Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 359
Issue 26.k.- (16 August 2012)
Interaction of Voicemail with Email Systems
As standard, Voicemail Pro allows for a simple voicemail alert where the entire voicemail is forwarded (copied)
as a .WAV attachment to any MAPI or SMTP compliant email application (Microsoft Outlook, Exchange, Lotus
Notes, etc.). Forwarding allows emails and voicemail messages to be unified and collected from a single source.
This simple alert option that forwards only the caller’s number in the subject of the email is ideal for use with
commercial Short Message Systems (SMS). This information can be forwarded to the display of a mobile/cell
phone when the user is away from the desk. The email notification, forwarding and copying, can be done for all
voice messages and can be activated remotely. This is beneficial if you are working from home and have an
email connection available.
Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail
message to be copied to the email of every member in that group.