Avaya Interaction Center 6.0, User Manual, Page: 93 / 220

Viewing Email History
Issue 1.0 June 2002 93
5 To see copies of emails this customer sent to your company in the recent past, click the
Customer History tab. Select any email in the box at the top to see a copy of the email itself in
the scroll box at the bottom, as shown in the following illustration.
6 Check your dialog box to see the time range of the emails displayed. For example, the dialog
box may display emails that were received in the past three months. If you want to see emails
that arrived before this time range, clear the check box to specify a longer time range.