Product Description
IP Office 8.1
© 2012 AVAYA All rights reserved.
Page 238
Issue 26.k.- (16 August 2012)
Key and Lamp Operation
IP Office offers a full range of Key and Lamp features on Avaya feature telephones. These features include; Line
Appearance, Call Appearance, Bridged Appearance and Call Coverage. As these features require a phone with
buttons and indicators, the features are only supported on certain Avaya digital and IP telephones. Key and
Lamp operation is not supported on analog telephones.
IP Office can have a ring delay set on each appearance button to allow time for the target number to answer
before other extensions ring, or visual alert only without ring.
In Key and Lamp operation, IP Office supports up to 10 buttons on each telephone and 10 telephones with the
same line appearance.
Appearance Buttons
Feature
·
Use the programmable buttons available on Avaya digital and IP telephones to represent individual
calls.
·
Answer, originate and join calls by pressing the appropriate appearance buttons.
Benefits
·
Indication of calls connected and calls waiting.
·
Handling of multiple calls from a single phone.
Description
Many Avaya digital and IP telephones supported by IP Office have programmable buttons. These buttons can be
assigned to appearance functions that allow the handling of calls. These functions are:
·
Line Appearance Buttons
Used to indicate make and answer calls on a specific external trunk.
·
Call Appearance Buttons
Used to handle multiple incoming and outgoing calls from a user's extension.
·
Bridged Appearance Buttons
Used to match the call appearance buttons on a colleagues extension.
·
Call Coverage Buttons
Used to indicate unanswered calls ringing at a colleagues extension.
Line Appearance
A Line Appearance is a representation of a trunk line on the IP Office system where the indicator tracks the
activity on the Line. Only external calls can be answered or made on Line Appearances. Line appearances can
be used with Analog, E1 PRI, T1 PRI and BRI trunks PSTN trunks. They cannot be used with E1R2, QSIG and IP
trunks.
Call Appearance Buttons
Feature
·
Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or
outgoing call.
·
Separate buttons are used to represent each simultaneous call that the user can make or answer.
·
Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.
Benefit
·
Call appearances allow a single user to make, answer and switch between multiple calls by pressing
the appropriate call appearance button for each call.
Description
On Avaya IP Office digital and IP telephones that have programmable buttons, those buttons can be set as call
appearance buttons through the IP Office Manager. The number of call appearance buttons set for a user
determines the number of simultaneous calls they can make and answer.
Note that the use of call appearance buttons overrides IP Office call waiting features. It is only when all call
appearances are in use that subsequent callers receive either busy tone, voicemail or follow a forward on busy
action
