Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 353
Issue 26.k.- (16 August 2012)
Key Features
Key features of Voicemail Pro include:
·
Personal voice mailbox for users and hunt groups.
·
Personal Numbering (follow me).
·
Extended personal greetings to customize the information presented to a caller based upon the
availability of a user.
·
Unified Messaging (UMS) offers voice mail - email synchronization between the Voicemail Pro server
and the email client.
·
UMS Web Access allows access to voice mails via a web interface from an internet browser.
·
UMS integration of Voicemail Pro with Microsoft Exchange Server for full message synchronization.
·
Enables mobile messaging integration (e.g., Blackberry) when used with Exchange server integration.
·
Forwarding of voicemail messages to email systems via SMTP.
·
Voicemail Pro client, a graphical user interface for programming and configuring applications both
locally and remotely.
·
Data base access via Interactive Voice Response (IVR) for individual business requirements.
·
Audiotex and Auto Attendant services (including dial by name).
·
Sophisticated queue announcement facilities.
·
Access and control of voicemail via the digital or IP phone display (Visual Voice).
·
22 supported prompt languages: Chinese (Mandarin), Danish, Dutch, English (UK), English (US),
Finnish, French (France), French (Canadian), German, Greek, Hungarian, Italian, Korean, Norwegian,
Polish, Portuguese (European), Portuguese (Brazilian), Russian, Spanish (Castilian), Spanish (Latin
American), Swedish.
·
Conditions (e.g. test if 'out of hours').
·
Broadcast group messages.
·
Automatic and on demand call recording with an option for ContactStore search and replay of saved
messages.
·
Tampering Detection / Verified Call Recording
·
Voice forms/questionnaire mailboxes (Campaign Manager).
·
Personal distribution lists.
·
Tag information retrieved from a database to a call and delivers it with the call to an agent.
·
Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB scripts
rather than Voicemail Pro call flows.
·
Text-to-Speech facilities to allow emails to be read out over the telephone and/or for database
information to be read to a caller in 14 languages.
·
Housekeeping facilities for the management of messages.
·
Automatic detection and routing of fax calls within Auto Attendants and within a subscriber's voicemail
box.
·
Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
·
Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
·
Speaking clock.
·
Support for TTY hearing impaired text phone.
·
Centralized VoiceMail within a multi-site IP Office environment.
·
Networked Messaging with other Avaya voicemail systems and voice messaging systems supporting
VPIM (like CallPilot).
·
Capacity of up to 40 ports for a single-site system.
·
Voicemail channels between Voicemail Pro and the IP Office can be reserved for business critical
functions or left unreserved for any function.
·
Improved voice recording, including recording of calls made over IP telephones (calls using direct
media has to be routed through IP Office); automatic call recording triggered by incoming call routes;
pausing recording when call is parked or placed on hold.
