Avaya Interaction Center, Programmer'S Manual

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Event messages to other applications
Issue 2.1 August 2003 91
InCall
Description A call has come off hold or a new call has been answered.
Output
Parameters
Examples
[VTel.InCall.event({0,"InCall",{1,1,{"vdu_id",
"2f562bfa00780261f430002"}}})]
IncomingCall
Description A new call has arrived.
Output
Parameters
Examples
[VTel.IncomingCall.event({0,"IncomingCall",{2,2,{"call_type","direct"},
{"vdu_id","2f562bfa22"}})]
[VTel.IncomingCall.event({0,"IncomingCall",{2,2,{"call_type","ACD"},
{"vdu_id","2df5d9e622"}})]
Login
Description The user has logged in.
Output
Parameters
Name Description/Comments
vdu_id The EDU ID corresponding to the telephone call.
Name Description/Comments
call_type Identifies call as ACD or direct.
vdu_id The EDU ID corresponding to the telephone call.
Name Description/Comments
login_name Telephony login ID.
agent_name* Phone login ID.