Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 335
Issue 26.k.- (16 August 2012)
·
Directory Panel
The directory panel on the right shows information on following:
·
Directory entries
Including IP Office users, hunt groups and external directory user (non IP Office extensions)
·
Single directory entry details
Including IP Office users, hunt groups and external directory user (non IP Office user).
·
Script
When a script has been configured for either the calling or called number, the script is displayed in this
panel. For example, an operator may be answering calls on behalf of more than one company. To
ensure the call is answered with the correct company name a script file can be created with the
company name details. The script is displayed whenever a call is received for that company.
·
Conferencing
Within SoftConsole, calls can be conferenced when held, or a conference can be created through the
two conference rooms:
o
Conference Held Calls
An operator can conference calls that are in the Held Panel. All calls in the Held Panel will be
conferenced.
·
Queue Panel
The queue panel displays a bar graph of the number and the status of external calls held in a particular
queue. Up to 8 Call queues can be configured and labeled to reflect incoming calls for specific hunt
groups.
