Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 447
Issue 26.k.- (16 August 2012)
IP Office User Profile Licenses
The following chart shows an overview of the functions of each User Profile. For users in a Small Community
Network (SCN), when they hot desk to another IP Office system, they retain their licensed profile setting as
configured on their home system with the exception of Receptionist.
User Profile Functionality Enabled
Mailbox
Mobility
Avaya one-
X™ Portal
for IP Office
IP Office
Video
Softphone
Unified
Messaging
Text-to-
Speech
(Generic) for
reading
(Windows
only)
Soft
Console
CCR
Agent
CCR
Supervisor
Basic User
Office
Worker
Teleworker
Mobile User
Power User
Add ons
Receptionist
Customer
Service
Agent
Customer
Service
Supervisor
Basic User
This functionality would be suitable for common areas (e.g. meeting rooms) or users with less communication
needs. A basic user has all basic core functions enabled. This is the default functionality for users on the system
when no licenses are applied.
Mobile Worker
This User Profile is targeted at users with mobile devices and no internet connection to the office, e.g. field
sales and service staff who are often on the road. They are provided with functions such as one number access
and call control as if "in the office," enabling them to never miss a call.
To get one-X Mobile Essential functionality, the systems need to be upgraded to Essential Edition. Basic Edition
only supports call forwarding to the mobile device.
Mobile Workers who have Preferred Edition do not need to buy additional Essential Edition licenses. However,
the IP Office Manager will give an error if the administrator tries to set a user to Mobile Worker when Preferred
Edition is not present. The error will be "No Preferred License available." In systems where the users are set but
there is no Preferred Edition, an alarm is sent to the administrator.
·
Mobile Worker License - 1 User: IPO LIC R6+ MOBILE WORKER RFA 1 (229434)
·
Mobile Worker License - 5 Users: IPO LIC R6+ MOBILE WORKER RFA 5 (229435)
·
Mobile Worker License - 20 Users: IPO LIC R6+ MOBILE WORKER RFA 20 (229436)
·
Upgrade from Mobile Worker to Power User - 5 users: IPO R8+ MOBILE TO PWR USER UPG 5
(267802)
Office Worker
This User Profile is targeted at users who are working in the office. In conjunction with a wired or wireless
Avaya Phone, they are provided with functions to control their communication with a PC e.g. control audio
conferences or enabling them to control the voicemails with an e-mail client (this requires Preferred Edition).
Office Workers who have Preferred Edition do not need to buy additional Essential Edition licenses. However,
the IP Office Manager will give an error if the administrator tries to set a user to Office Worker when Preferred
Edition is not present. The error will be "No Preferred License available." In systems where the users are set but
there is no Preferred Edition, an alarm is sent to the administrator.
The Office Worker license enables a user to use Unified Messaging Service (UMS) and Avaya one-X™ Portal for
IP Office (without Telecommuter functionality). The license instances are consumed for each user being
configured.
·
Office Worker License - 1 User: IPO LIC R6 OFF WORKER RFA 1 (229438)
·
Office Worker License - 5 Users: IPO LIC R6 OFF WORKER RFA 5 (229439)
