Avaya Interaction Center, Programmer'S Manual, Page: 128 / 138

VTel code tables
128 VTel Programmer Guide
UseLegacyWrapupCodesScheme n
UseIndirectWrapupTables y
An example of the table option settings is:
#ReasonCodes MyReasonTable
#OutcomeCodes MyOutcomeTable
#CategoryCodes MyCategoryTable
#ReasonCodesIndirect MyReasonIndirectTable
#OutcomeCodesIndirect MyOutcomeIndirectTable
#CategoryCodesIndirect MyCategoryIndirectTable
The following are examples of Category and Indirect Category code tables in such a case:
Category table (MyCategoryTable)
Indirect Category table (MyCategoryIndirectTable)
Note:
Note:
The permanent code is the internal code that remains unchanged and is
always connected to the same descriptive text. The indirect code is the code
that the agent sees.
Permanent Code Text
27 Insurance
28 Banking
Indirect Code Permanent Code
010 27
020 28