Initiating access to VTel
32 VTel Programmer Guide
Installing and running VTel
The VTel.exe file is installed automatically with Avaya Interaction Center.
!
Important:
!
Important:
Important:
With Interaction Center releases 6.0 and higher, VTel does not function out-
of-the-box. If you need to enable VTel, please contact Technical Support for
assistance. For contact information, see
Contacting Technical Support
on
page 10.
Dynamic IP addressing
The Toolkit 2.2.5 and higher supports dynamic IP address identification. VTel 2.2.5 and
higher are affected by this functionality.
If a machine on which VTel is installed is using DNS, DNS must be configured properly on
that machine or VTel may hang on login.
Additionally, in order for VTel to determine the IP address of the machine on which it is
installed, your local host file or network DNS server must contain one of two aliases:
●
vesprip1
●
vesprip2
.
This alias must identify the IP address of a machine that has the TCP "Echo Service"
configured and running.
Summary of Contents for Interaction Center
Page 1: ...Avaya Interaction Center Release 6 1 VTel Programmer Guide 585 248 220 Issue 2 1 August 2003...
Page 8: ...Contents 8 VTel Programmer Guide...
Page 20: ...Definition of terms and concepts 20 VTel Programmer Guide...
Page 104: ...Server failure processing 104 VTel Programmer Guide...
Page 120: ...The vtel ini configuration file 120 VTel Programmer Guide...
Page 124: ...VTel errors 124 VTel Programmer Guide...
Page 137: ...Issue 2 1 August 2003 137...
Page 138: ...138 VTel Programmer Guide...