Avaya Interaction Center, Programmer'S Manual

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© 2003 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc.
can assume no liability for any errors. Changes and corrections to the
information in this document may be incorporated in future releases.
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, anyone who is not a corporate
employee, agent, subcontractor, or person working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya Web
site:
http://www.avaya.com
Select Support , then select Escalation Lists . This Web site includes
telephone numbers for escalation within the United States. For escalation
telephone numbers outside the United States, select
Global Escalation
List .
Providing telecommunications security
Telecommunications security (of voice, data, and video communications)
is the prevention of any type of intrusion to (that is, either unauthorized or
malicious access to or use of) your company's telecommunications
equipment by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or person working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
• Use (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including, but not limited to, human and data privacy,
intellectual property, material assets, financial resources, labor costs, and
legal costs).
Your responsibility for your company's telecommunications
security
The final responsibility for securing both this system and its networked
equipment rests with you, an Avaya customer's system administrator,
your telecommunications peers, and your managers. Base the fulfillment
of your responsibility on acquired knowledge and resources from a
variety of sources, including, but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the following Web site:
http://www.avaya.com/support
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites and does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee that
these links will work all of the time and we have no control over the
availability of the linked pages.
Trademarks
All trademarks identified by the
®
or ™ are registered trademarks or
trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners.
Avaya, CONVERSANT, CustomerQ, DEFINITY, DefinityOne,
MultiVantage, Nabnasset, Quintus, and WebQ are registered trademarks
or trademarks of Avaya Inc. in the United States or other countries or
both.
Ordering information: Avaya Publications Center
Voice
: +1-207-866-6701
1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax: +1-207-626-7269
1-800-457-1764 (Toll-free, U.S. and Canada only)
Write : Globalware Solutions
200 Ward Hill Avenue
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Attention: Avaya Account Manager
Web: http://www.avayadocs.com
E-mail: totalware@gwsmail.com
Order : Document No. 585-248-220, Issue 2.1
August 2003
Avaya support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your contact center. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
http://www.avaya.com
Select Support , then select Escalation Lists . This Web site includes
telephone numbers for escalation within the United States. For escalation
telephone numbers outside the United States, select
Global Escalation
List .
Avaya Training
Avaya provides training for Avaya Operational Analyst. For more
information, contact Avaya University at:
Web site: http://www.avaya-learning.com/logon_form.asp
E-mail address: avaya.u.helpdesk@accenture.com
US telephone: 1-800-288-5327
Outside US telephone: +1-303-406-6089
Comments
To comment on this document, send e-mail to crminfodev@avaya.com .
Acknowledgment
This document was written by the CRM Information Development group.