Avaya Interaction Center, Programmer'S Manual, Page: 102 / 138

Server failure processing
102 VTel Programmer Guide
ServerFailRetryWaitTime
This entry determines the time to wait (in seconds) between attempts to reconnect.
For example, to make reconnect attempts at 2 second intervals:
ServerFailRetryWaitTime 2
ServerFailPrompt
This entry determines whether VTel automatically prompts the agent concerning attempts
to reconnect.
If you choose to have the agent automatically prompted:
●
when a server fails and cannot be reconnected after the number of tries specified by
ServerFailReconnectLimit
, VTel displays a dialog box that allows the agent to
manually attempt reconnecting.
●
when a server fails and an attempt to reconnect succeeds, VTel notifies the agent that
all information on the current call has been lost.
If you choose not to have the agent prompted by VTel, your application is responsible for
notifying the agent.
For example, to have VTel automatically prompt the agent:
ServerFailPrompt Y
Events
The VTel events associated with server failure and recovery are ServerFailed and
ServerRestart. These are described in
Event notification on page 83..
Method
The VTel method associated with server failure and recovery is
RestartServer()
. This
is described in RestartServer on page 72.