Telephone switch dependency
Issue 2.1 August 2003
43
Chapter 5: Methods
This section describes the VTel methods. It contains the following topics:
●
Telephone switch dependency
on page 43
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Pass-through requests
on page 44
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Initiating calls
on page 45
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Terminating calls
on page 45
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Querying and setting EDU values
on page 46
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VTel command summary
on page 47
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Interface Description Language (IDL) specification
on page 50
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VTel methods (requests from other applications)
on page 52
Telephone switch dependency
The availability and operation of certain commands is dependent on the telephone switch
being used, its options and software version, and its configuration. For example:
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if a switch does not support standard ACD services, a phone generally cannot be made
Busy, and the WrapUp mode will not prevent additional incoming calls.
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if the switch is configured for AutoReady operation, you may encounter a condition
where the phone state cannot be changed by VTel before another call arrives
The number of available inbound and outbound line appearances available will vary
depending on both configuration and trunk capacity. VTel cannot always predict line
appearances, and may only return a failure if an outbound request is rejected.
Summary of Contents for Interaction Center
Page 1: ...Avaya Interaction Center Release 6 1 VTel Programmer Guide 585 248 220 Issue 2 1 August 2003...
Page 8: ...Contents 8 VTel Programmer Guide...
Page 20: ...Definition of terms and concepts 20 VTel Programmer Guide...
Page 104: ...Server failure processing 104 VTel Programmer Guide...
Page 120: ...The vtel ini configuration file 120 VTel Programmer Guide...
Page 124: ...VTel errors 124 VTel Programmer Guide...
Page 137: ...Issue 2 1 August 2003 137...
Page 138: ...138 VTel Programmer Guide...
