Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 251
Issue 26.k.- (16 August 2012)
Miscellaneous Features
Conference Calls
Calls can be placed on hold and a conference created using either the phone or desktop applications. Additional
conference members may be added, however a single conference may not have more than 64 members.
For the IP500 and IP500 V2 the total conferencing capacity is 128 channels. This could be alternatively 2
conference of 64 users, 3 conferences of 42 users or any other combination (maximum 64 participants per
conference call).
Only two calls connecting through analog trunks are permitted in any single conference.
For more information on managing conference calls, refer to the
Audio Conferencing chapter
.
Coaching/Silent Intrusion/Whisper Page
This feature is available with Essential Edition, Preferred and Advanced Editions.
Silent Intrusion or Whisper Page can be effective in a scenario where a secretary/administration support
intrudes into a call of his/her boss to whisper that a very important customer is waiting. The boss hears his/her
secretary while talking to the caller but the caller will not be able to hear the secretary.
Feature
·
Allows for the interruption or inclusion of a supervisor, co-worker to join a call without far end caller
listening to the conversation.
Benefit
·
Used in call center scenarios and with other applications between employees. Supports the interruption
or inclusion of a supervisor on a live call to talk to an agent without the far-end caller listening to the
conversation. This is useful when the agent needs coaching support/training or when the supervisor
needs to intrude to give instructions to an agent. The caller may still talk to the agent, but the caller
will not hear what the supervisor is saying. The agent will be able to hear both the caller and the
supervisor.
Description
The feature enables users on a call to ‘intrude’ and listen depending on the configuration of the end users, i.e.
whether Coaching Intrusion or Whisper Page is used. Coaching intrusion and Whisper page cannot be done on
and idle user. It may be done for internal calls or with external calls. This feature is enable through the IP Office
manager for each IP Office user. Only authorized users can use the coach/whisper feature. Default setting is
off.
Dial On Pickup
Also known as "Hotline". Automatically dials a specified extension when the phone is taken off hook. This facility
is commonly used in unmanned reception areas or for door entry systems to allow visitors to easily gain
assistance.
Off Hook Operation
Off-Hook Station is designed for users who want their analog phone to operate like digital or IP feature phone,
to isolate the user’s phone idle state from the Hook state. This is a useful feature when using Avaya one-X™
Portal for IP Office, Phone Manager or SoftConsole to control the phone state when using a headset on an
analog telephone and with call control and dialing from Avaya one-X™ Portal for IP Office, or SoftConsole.
E911 / Emergency Call
This is a specific service for North America. When an emergency call is connected, IP Office provides calling
party information to an external line interface unit. The external unit carries out a number to text translation
and forwards this to the emergency services bureau so that the originating location of the call is clearly
identified.
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