Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 446
Issue 26.k.- (16 August 2012)
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Messaging Recordings Administrators License: IPO LIC CONTACTSTORE RFA LIC:DS (187166)
(also included in the "Advanced Edition" license)
As standard, Preferred Edition supports automatic and or manual call recording to specified mailboxes.
Also provided as part of Advanced Edition, this license allows Preferred Edition to use a 3
rd
-party
application to support the storage and administration of call recordings. Currently the supported
application for this is ContactStore for IP Office. When used manual and or automatic records calls can
be routed (along with the call details) to the ContactStore applications database for storage and
retrieval when required.
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Text to Speech (TTS) Licenses
TTS can be used within customized voicemail call flows to speak information to callers rather than
having to record prompts for the call flow or speak results of IVR queries. Three options are supported
for TTS operation:
o
Messaging TTS (ScanSoft) License: IPO LIC AVAYA TTS RFA 1 LIC:CU (182299)
This license enables the use of the TTS speech engines supplied as part of the IP Office Voicemail
Pro software set. Multiple licenses can combined for the number of simultaneous uses of TTS
required up to the number of voicemail channels licensed.
o
Networked Messaging License: IPO LIC NTWKD MSGING RFA LIC:DS (182297)
Voicemail Pro Networked Messaging (VPNM) can be used between separate IP Office systems,
each with their own Voicemail Pro server, to exchange messages left for different mailboxes. This
option is not supported within a Small Community Network (SCN) but can be used between
separate SCN networks.
o
Licensing of TTS for Linux: IPO LIC AVAYA TTS Pro RFA 1 LIC:CU (268844)
Voicemail Pro will recognize and enforce a new TTS license on Linux called "Voicemail Pro TTS
Professional." The TTS Professional license behaves the same as the Scansoft license. Voicemail
Pro can provide simultaneous TTS sessions up to the number of licenses installed. That includes all
Voicemail Pro features using TTS (email reading, SpeakText action and Record Prompt
functionality).
Voicemail Pro on Windows will ignore the TTS Professional license and Voicemail Pro on Linux will
ignore the TTS ScanSoft license. Since the generic TTS license is ignored on Linux, e-mail reading
will not be available with the Preferred or Advanced Editions licenses. The Voicemail Pro TTS
Professional license is required to be able to use the e-mail reading feature.
A trial version of the TTS Professional license is also available, which behaves the same as the TTS
ScanSoft trial license.
As part of the Advanced Edition, the use of the default Text-To-Speech (TTS) speech engine is supplied
as part of Windows operating system or any other SAPI compliant speech engine. This allows the
creation of automated call flows that speak the results of IVR queries. Eight (8) licenses are provided
with the Advanced Edition system license.
IP Office Advanced Edition (Release 6.0 onwards)
·
Advanced Edition: IPO LIC R6 ADV EDITION RFA LIC:DS (229424)
In particular, this license enables:
o
IP Office Customer Call Reporting (CCR) including 1 supervisor
o
ContactStore Call Recording Library
o
Interactive Voice Response (IVR) with external databases
o
Visual Basic Scripting
o
8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone
(for Windows only)
o
The Advanced Edition needs a valid Preferred Edition license as a pre-requisite to run
Essential Edition Additional Voicemail Ports License (IP500 V2 only)
Essential Edition provides embedded messaging that does not require the presence of a license. However, from
Release 6.0 onwards each IP500 V2 system supports Essential Edition by default with 2 ports of voicemail
enabled. This can be expanded up to 6 channels through licenses in steps of two.
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Additional Embedded Voicemail (2 Ports): IPO LIC R6 ESSNTL EDITION ADD 2 (229423)
