wireless Solutions IP Office supports the following wireless solutions DECT R4 the DECT based solution for IP Office Running in a separate reserved frequency range this solution provides best in class voice quali...

Page 388: ...stem Transfer and Park Return Paging calls Follow Me calls Requires IP500 BRI PRI or SIP trunks and Mobile Call Control to be enabled for that user Internal Twinning This is typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a wireless extension e g DECT Other users of the system need not know that the supervisor has two...

Page 389: ...vice provider s tariff there are no call charges except possible roaming charges on the mobile invoice However in some countries like US there are charges to even receive the calls This feature is very useful for employees using their personal mobile phone for business only from time to time their personal mobile phone number stays confidential and they do not to claim mobile charges back from the...

Page 390: ...ion Mobile users can gain access to the Star Star Service dial tone when they receive a twinned call After receiving a twinned call the mobile user can dial to place that call on hold and get dial tone from the IP Office Once the mobile user receives IP Office dial tone any subsequent dialing tone is interpreted as if the user is logged into an analog extension on the IP Office To gain access to t...

Page 391: ...ice messages together with email messages using the mobile cell phone Similar to a unified messaging solution on the desktop PC it enables the user to manage all of their daily messages in one place in this case the mobile messaging application of the mobile cell phone like for example Outlook Mobile on Windows Mobile devices At the low end of the range of mobile messaging options is the simple vo...

Page 392: ...pular device The application for the iPhone is called iEC5xx and acts like the Avaya one X Mobile Essential clients The same configuration file that is been used to configure the Avaya clients enables the mobility functions at the iPhone The application is available at the Apple App Store For more information see http elinfierno de apps iec5xx Blackberry SoLo DTMF Client One of the most used mobil...

Page 393: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 393 Issue 26 k 16 August 2012 ...

Page 394: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 394 Issue 26 k 16 August 2012 Chapter 18 Audio Conferencing ...

Page 395: ...e key people in decision making wherever they are with minimum interruption from their work It responds to business needs that every company faces More meetings but less time available Increasing pressure to be at two locations at once Travel restrictions Environmental pressures green initiatives As a result of using conferencing the benefits gained are Reduction in travel leading to lower costs l...

Page 396: ...cility on IP Office systems by allowing participants to enter conferences through dedicated numbers adding guidance prompts as well as requesting PIN codes as participants enter the conference for security For example if conference calls are regularly scheduled Voicemail Pro can have pre programmed Call Flows for weekly conference calls e g every Tuesday between 2pm and 5pm using PIN code 1234 for...

Page 397: ...res a digital trunk VoIP channel for example 1 T1 allows 23 24 external parties 1 E1 allows 30 parties and a fully licensed VCM 64 allows 64 parties 3 Use of Conference Resources by Other Features System features such as call intrusion call recording and silent monitoring all use conference resources as does automatic recording if enabled When any of these features are active the number of slots a...

Page 398: ... via Avaya one X Portal for IP Office Phone Manager digital IP display phone or a short code requires Preferred Edition Voicemail Pro Security To prevent unauthorized access to the conference bridge PIN codes Caller ID number screening as well as time and date profiles can be set up using IP Office Voicemail Pro Privacy In cases where the security of calls is critical in house conferencing is the ...

Page 399: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 399 Issue 26 k 16 August 2012 Chapter 19 The Contact Center ...

Page 400: ...of use and deployment simplicity to ensure improved ongoing productivity and lower support costs In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for any client software deployment Administration and management of the call center is carried out via a thin client through a secure password protected web browser se...

Page 401: ...al Enterprise and Ultimate 32 bit and 64 bit IP Office Customer Call Reporter Server Hardware Requirements The minimum server specifications are as follows IP Office Customer Call Reporter server Intel Pentium D 945 core AMD Athlon 64 4000 with 2GB RAM and 30 GB free hard disk space Note The IP Office Customer Call Reporter server can co reside with a Voicemail Pro of less than 17 ports IP Office ...

Page 402: ...on IP Office 8 1 2012 AVAYA All rights reserved Page 402 Issue 26 k 16 August 2012 Dashboard This is the default page shown when a supervisor logs in It shows information graphs for selected queues agents and statistics ...

Page 403: ...call center supervisor is responsible for the following hunt groups in IP Office Computer Sales 201 Monitor Sales 202 Warranty Service 203 and non Warranty service The Supervisor can create two separate views entitled sales and service and compare the number of calls length of call etc This allows a supervisor to see a whole system as it relates to the business function sales service The Superviso...

Page 404: ... 1 999 Agent State System Agent State System Time Agents ACW 1 150 Agents Available 1 150 Agents Call Share Agents Logged On 1 150 Agents Present Agents Ringing Answered Calls 1 999 Answered External Non Queue 1 999 Answered Internal Non Queue 1 999 Answered Internal Queue 1 999 Average Answer 1 100 Average Answer Time 1 600 Average Wait Time 1 600 Busy Not Available 1 150 Calls Waiting 1 999 Curr...

Page 405: ...w In Customer Call Reporter the Agent view is part of the agent reporting license every licensed agent will be able to run their own view An Agent is able to login via a thin client web browser session and associate with a Supervisor The Agent view also displays any alarms that have been set by the Supervisor ...

Page 406: ...al calls answered by the Auto Attendant Voicemail Pro total calls abandoned lost in Auto Attendant and a table of unique call flow trigger names with a tally of the number of times the trigger has been received e g who pressed 1 for sales in the Auto Attendant Agent Time Card Report This report summarizes agent performance including time logged in talk time time in various states calls made and an...

Page 407: ...ate for the report Language If the default language is not required then another language can be selected that your system supports Filters can be used in the report to provide exactly the type of information the customer is looking for The filter field is used to refine the data and offers the following options in a drop down list All Answered Refused Refused Overflowed Overflowed All Overflowed ...

Page 408: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 408 Issue 26 k 16 August 2012 Agent Time Card Report ...

Page 409: ...y s logo and colors Also there is no limit to the number of statistics that can be displayed caution adding too many statistics may cause the displayed statistics to be too small to be viewed reasonably Wallboard Requirements The wallboard can run on all the supported browsers for Customer Call Reporter Microsoft Silverlight is a required plug in that can be downloaded before starting the wallboar...

Page 410: ...Answered External Non Queue 1 999 Answered Internal Non Queue 1 999 Answered Internal Queue 1 999 Average Answer 1 100 Average Answer Time 1 600 Average Wait Time 1 600 Busy Not Available 1 150 Calls Waiting 1 999 Current Wait Time 1 600 Grade of Service 1 100 Internal Made 1 999 Longest Wait Time 1 600 Lost Calls 1 999 3 New Messages 1 999 No Answer 1 999 3 Outbound Calls External 1 999 Overflowe...

Page 411: ...Total Talk Average and Presented Calls queue calls that overflowed to a queue are included in agent statistics but not in queue statistics 4 This documentation uses the full name for IP Office Customer Call Reporter statistics and states However for the display in browser screens the IP Office Customer Call Reporter can use abbreviated names The statistics however remain the same ...

Page 412: ...m within Customer Call Reporter and it can be bookmarked A base Custom Report file and a suite of sample Custom Report files can be downloaded from Advanced Edition to simplify the custom report file creation Once a custom report file has been created the file is uploaded into Customer Call Reporter Once these files are in Customer Call Reporter it can be used in the same way as the existing repor...

Page 413: ...s placed on the map at that location The color of the pin changes with the volume of calls that match that same location When the caller cannot be resolved beyond just a country a colored button is used instead of a pin Hovering your cursor over a pin or button displays details of the location and the number of callers from that location The customer map can use a number of different map backgroun...

Page 414: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 414 Issue 26 k 16 August 2012 Chapter 20 Management Utilities ...

Page 415: ... tool IP Office Simplified Manager A flavor of the IP Office Manager targeted for Sub 20 type deployments IP Office Monitor A trace utility for trouble shooting SNMP Alerts and alarms from IP Office systems to SNMP tools or to SMTP email System Status Application SSA A diagnostic tool to monitor and check the status of IP Office systems Data Migration Manager DMM A migration tool to facilitate con...

Page 416: ... Law Quick Mode Mu Law PARTNER Mode Norstar Mode PBX KTS Browser Support Following browsers will be supported Microsoft Internet Explorer 8 and later Mozilla Firefox 3 0 and later Windows 4 0 and later Google Chrome 10 and later Apple Safari 3 1 and later Login Page The super user logs on to the system using the system default username and password Default User name Administrator Default Password ...

Page 417: ...r any debugging Static System Information The three system status indicators on the right display the installed HW System information and configured features Dynamic feature Information The four feature information tabs display detailed configuration status on voicemail hunt group users and auto attendant User The user configuration is extracted and available as a separate tab item because it s on...

Page 418: ...AVAYA All rights reserved Page 418 Issue 26 k 16 August 2012 Advanced User Screen For more sophisticated use of the system the administrator can then go to the Advanced screen by clicking the Advanced button at the bottom of the user screen ...

Page 419: ...agement The incoming call management tab includes Groups Auto Attendant and DND Exception List Outgoing Call Management The outgoing call management tab includes Speed Dial Calling List and Alternate Route Selection System The System tab includes Switch Trunks Backup and Update Auxiliary Equipment and User Preferences ...

Page 420: ...ts role based administration Super user logs on to the system using system default username and password The Super User can then add more administrators with different read write privileges Search A system level search functionality is available as part of the Title Menu Bar Import Export Many features within the new IP Office Web Manager support import and export capabilities using csv and xml Th...

Page 421: ...e from the system backup to the system primary of the SD card or from the local machine that is running the browser Web Manager downloads a java applet to interact with the local system All restores will require a system reboot Upgrade The upgrade package will be installed on the machine that is running the browser Web Manager will interact with the IP Office to install the upgrade The system will...

Page 422: ...d to switch IP Office to Standard Mode as default IP Office has a built in audit trail that tracks changes to the system configuration and who has made them Manager can display the audit trail to assist with problem resolution The audit trail records the last 15 changes in the configuration and records the following elements Configuration Changed For configuration changes the log will report at a ...

Page 423: ...ing and Exporting IP Office configuration information in ACSII CSV files Manager will create files for the following data o Configuration csv which is a complete list of items as per IP Office Manager and earlier o Directory csv containing fields NAME NUMBER o HuntGroup csv containing fields HUNT GROUP NAME HUNT GROUP EXTENSION GROUP HUNT ROTARY IDLE QUEUING VOICEMAIL BROADCAST MESSAGES EMAIL ADDR...

Page 424: ...ion it can be used from both local LAN and remote locations WAN A simple interface allows an engineer to select which protocols and interfaces are to be monitored and decoded The trace can either be captured directly to screen or as a log file for later analysis Traces from different protocols can be color coded to improve the clarity of large log files In addition to monitoring the application ca...

Page 425: ...a customer s Network Manager and a Maintainers Network Manager to be notified of the same alarm condition As the IP Office solution comprises many applications the core software notifies SNMP events from both Voicemail Pro and Embedded Voicemail to warn of approaching storage capacity limits IP Office has been tested against CastleRock s SNMPc EE and HP s Network Node Manager part of the OpenView ...

Page 426: ...device in error The number date and time of the occurrence is recorded The last 50 alarms are stored within IP Office to avoid need for local PC Call Details Information on incoming and outgoing calls including call length call ID and routing information Extensions SSA details all extensions including device type and port location on the IP Office system Information on the current status of a devi...

Page 427: ...ate Announcements and greetings Voicemail messages Extract Call Pilot configuration This will create a strong competitive advantage and reduce the installation times significantly Step 1 Extract This step involves specification of the source from which you intend to extract the configuration data file as well as other data including voicemails greetings recorded names etc Step 2 Convert This step ...

Page 428: ...ffice 8 1 2012 AVAYA All rights reserved Page 428 Issue 26 k 16 August 2012 Step 3 Apply This step involves applying the configuration to the destination product which is always IP Office Supported models include the following ...

Page 429: ...reserved Page 429 Issue 26 k 16 August 2012 BCM BCM200 4 0 BCM400 4 0 BCM1000 4 0 BCM50 3 0 5 0 6 0 BCM450 1 0 5 0 6 0 Norstar CICS MICS 7 x Call Pilot 100 150 3 1 IP Office 7 0 and later Standard Mode Norstar Mode PARTNER Mode IP500 V2 control unit required ...

Page 430: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 430 Issue 26 k 16 August 2012 ...

Page 431: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 431 Issue 26 k 16 August 2012 Chapter 21 IP Office Support Services and Automated On Boarding ...

Page 432: ...ice Release 8 1 Avaya launched a new service offering Avaya IP Office Support Services provides service options designed to maintain and support Customers IP Office The charts below provide a brief overview of the new service offering For additional details of the new Avaya IP Office Support Services offering please refer to the Global Offer Definition document and other launch materials located o...

Page 433: ...nager and available for use with IP Office Basic Standard and Server editions The On Boarding option in the Tools drop down menu opens up the On Boarding page The On boarding menu guides the user through the required steps listed briefly below 1 The Get Inventory File option extracts the IP Office inventory from the configured IP Office into an inventory xml file which is stored on the user s lapt...

Page 434: ...sponding hardware material code GRT provides users an opportunity to review and make adjustments to the final installed base inventory record in situations where the best match does not accurately reflect the actual site installation configuration After completing the initial on boarding process the extracted inventory file can be generated again in the future to capture any changes to the system ...

Page 435: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 435 Issue 26 k 16 August 2012 Chapter 22 Technical Specifications ...

Page 436: ...it 3 0Kg 6 7lbs Analog 16 Module 2 9Kg 6 5lbs DS16 Module 3 0Kg 6 7lbs DS30 Module 3 5Kg 7 8lbs DS16A Module 3 0Kg 6 7lbs DS30A Module 3 5Kg 7 8lbs TCM8 0 4Kg 0 9lbs WAN3 Module 2 8Kg 6 3lbs So8 Module 2 8Kg 6 3lbs Phone 8 Module 2 8Kg 6 3lbs Phone 16 Module 2 9Kg 6 5lbs Phone 30 Module 3 1Kg 6 94lbs Environmental 0 C to 40 C 32 F to 104 F 95 relative humidity non condensing Call Capacity Busy Hou...

Page 437: ...ling or UPS ratings on the maximum input rating of the power supplies of the planned IP Office configuration as follows In order to calculate the maximum that is worst case amount of heat that can be generated by an IP Office system it is assumed that all input power is converted to heat whether from the PSU itself the system unit expansion module and or cabling Heat dissipation is normally measur...

Page 438: ...cated Supplied with the control or expansion unit 40W PSU with integral lead to the unit Connection to switched mains supply requires separately supplied country specific IEC 60320 C7 power cord 2 wire figure 8 connector Input 100 240V AC 50 60Hz 81 115VA 2A maximum Output 24Vdc 1 875A output power 45W maximum IP Office 500 80W internal Power Supply Integral to the System Unit Connection to switch...

Page 439: ...s Auto negotiating 10 100 BaseT Ethernet 10 100Mbps WAN IP406 V2 and IP412 37 way D Type female sockets X 21 interface to 2048k bps V 35 interface to 2048Kbps and V 24 Interface to 19 2Kbps Audio 3 5mm Stereo Jack socket Input impedance 10k channel Maximum AC signal 200mV rms External Output Port 3 5mm Stereo Jack socket Switching Capacity 0 7A Maximum Voltage 55V DC On state resistance 0 7 Short ...

Page 440: ...iation and Key Management Protocol RFC2409 The Internet Key Exchange RFC2410 The NULL Encryption Algorithm and its Use with IPSec RFC2411 IP Security Document Roadmap L2TP RFC2661 Layer Two Tunneling Protocol L2TP RFC3193 Securing L2TP using IPSec Header Compression RFC2507 IP Header Compression IPHC RFC2508 Compressing IP UDP RTP Headers for Low Speed Serial Links RFC2509 IP Header Compression ov...

Page 441: ...thentification RFC 2976 INFO RFC 3323 Privacy for SIP PAI and draft ietf sip privacy 04 RPID RFC 3325 Private Extensions to the Session Initiation Protocol SIP for Asserted Identity within Trusted Networks RFC 3581 An Extension to the Session Initiation Protocol SIP for Symmetric Response Routing RFC 3311 The Session Initiation Protocol SIP UPDATE Method ...

Page 442: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 442 Issue 26 k 16 August 2012 Chapter 23 Licenses ...

Page 443: ...equires an upgrade to Preferred Edition As well as enabling Mobile Twinning the Essential Edition license also enables the Mobile Call Control and Mobile Callback features without requiring a particular licensed user profile The Essential Edition is a pre requisite for Preferred Edition The Preferred Edition will not work if the Essential Edition license is not present New customers attempting to ...

Page 444: ...4 Issue 26 k 16 August 2012 The following sections detail the current individual IP Office licenses The actual licenses are indicated by a icon and the following information License Name in IP Office Configuration Avaya orderable part name Material Code License description ...

Page 445: ...License in the Multisite Network By default Preferred Edition provides standard voicemail mailbox functions to all IP Office users and hunt groups plus support for call recording and call waiting announcements to callers A range of additional features can be enabled by further licenses Additional Messaging Ports Licenses The Preferred Edition license includes support for 4 messaging ports The tota...

Page 446: ... TTS Professional license behaves the same as the Scansoft license Voicemail Pro can provide simultaneous TTS sessions up to the number of licenses installed That includes all Voicemail Pro features using TTS email reading SpeakText action and Record Prompt functionality Voicemail Pro on Windows will ignore the TTS Professional license and Voicemail Pro on Linux will ignore the TTS ScanSoft licens...

Page 447: ... do not need to buy additional Essential Edition licenses However the IP Office Manager will give an error if the administrator tries to set a user to Mobile Worker when Preferred Edition is not present The error will be No Preferred License available In systems where the users are set but there is no Preferred Edition an alarm is sent to the administrator Mobile Worker License 1 User IPO LIC R6 M...

Page 448: ...on do not need to buy additional Essential Edition licenses However the IP Office Manager will give an error if the administrator tries to set a user to Power User when Preferred Edition is not present The error will read No Preferred License available In systems where the users are set but there is no Preferred Edition an alarm is sent to the administrator The Power User license enables a user to...

Page 449: ...nses IP Office Phone Manager is a legacy Windows PC application that allows IP Office users to control their telephone through their PC An optional IP Softphone is also available with additional licensing In Release 6 0 it is recommended to use Avaya one X Portal for IP Office and the new IP Office Video Softphone using Teleworker or Power User licenses instead of Phone Manager Pro Phone Manager P...

Page 450: ...ls License IPO LIC IP500 E1R2 ADD 22CH 215188 o IP500 Universal PRI Additional T1 Channel Licenses These licenses are used to enable additional T1 B channels for IP500 PRI U cards configured for T1 PRI or T1 robbed bit operation Each port can support up to 23 B channels T1 PRI or 24 B channels T1 robbed bit in these mode IP500 Universal PRI Additional Channels 2 T1 Channels License IPO LIC IP500 T...

Page 451: ...ls using IPSec and or L2TP While L2TP tunnels can be configured without requiring a license the use of IPSec tunnels requires this license Note that IP Office VPN tunnels are not suitable terminating VPN links for Avaya VPN remote client telephones Centralized Intuity Audix Voicemail License IPO LIC ACM CENTRAL VM LIC DS 177467 Enables the use of a centralized Intuity Audix or Modular Messaging sy...

Page 452: ...fice Worker Users IPO LIC R6 OFF WORKER 5 TRIAL CU 229441 Release 6 0 onwards Receptionist Users IPO LIC RECEPTIONIST RFA 1 TRIAL LIC CU 189783 The duration of the trial licenses will be 90 days and the trial will start from the first call made on the system The above licenses will not preclude the installation of trial licenses obtained via ADI once the initial licenses have expired ...

Page 453: ... Edition license In case the IP Office with Preferred Edition is down the rest will still have the same behavior as above Advanced Edition requires Preferred Edition as a pre requisite If the multisite network IP Offices consider themselves as having an Advanced Edition license Advanced Edition can have agents and or supervisors in different IP Offices If there is one or more Advanced Edition inst...

Page 454: ... one X Portal for IP Office server checks if there is a Preferred Edition license If there is none present it sends an appropriate alarm to the administrator explaining that Preferred Edition license was not found The IP Office Video Softphone part of Teleworker and Power User packages checks if there is a Preferred Edition license If there is none it sends an appropriate alarm to the administrato...

Page 455: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 455 Issue 26 k 16 August 2012 ...

Page 456: ...Product Description IP Office 8 1 2012 AVAYA All rights reserved Page 456 Issue 26 k 16 August 2012 Chapter 24 Appendix ...

Page 457: ...he IP500 control unit is no longer sold by Avaya IP500 V2 control unit is the current model available However the IP500 control unit is supported with IP Office Release 8 0 software Earlier IP Office control units such as the IP406 IP406 V2 IP412 and Small Office Edition are not supported by IP Office Release 8 0 ...

Page 458: ...ion 380 Alternate Call Routing 10 Alternate Route Selection 233 241 290 Analog 16 14 436 Analog 16 Module 436 Analog Extensions 93 221 234 250 analog lines 397 Analog Phone 14 98 240 251 254 436 439 Analog Phone Ports 439 Analog Telephone Features 217 Analog Telephones 217 223 251 256 Analog Telephones POTS 216 Analog Trunk 16 port 279 Analog Trunk Module 91 Analog Trunk Module 16 91 Analog Trunk ...

Page 459: ...DEFINITY ACM 289 Branch to Branch 11 Brazilian 352 369 Break Out 252 374 set 234 Break Out Dialing 234 Breakout 286 350 Reception 380 Breakout Dialing 286 BRI 91 98 102 238 277 279 439 BRI ISDN 277 BRI S interfaces ISDN 102 BRI So8 91 BRI 4 91 BRI 8 91 93 Bridged Appearance 236 238 239 bridged appearance button matches 239 Bridged Appearance Buttons 238 239 Built in IP 284 business needs 240 busin...

Page 460: ...ralized Messaging 379 Centralized VM 379 Centralized Voice Mail 286 Centralized voicemail 14 277 289 352 380 Centralized Voicemail Services 380 Challenge Handshake Authentication Protocol 297 439 Channel Associated Signaling 279 Channel Monitor 252 CHAP 294 297 298 299 439 Charger Unit 177 checkbox 364 Checking 279 Circuit Switched 278 Circuit Switched Data Call Basic 289 Circuit Switched Data Cal...

Page 461: ...nner 363 CoS 274 CPE 296 CPU 377 CPU loading 377 CRC 279 Create 372 CreateCall 344 CRM 363 CS ACELP 275 CSU 98 279 425 CSU Loop Back 425 CSU DSU 98 279 CTI 12 91 232 341 342 398 CTI interoperability levels 341 CTI Link Lite 341 CTI Link Pro 91 341 CTI Link Pro RFA 341 CTI middleware 341 CTR3 ETSI T Bus Interface 439 CTR4 ETSI T Bus Interface 439 cust 232 Customer Contact 400 Customer Contact Cente...

Page 462: ... 3810 Telephone 177 Digital Wireless North American 146 Dimensions 168 436 Direct Dialing 18 227 236 366 Direct Dialing In 279 Direct Inward Dialing 230 Direct Media 142 257 272 352 Direct Media Path 257 Direct Sequence Spread Spectrum 175 Direct Station Select 103 244 Directory 6 11 218 228 244 277 298 333 337 345 Directory Entry 333 Directory Panel 333 Directory csv 416 Disable ARS Form 252 Disa...

Page 463: ...g conferencing 6 ELR TBR switchable 218 Email 6 91 170 231 293 294 298 348 352 425 accessing 364 Copy 380 Forward 380 leading 363 reading 12 sends 377 subject 359 Voicemail 359 Email addresses 364 377 Email application 359 email inboxes 12 Email Notification 359 425 Email Reading 364 email reading checkbox 364 Email Systems 12 359 emails 352 359 364 e mails 284 Embedded 14 Embedded Applications 14...

Page 464: ...ing 352 fax calls 257 Fax Messages 363 364 Fax Relay 275 Fax Transport 257 Faxination 363 FaxMail Pro 363 FCC 173 175 439 Feature Key 14 91 166 188 Feature Licensing 14 FEATURE NAME 416 Feature Support 380 Feature Table 217 Fenestrae 363 Fenestrae Faxination Server Microsoft Exchange 363 Field Data 346 File Transfer Protocol including 298 Finnish 168 169 352 firewall 11 91 284 293 294 298 398 Smal...

Page 465: ...p working 166 H Handover 166 Hands Free Pouch 170 Handset 18 91 142 143 144 166 168 169 170 177 217 227 231 235 247 248 284 296 297 341 352 373 Handset Liquid Crystal Display 177 handset offers high resolution 170 Handset Volume Control 177 217 Hands free Speakerphone 169 Hardware 91 166 339 Hardware provides 91 Head Office 14 Header Compression 275 439 Header Message 380 Headset 142 143 144 168 1...

Page 466: ...ture 439 Internet Protocol Control Protocol 439 Internet Protocol refers type 254 Internet Security Association 439 Internet Service Provider 298 Internet Standards Specification 275 Internet Telephony 6 10 281 Internet Telephony Service Providers 281 SIP trunking 10 internets 439 Internetworking 289 interoperability 285 342 messaging 289 Interoperable 289 interoperate 298 networking 10 interopera...

Page 467: ...95 348 352 380 397 436 439 default 91 existing 98 voicemail 350 IP500 Analog Phone 98 IP500 Analog Trunk 16 102 105 IP500 Analog Trunk 16 Expansion Module 102 IP500 Analog Trunk 16 Module 105 IP500 Analog Trunk Card 98 IP500 BRI 98 102 279 IP500 BRI So8 102 IP500 BRI So8 Expansion Module 102 IP500 BRI Trunk Card 98 IP500 Cards 93 IP500 Compact Flash voicemail 12 IP500 Control Unit 91 93 IP500 Digi...

Page 468: ...tainers Network Manager 425 make receive headset microphone 254 Malicious Call Identification 279 Manage voicemail 379 Managed Frame Relay Network 284 Managed IP VPN 272 284 Management Tools 13 Manager 5 1 416 Manager application 234 Manager provides 416 manager secretary 239 Managment Information 439 Many Avaya 230 238 244 Many Simultaneous Calls Can 273 MAPI 12 359 Mbps 274 284 Mbps LAN 284 MCID...

Page 469: ...11 284 297 439 Network Alchemy 91 Network Assessment 274 network called Public Switched 254 network comprising 298 Network Manager 425 Network Manager application 425 network numbering 291 297 Network Numbering Schemes 291 network ready 6 Network Requirements 272 Network Time Protocol 439 Networked Messaging 352 365 Networked Messaging Solution 365 Networking Features 286 Networking maximizes 277 ...

Page 470: ...6 439 PC application 372 PC application Phone Manager Pro 372 PC Based 348 PC Softphone 12 91 227 316 PC Softphones 18 Permanent Virtual Circuits 284 296 Personal 367 Personal Distribution Lists 316 372 Personal Numbering 352 367 380 Personal Options 380 Personalized Greeting 380 Personalized Ring Patterns 142 143 144 188 190 192 Personalized Ringing 217 230 Phone 16 436 Phone 16 Module 436 Phone ...

Page 471: ...rompting PIN 348 Voicemail Pro 366 Protocol Applicability Statement 439 protocol passing 298 Protocols 98 166 170 254 256 257 272 275 284 289 296 298 363 424 439 protocols including 298 Proxy Address Resolution Protocol 298 PSK 173 PSTN 238 272 274 IP Office connects 254 SCN 241 290 PSU 436 PTT 174 Public 6 11 98 230 240 241 249 254 256 271 274 277 279 284 295 297 299 352 372 439 Public Network 24...

Page 472: ...cess Server 11 13 298 Remote Access Services 18 227 293 294 Remote Hot Desking 234 286 Remote Management 398 REN 439 Repeat Message 380 Replay 352 377 replay rights 377 Reply 350 364 371 380 requesting Gatekeeper 256 PIN 396 Rest 293 World 397 restricted allowed 298 Resume Call 252 Retrieve Call 252 Return On Investment 395 Rewind Message 380 RFA 289 RFC 275 439 Ringer 142 143 144 177 217 218 230 ...

Page 473: ...350 374 398 Short Message System 359 ShortCode csv 416 Shut Down Embedded Voicemail 252 Signaling Conforms 279 Signaling Channels 166 279 Silence Suppression 257 275 Simple Network Management Protocol 425 439 Simple Outlook 316 Simple Telephony Call Basic 278 289 Simple Telephony Call Basic Call 278 289 Simple Traversal UDP 281 User Datagram Protocol 439 Simultaneous 274 Simultaneous VoIP Calls Ma...

Page 474: ...ak Recall 100 218 Switched Ethernet 11 91 Switched LAN 14 switching Capacity 439 Play Advice 375 WAN 284 synchronization 298 380 Phone Manager 11 System Administration 377 System Administrator 229 230 233 252 375 377 System Announcement 380 systems supporting 365 T T 38 257 T1 10 11 14 98 230 238 241 277 278 279 289 290 296 379 397 T3 103 107 142 143 144 223 231 279 436 Tabs 316 333 337 398 TAPI 1...

Page 475: ...back 14 trunks VoIP 398 TTS 364 adds 369 TTS Licensing 369 TTY 352 TTY hearing 352 TUI 352 371 372 373 Tunneling Protocol 299 439 two base station 166 U UC Module 301 UK 352 369 UK20 439 unencrypted 297 Uni 93 Unified Communications Module 301 Universal PRI 98 Unlike circuit switched 254 unmaps 297 Unpark 252 344 Unpark Call 252 Unread User 333 unsecured 295 Unshielded Twisted Pair 436 Unstructure...

Page 476: ...ibute 372 Email 359 Forwarding 352 359 Hunt Groups 380 Individual 380 Interaction 359 IP500 350 PC 350 routed 371 Virtual 380 Voicemail Box Feature 380 Voicemail Breakout Personal Auto Attendant 350 Voicemail Collect 252 350 Voicemail email 345 367 Voicemail email forwarding 367 Voicemail Feature Comparison 380 voicemail greeting 12 Voicemail Help TUI 380 Voicemail Node 252 Voicemail Off 252 Voice...

Page 477: ... 102 166 284 293 296 297 Wide Area Expansion 284 Wide Area Network 166 293 297 Wide Area Networking Protocol 296 Width 168 436 WiFi 14 107 170 173 174 175 176 223 Wink Start 279 WINS 296 Wire 10 107 142 143 144 170 173 175 254 274 338 closet switch 124 wire speed 274 Wired Equivalent Privacy 173 175 Wireless 6 10 14 18 103 107 124 146 166 170 175 177 223 227 254 439 Wireless Access Points 14 170 W...

Page 478: ...ns or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary inf...

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